Whirlpool — Complaint against Whirlpool washing machine! | |||
Worst customer service with false commitments and manipulative behaviour! For close to one month my washing machine has not been working post a shoddy repair job by two service engineers. A small part is not working causing the issue and Whirlpool has slipped multiple 24 hr SLA's such that here I am calling Whirlpool as a daily ritual for the past 1 week and seeing slippage after another. It is not possible to get through to the second in line even at the customer service center because I have sat down holding the line for transfer to the senior sometimes for more than 40 mins!! This company is the number one in worst service, pathetic product quality and manipulative behaviour. Was this information helpful? | |||
 9 Comments | |||
Comments
since the service centre isnt helping you with the problems you're facing, you should get in touch with whirpool directly at [protected]@whirlpool.com, send them an email listing the problem you’re facing, your contact details and the SR no of your purchase and they will promtly solve the trouble you're facing with your washing machine
September 22, 2012
Sir,
I purchased a WHIRLPOOL 800 V.A Inverter in 2009. After the warranty period its board became complaint. Then we contacted the Whirlpool authorized service Centre “ ACS Home Care Centre in Thiruvalla and they said stock of the board is Nil with them. We called up this people many times and the board was replaced. Again after three months, the same complaint occurred. We called up the same authorized service centre and no use. At last they gave a Company Representative’s contact number ( Mr. Trever, Mob. No.[protected]. We contacted him many times and all in vain. So we are not getting proper servicing in our area. Now the inverter is not in condition and what will be the next step. Whom shall we contact for the same? Why its always happening the same compliant and what will be a final solution?
So, Sir please suggest a final solution for the problem.
Regards
T.O.Abraham
Mob:[protected]
Res :[protected]
Sir,
I purchased a WHIRLPOOL 800 V.A Inverter in 2009. After the warranty period its board became complaint. Then we contacted the Whirlpool authorized service Centre “ ACS Home Care Centre in Thiruvalla and they said stock of the board is Nil with them. We called up this people many times and the board was replaced. Again after three months, the same complaint occurred. We called up the same authorized service centre and no use. At last they gave a Company Representative’s contact number ( Mr. Trever, Mob. No.[protected]. We contacted him many times and all in vain. So we are not getting proper servicing in our area. Now the inverter is not in condition and what will be the next step. Whom shall we contact for the same? Why its always happening the same compliant and what will be a final solution?
So, Sir please suggest a final solution for the problem.
Regards
T.O.Abraham
Mob:[protected]
Res :[protected]
Hi T.O. Abraham,
We have passed this information to our CRM team and they will get back to you
Regards,
Whirlpool India
We have passed this information to our CRM team and they will get back to you
Regards,
Whirlpool India
Poor electronics of Whirlpool automatic washing machine
Dear Sir/Madam,
I purchased a WHIRLPOOLerontr loaded automatic washing machine worth rs.26000 in jan 2011. After the warranty period its pvc board became complaint they came and changed the boardsame day they said mortar is not working, after six months of regular complain they came and change the board again on that day the changed pvc board is defective.still now no one has come to change.We called up the same authorized service centre and no use. We contacted him many times and all in vain. So we are not getting proper servicing in our area. Now thewashing machine is not in condition and what will be the next step. Whom shall we contact for the same? Why its always happening the same compliant and what will be a final solution?
So, Sir please suggest a final solution for the problem.
I am fed up of the performance of this washing machine which keeps bugging every month. It is obvious that this washing machine is flawed and is causing me mental harassment.
Whenever I tried to ask the reason of frequent malfunction from Whirlpool engineers, reply would be voltage fluctuations, hard water, etc etc.
I want to ask why this company fails to acknowledge that the machine is faulty. Why can’t electronic goods manufacturers become as responsible as car makers for e.g. Honda who recall thousands of cars to correct the smallest defect.
sudha devi rathi.siliguri, westbengal
[protected]
Dear Sir/Madam,
I purchased a WHIRLPOOLerontr loaded automatic washing machine worth rs.26000 in jan 2011. After the warranty period its pvc board became complaint they came and changed the boardsame day they said mortar is not working, after six months of regular complain they came and change the board again on that day the changed pvc board is defective.still now no one has come to change.We called up the same authorized service centre and no use. We contacted him many times and all in vain. So we are not getting proper servicing in our area. Now thewashing machine is not in condition and what will be the next step. Whom shall we contact for the same? Why its always happening the same compliant and what will be a final solution?
So, Sir please suggest a final solution for the problem.
I am fed up of the performance of this washing machine which keeps bugging every month. It is obvious that this washing machine is flawed and is causing me mental harassment.
Whenever I tried to ask the reason of frequent malfunction from Whirlpool engineers, reply would be voltage fluctuations, hard water, etc etc.
I want to ask why this company fails to acknowledge that the machine is faulty. Why can’t electronic goods manufacturers become as responsible as car makers for e.g. Honda who recall thousands of cars to correct the smallest defect.
sudha devi rathi.siliguri, westbengal
[protected]
I hv filed a complaint fr my Washing Machine on th 15th of october & this pblm is not resolved yet.its nrly a month & every time i call they say "mam ur part is pending which will arrive tom in a vehicle & ur pblm will b resolved day aft tom, but their tom & day aft tom never ever comes.My Machine is under AMC till nxt yr bt still I was told 2 pay 50% of the amt & i still agreed since i wanted 2 get my machine repaired, bt till 2day the pblm persists. today morning also i had called bt the person in charge told me he'd call me back within 5-10mins bt i did not rcv any call fr an hr, so i called back agn & this time he said he was in a meeting wd surely call me back(that was at 12:30).now its nrly 3:00pm i am yet 2 rcv any call.i hv wasted so much money on making calls 2 different persons 2 get my pblm solved bt 2 no avail.hope that day comes soon when my Washing Machine will get repaired.
My daily ritual at 10:30 in the morn is to call whirlpool service centre.its bcum a habit fr the past 1 month & some people r so rude they dont even answer properly but backanswer.they keep saying we'll call back bt this call never comes.such pathetic service i hv never experienced & also poor quality as my machine had gone phut within a month of buying it.why do they make machines if they cannot make the parts available.
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Whirlpool/Washing Machine — complaint against whirlpool
i again & again register my complaint against washing machine on the customer care, but not any response against my complaint,