[Resolved]  Whirlpool India — Very very poor response by the authorized service centre and the head office in jaipur!

whirlpool/refrigerator — No response from the service people of whirlpool

I have been calling Whirlpool helpdesk for replacement of my refrigerator since it has burnt within the uarantee period and their representative came, checked and confirmed replacement. But after that no one is respondng to calls. whenever I call helpdesk they promise a call back with resolution but never call. Their branch office number is never answered. It is agonizing in this heat to keep going without the fridge. Its been more than a month now.

Whirlpool — Whirlpool A/c. Gas leakage problem

I have Pur. WHIRLPOOL 1.5 tan Split A/c. I have complain there was gas leakage problem and not suficiant cooling in my Office, So, we complain for this to Whirlpool, So, the tec. come and repair this, But after 10 days after the same problem are there, I am verry tried to say to compny, he dont slove problem<, I have send you photo of my outdor unite. Res, sir, Ple.help me on that way.Thanks

Whirlpool Washing Machine — Worst services & support

I have purchased a washing machine 'AMB 552' from Great Estern, kolkata on 28th Jan ' 09. It has been delivered after 6 days & lots of ph. call. It's about more than 1&1/2 months past but till now i can't able to use it a single day b'coz of some problem in machine. I hv called sevaral times to the whirlpool off but till no result!!!

Purchased Auto Washing M/C in April 08 ... till todate ( March 09 ) ... two time's complete electronic front panel is been changed due to failure ...

I have been told to pay Rs 22, 00/- for extended waranteey & parts replacment for two year's ...

This means co has full Guarantee of machine is going to break down in coming months ...so as this applyes i am paying Rs 11, 00 very year apart from the cash down payment of Rs 14, 500/-..

I have already requested all my known person's, not to go for any product's from Whirlpool ...Worst product's

Purchased Auto Washing M/C in march 09 ... till todate ( 25 thMarch 09 ) ... i called customer care and authorized dealer for demo, no one is not responding. plz dont go with whirlpoon, they are making customers as fools.any how they made me fool, be aware of this

PLEASE SEND ME ADDRESS IN SOUT DELHI AUTHORISE SERVICE CENTRE.

Whirlpool Refrigerator — Very poor response to service calls

I bought refrigerator on 8th July 2006 (Whirlpool F 26 Elite scheme). Even with limited usage of refrigerator, it could not even last 3 years of service for us. The customer complaint system is pathetic and requires one to keep calling against an answering machine with no acknowledgement at any time afterwards and neither does anybody turns up. Its like one is complaining to an indifferent system.

The service is much unlike the service we had experienced in the past.

very very poor service. please dont buy whirlpool ac.

What can we do to handle such liars?

I am also facing the same issues as others, I am trying to reach customer care Whirlpool for the last 15 days. I have paid additional amount to extend my warranty but of no use.

I would like to file a case against them.

I have given a service request one month back but nobody is bothered.The company that has no will to service then it has no right to sell .

Whirlpool Refrigerator — Poor response from the customer care

DELAYED ACTION FROM WHIRLPOOL COMPANY. SERVICES DIVISION-AHMEDNAGAR
My father who is a farmer bought a Whirlpool refrigerator from Sanjay Agency, Shirur, Dist-Pune, Maharashtra, thinking that the product is good. The refrigerator is not at all working since 8th May 2009, immediately my poor father ranged up to the dealer (Sanjay Agency[protected] and launched a complaint about referigerator. While following up with the dealer repeatedly today he has given us a complaint no.DE364/OS/8 May/01 and aked us to follow up directly to the Ahmednagar Customer Care[protected], since we resides at Ahmednagar district. We realised that the customer service is utterly pathetic & now they are saying that our service engineers will visit to your house on tomorrow inspite of pleading for help. While asking why they are delaying action from 8th May, no answe is been offered from the customer care. Because of this callous attitude of the customer care, the companies reputation is taking a beating.I myself for sure has lost all faith and trust for this company due to their unprofessional attitute. My poor father is an illeterate farmer and do not know how to complaint, but despite having follow-up with the agency & customer care no action has been taken so far.

am a doctor from, , , , , , , , , , , my whirlpool fridge is not functioning for the last 3 days, , , , , , , , , , , , , , i have been calling ur service centre and no body is attending the phone, , , , , , , , , , , how can i contact ur centre easily to adddress my grievances, , , , , , , , , , , ,

Hi,

The call center is a chaos and the service representative doesnt even exist. I have been calling the call center a dozen times now, but of no use. They do nothing to help you. They only say they will put up a reminder. The call center is really pathetic. Please ppl donot buy any whirlpool products coz the after sales service doesnt even exist.

