[Resolved]  Whirlpool Fridge — FAULTY PRODUCT

Address:East Singhbhum, Jharkhand

I PURCHASED A WHIRLPOOL REFRIGERATOR IN MAY 2011.THE REFRIGERATOR HAS 1 YEAR COMPREHENSIVE AND 4 YEARS WARRANTY ON COMPRESSOR.
ON 05/05/2012, ITS COMPRESSOR STOPPED WORKING. AFTER SEVERAL REMINDERS THE SERVICE ENGINEER CAME AFTER 5 DAYS AND TOLD THAT THEY WILL HAVE TO TAKE THE REFRIGERATOR TO THEIR SERVICE CENTER. AFTER THEY TOOK THE REFRIGERATOR TO THEIR SERVICE CENTER THEY SLEPT AND AFTER MANY COMPLAINTS AND CHASING THEY RETURNED MY FRIDGE AFTER 18 DAYS.ALSO THEY CHARGED ME RS. 1500 FOR COMPRESSOR GAS FILLING.
AGAIN, ON 10/06/2012, THE COMPRESSOR STOPPED WORKING. THIS TIME THEY CAME AT HOME AND REPAIRED IN THREE DAYS BUT AGAIN CHARGED ME RS. 2000 FOR COMPRESSOR GAS CHARGING.
NOW, AGAIN ITS COMPRESSOR STOPPED WORKING ON 05/07/2013 AND IT HAS BEEN 5 DAYS AND THERE IS NO IMPROVEMENT. THE SERVICE ENGINEERS TELL TO TAKE IT AGAIN AT SERVICE CENTER.
1. HOW CAN I GIVE THEM MY FRIDGE AGAIN AFTER I HAD MY EARLIER EXPERIENCE??
2. WHAT IS THE GUARANTEE THAT AGAIN THE COMPRESSOR WILL STOP WORKING AND I WILL BE CHARGED RS. 2000 AGAIN??
3. HOW LONG WILL I HAVE TO [PAY RS. 2000 EACH TIME FOR RS 16300 REFRIGERATOR.??
ITS ENOUGH AND I WANT REPLACEMENT OF THE REFRIGERATOR OR I WANT MY MONEY BACK.
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Aug 14, 2020
Complaint marked as Resolved 
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Whirlpool Fridge — Compressor in 8 months

Wirlpool has the lousiest product
My fridge compressor conked out within 8 months of purchase A brand new product didnot last 8 months SHAME!!!

My GE fridge is still going strong since 1980 with no REPAIRS whatsoever to-date
which is now used by ex-wife

Besides, the staff is ill mannered
Hang up and dont respect a client calling
Have no telephone ettiquette and mannerism
Poorly trained in client services
Staff just pass the buck to other department
Service to fix takes week to ten days which is absurd putting families and children's health into jeopardy

Wirlpool Management must be so ashamed for incompetancy

Whirlpool — Complaint About My newly purchased refrigerator

Dear Sir/ Madam,

I have to inform you that I have Purchased My Refrigrator
(Whirlpool Titanium 4S REF) from Hazarat's Vision (Whirlpool Dealer)
dt 10th July, 2011.

In newly purchased Refrigrator they have installed Small size Fast Chiller tray

How they instlled Small size Fast Chiller tray in Big Refirgrator

Inspite our various requests they do not install Also giving me Complaint
Reference no- DL[protected].


After 1 month your Engineering came and they again take small size tray. I have surprised
how is in possible a well reputed Whirlpool maks this type of mistake.

Further to my various requests they do not attend My Complaint.

All my telephonic conversation they given this feedback that we have come 1 or 2 days.

But till date nobody has come and attand this compliant.

Attached Cash Memo for your reference.

We request you to attend the complaint immediately to our satisfaction.

Awaiting your Promp Action.

Thanks
Gurcharan Malhotra
(M) - [protected] / [protected]

Whirlpool — faulty product

Sir,
i bought 2 fully automatic machines from your dealer in Udaipur on 10/12/2010 .
since now one of the machine is working good other is having problems till now i have made almost 15-20 times complain regarding this and all the times your engineers told me that in future you will be not having any problems again. but it won't work and i am still having problems and not satisfied with your product at all ,i thing it has some manufacturing defect that's why all the time it gets dead.
when i talk to local service centre the talked to us very rudely and talk like they are son in law of the whirlpool and tell us you do what ever you want .
i am sending you some details of complains what i have made in last days and which are in my records:-

DATE complain no.

13/01/11 jp[protected]
17/01/11 2855
24/01/11 4223
23/02/11 4792
16/08/11 3791
06/09/11 1309
19/01/12 3198
27/01/12 4734
15/02/12 2579
23/04/12 6816

this is all what i remember , i bought your washing machines for my convenience not to take head ache all the time to make complain again and again.
plz make the reply and tell me is it possible to replace the machine or i have to take an legal action against the company

looking forward to here from you soon in positive manner.

thanks
Chandresh Shrimal
20 govind nagar
hiran magri sec .13
Udaipur 313001
Rajasthan
India

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