[Resolved]  Whirlpool — Cheating by Whirlpool: Wrong model in Company Pack delivered at home

All,

I had ordered for a Whirlpool 650H Washing Machine on 20th September 2009 via Navrang Audio Video Pvt. Ltd. The Washing Machine was delivered to me on 24th September 2009.
Invoice #: 8862
TIN#: [protected]

The washing machine ordered was 650H (Wine Red Color) but the washing machine delivered to me at my home in the package was 650S (a slightly cheaper model but does not have any inbuilt heaters)

I have been contacting Whirlpool Area Sales Manager Mr. Pankaj Sharma ([protected]) since this incident. A complaint was also registered with Whirlpool customer care executives over phone.

The details of the complaint are as follows:
Demo #: HR[protected]
Customer Complaint #: HR[protected]

In addition to this, an executive from Whirpool Mr. Ganesh ([protected]) had visited our residence and filed a report on this incorrectly packaged and delivered product from Whirlpool.

I have had two harrowing weeks trying to call up various executives to get the washing machine replaced has not yielded any fruitful results for me. I am totally appalled and disappointed with the service provided by Whirlpool team of Mr. Deepak Parashar ([protected]) - Head Complaints Department(does not lift phone after 1-2 false assurances). I have been making numerous calls without any positive assurances from the whirlpool executives. I have made almost Rs 300 worth of phone calls and these guys do not even have the courtesy to call back the customer.

This has caused considerably anguish and mental agony for me as a customer. I am wandering from pillar to post making numerous calls to various executives without any good direction.

I was also assured that the machine would be replaced by Monday/Tuesday 6th October 2009 (Max). Now, I have been assured by Mr. Prakash Kumar([protected]) and Mr. Sumantha Tiwari([protected]) that this machine would be replaced by tomorrow 9th October 2009. I would like you to confirm on this date and also provide me the exact time when this machine would be delivered to my home address. Kindly ensure that the Washing Machine is Wine Red Color and is packaged properly and is not a demo piece which you are trying to shove it across to me.

While Whirlpool's code of conduct on their website says, "We do business with Ethics". I would like to know how did a higher priced Washing Machine model package contain a lower priced Washing Machine? Is there something fishy going on somewhere?

Disappointed and Totally Frustrated Whirlpool Customer,
Vinayak