[Resolved] Whirlpool Fusion Refrigerator — NO COOLING INSIDE | |||
Dear Sir Its very shocking that again we are facing cooling problem in fridge. Yesterday we complaint to KAY DEE ELECTRONICS (Mr. Anil [protected]) because we purchased the same from them. Today Again lodged a complain to Whirlpool vide your complaint No, GD[protected]. One engineer (Mr.Amit [protected]) visited to our home and after checking informed that again gas chocked/ leaked and two parts also defected. We fired on him because earlier he already visited to our home but never told that this is manufacturing defect. Its very shameful that your person rectified our fridge and filled gas on 22nd march and again within a month we faced same problem. We are unable to understand how WHIRLPOOL is giving services to their customers. Since the summer already started and now fridge is very important for any home. So arrange replacement immediately. We don’t want to suffer any more. Take the action very seriously and resolve our problem immediately Waiting for immediate action from WHIRLPOOL Best regards, (VIBHA) W/O MR.VIRENDER SRIVASTAVA A-139, GROUND FLOOR, SECTOR-20 NOIDA -201301 MOBLE NO. 0091-[protected]/ [protected]/ [protected] ============================================================================= SENT FOLLOWING LETTER TO WHIRLPOOL ON 21ST MARCH' 2011 Dear Sir Please note that we purchased one 230 ltr Whirlpool refrigerator from your dealer KAY DEE ELECTRONICS, NOIDA on 10th October’ 2010 vide their Inv. No. 4333004/06 On 7th January’011 we lodged a complaint for not cooling (GB[protected]) Your person took the fridge to your service station on 11th January and after some days return to us. Your person told us that there was some manufacturing defect and now it has been rectified. From last 2-3 days again we felt same problem. Today again we made a complaint (GB[protected]). Your engineer visited to our home and told that there is some chocking/ leakage problem. Again your another engineer visited to us and told same problem. He suggested to fill the gas and arrange stabilizer. We asked him to fill the gas but he said its not possible today. We found one very attractive sticker on fridge that NO STABLIZER REQUIRED then why he suggested for stabilizer ? We never expected so poor quality WHIRLPOOL item and very poor customer services. Your prices are higher then other suppliers but we chose WHIRLPOOL so that after paying high charges we can feel comfortable and enjoy uninterrupted good product but very shocking for us that your company neither giving quality product nor giving prompt customer services. Within six months of purchase this is the second time when we made a complaint for your product. Now the summer season has been started. If you product gives us so much problem then why should we keep with us so defected item? We request you to look into the matter very seriously and do the needful immediately Otherwise replace the defected item immediately/ Waiting for prompt action. Best regards, (VIBHA) W/O MR.VIRENDER SRIVASTAVA A-139, GROUND FLOOR, SECTOR-20 NOIDA -201301 MOBLE NO. 0091-[protected]/ [protected]/ [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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