After visit and advice of whirlpool service engineer, i got the freezer & defrost buttom replaced on 13/05/2009 for the 6th sense technogoly fridge for a total amount of Rs 3000 inculding all chargs .Whirlpool Service engineer specifically informed that guarantee of gas filling was 3 months and parts replacement was 6 months.

Within a week the freezer was not working . When I contacted Whirlpool service centre on 19/05/2009, they informed that fresh visiting charges would have to be paid to look into complaint of non-functioning of Freezer / defrost button.

Since this is a complaint against new freezer replaced by whirlpool service centre, the issue is covered under 6 months warranty period as told by your service engineer.

TIill date, there is no response the customer service centre in cochin in spite of make repeated call to the call centre.

Whirlpool — Subject : Complaint for AC ( Under Warranty )

We lodged our complaint on 16.04.09 & complaint no is
HR[protected], but till date (02.05.09) our complaint is not
Solved. After 17days we received our AC in very bad condition

Today i.e. 2/5/09 we are on the same platform and our AC was much more
Deteriorated with welding & burning patches. As per Enclosed photographs. It appears as the work was done by street shop Not by the (WHIRLPOOL AUTHORISED SERVICE CENTER)

We are the regular customer of Whirlpool from last 9 yrs.
We are having 6 appliances of Whirlpool company.

Now we are fed up with the present status and we have no other
Alternative rather to bring into the notice of consumer court & to media

Anxiously waiting for your immediate action in our matter.


LALIT ALLAHABADI
[protected]

MY EXPERIENCE IS NOT GOOD.NOBODY IS RESPONDING I HAVE SENT eMAIL YESTERDAY TO THEIR PLANT AT GURGAON, HARYANA. MY WASHING MACHINE IS TO BE REPAIRED . WATING SINCE ONE MONTH.

Whirlpool Refrigerator — poor service response

To whomsoever this may concern
I would like to lodge a formal complaint regarding the pathetic service offered to me in spite of repeated follow up from my behalf .It has been 2 weeks since i lodged a complaint with the whirlpool service(cochin)regarding the hinges of the refrigerator(iceberg elite 310l) door that broke apart after just 15 months o[censored]se.I have not been able to use my refrigerator fro the last 2 weeks since the door cannot be closed nor open.There was not even a callback from the service team with reference to my complaint.I'm planning to take up this issue with the Kerala state consumer dispute redressal commission if due action is not taken at the earliest.

I agree completely with all the comments. Meanwhile, I do not know how to get Whirlpool to redress my complaint. It's over a week that I registered my complaint after countless telephone calls to countless numbers and people regarding my washing machine which is still under the warranty period. I have been told that the 'neo power motor' is damaged, needs to be replaced but a spare part is not available. The service provider in Bangalore is incompetent, not customer friendly and has asked me to call the 'spare part in-charge' to follow up. What kind of system is that where the customer is asked to do all the following up? I cannot imagine a leading washing machine manufacturer that does not have spare parts and yet sells its equipment and with no service back-up. They should be blacklisted. The worst is that this chap does not answser the phone. They either switch off their mobiles or just ignore calls. I am now stuck with an expensive white elephant with mountains of clothes to wash by hand with no solution in sight.

NEVER, NEVER, NEVER buy a Whirlpool product

There is certainly an issue with the attitude of Whirlpool support staff. I was very fortunate to have been warned by a previous customer of whirlpool about the sad state of customer care. When I perchased a whirlpool ro water purifier inspite of being warned - my fears came true when I saw the attitude of the person who came to install the ro unit.
I thanked my stars and forfitted the token payment made to the dealer and asked him to take it back. I will be going in for Kent water purifier - which has excellent cust care.

Guys i[censored] r having a bad expirence with whirlpool - I would strongly advocate selling off the appliance even for a fraction of the price and go for Samsung or LG. It is easier on the pocket to spend once and have peace of mind rather than endure with the cust care guys and shell out money again and again for repairs.

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DEFECTIVE PRODUCT & HARASSING CUSTOMER SERVICE

I bouhgt a White Magic 650H wasing machine from Chennai on April 2009.
In May 2009, the machine gave thuddering sounds and smoke. On complaint, the customer service replaced the complete electronic circuit.

Again in June 2009, the same defect occurred and the customer service wanted to change the same electornic board again. This was the most insensible diagnosis and I insited on the replacement. After a long struggle upto the Area Manager level, they agreed to replace the machine.

During the last week, they brought an old, used and dented machine for replacement. I refused and asked for a fresh piece. After 2 days, again they brought the same old machine for replacement. This time also I refused.

Till date I approached upto the area manager. There has been littel care and seriousness across all the levels and they are causal in dealing the issue. The strugle is going on for the last 2 months.

I need immediate replacement with a brand new machine and due compenasation for the loss that I incurred in the whole episode.

This mail be treated with leagal significance and my next action will be with the Consure Forum (ICPRC).

Thanks
Abdul Muthaleef
[protected]