[Resolved]  Whirlpool India — Very very poor response by the authorized service centre and the head office in jaipur!

Very very very poor service of Whirlpool Company
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Aug 14, 2020
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I had called the customer care on June 4th. The next daytwo people came and checked. The next two days passed and i had to call many times before i could get hold of somebody. Third day another "engineer" came and checkedand said some part has to be changed for which i have to pay 3500. He changed and still it didn work. After two days when i called, the office was ynder the impression tha the frig is repaired. Again after many calls, the engineer came and said this time that the fan had to be changed. The next day another engineer came and sais the compressor had to be changed. A fewmore days passed and i had to follow up and came to know that compressors are out of stock and will get back when they get them. Another 3 days and finally the copressor was changed and the gas was filled. Still the frig did not work. He said now the fan was not working and the water tray had to be changed. Again no stock and still has not come. Today when i enquired, another man is assighned to do the job. He has not yet turned up. In this computer fast world, does it take 20 days to know what is wrong with a frig? Does the company hire knowledge based tecs or anyone who can open a frig?I dont know whether this complain will bring any change. Yet it would be nice if the company takes notice does something constructive. It is th name afterall which is ruined

Whirlpool India Ltd — Poor service of AC

Despite several follow up with customer care and official at Jaipur, 2 month have gone but nobody is there to listen complaints. I can't expect such poor and casual response from a company like whirlpool.

I have strictly advised my friends not to purchase whirlpool products as I am fade up with the services of company and their dealer at Bharatpur M/S Kishori Shyam.

SK DUBEY
I completely agree wth mr. dubey. I've lodged a complaint in delhi on the 24th of may, that my A.C is not working, but till date my complaint has not been adressed to. It was my mistake to have thought highly about Whirlpool. I wud never recommend this brand to anyone.
Sir, I have got fed up with the nature of service the whirpool people at Bhubaneswar are rendering. Further your poducts are very poor and are leading to frequent problems from the very first month of purchase.
The refregerator gave tremendarus problem and after threating to go court the same was replaced. Now the door started giving some gap and is leading to loss of cooling and consumption to excess energy. Even after repeated complaints no one is coming to attend to this fault.
I have purchased one fully automatic fronth loading waching machine just two months back. There is some problem with the drainage of the water and is showing "del" after a few minutes of starting the wash. The persom who is attending the machine is not able to do anything. I except that the machine should be replaced or the problem solved once for all.
Is this what your company gives value service to the customers who burn their hard earned money.
If the problems are not attended to then I may have to go to the proper form to get redressal and my money back.
DearSir,

I AGREE WITH ALL THE CUSTOMERS ABOVE
I also wrote a mail and posted it on your site on 27th june and i am still waiting for the response.Is this the way you treat your new customers.It took me 3 days and numerous calls to your cust care no.but not a single time i got a reply from your executives inspite of promises and apologies.
I have got my job done but i want some body to atleast acknowledge my complaint.

Wg cdr PP Nakra

Whirlpool — Poor response from Whirlpool

This is to inform that I am completely unhappy with the kind of response I have got for the service compliant registered.

Kindly note that my washing machine is under AMC. Details are BG/C/0908/41636/BG/P/0908/50740

I had registered a complaint with the customer care on 27th June 2009. One if the service engineers from Bangalore visited after 2 days and informed that some parts have to be replaced and some other engineer would visit. Since then, till date I have been calling almost everybody at your customer care and at your Bangalore office. The response from everybody is very very poor. I escalated the issue to one Mr.Anand who the the team leader. He had assured me that he would call back and ensure that the call is attended. He neither called nor any development took place.

I even called the Branch Manager at your Bangalore office (Mr.Ashwin). He again assured me and later started avoiding my calls. He I called him several times and he does not receive my calls.

With this washing machine being faulty, it has been a real convinience to us at our home. We have completely lost faith in Whirlpool products. This is really very disappointing to mention that Whirlpool's services and the response is so very poor.

Kindly help.

Santosh Kalmath
(santosh.[protected]@gmail.com)
TOTALLY AGREE!!! WORST CUSTOMER SERVICE IN THE WORLD!!!
i do agree the authorised servicer centres does not even answer the phone calls
There was a complaint which was half reparied by authorized machanic from Whirlpool after that inspite of endless tele calls they have not turned up i think to put a belt under the machine does not cost 420 Rs
It been almost 15 days that they are promising to come.
I am thoroughly disgusted with Nano Services a whirlpool service centre in Bangalore. Not only is the service terribly poor but also the people sitting to lodge the complaint are extremely rude and do not know how to talk to customers. They do not value their customers' time and think that the customers should wait all day at home for weeks altogether for their people to come and service the same.

Everytime they come they will inform us about only one problem with the machine and charge us for the spare parts to replace the same. Again, when we have a problem with the machine they will come and tell us to change some other part. I mean when they are coming and opening the machine they should inform us about all the problems that are there in the machine at one go. I cannot pay Rs 4000 every month!! I mean for god's sake we are laymen where the technicalities are concerned!! When these technician's are opening the machine, they should inform us about all problem that we are facing at once and the approximate cost that we are looking at!!

I especially have a problem with Mr. Nandan in the company, who is not only extremely rude in talking to the customers but also does not file the complaint until after a week of the first call!! I had to call everyday for alomst a week to this company and was made to talk to Mr. Nandan and Mr. Kumar alternatively and at the end neither of them ended up filing my complaint!! It was Mr. Raju at last who finally provided me with a complaint number. Even then, he promised that the technicians would arrive within 48 hours of the time of the call - this was on Monday morning. Technically, the 48 hours expire on Tuesday evening, however for nano service the 48 hours end when 72 hours end for normal people - their technicians arrived on Wednesday evening!!

If whirlpool has any respect and decency as one of the biggest companies, they should fire Mr. Nandan immediately with a very bad reference and consider taking away the franchise from Nano services!!!
WITH UTTER REGRET I STATE THAT WHIRLPOOL REFRIGERATOR ARE OF INFERIOR QUALITY.AS MACHINE PURCHASE BEFORE FIVE YEARS HAS SEVIOUR COOLING PROBLEM DUE TO GAS LEAKAGE . FROM MAY 2009 TILL DATE GAS HAS BEEN FILLED FOR FOUR TO FIVE TIMES.BUT ALL IN VAIN.EVEN PROBLEM OF WATER LEAKAGE FROM BACK SIDE OF THE FRIDGE.STILL PERSIST.THE LOSSES INCURRED DUE TO NON COOLING OF FRIDGE IS ENORMOUS AS WE HAVE TO THROW OUT ALL EATABLES, ICECREAM, FRUIT -VEGETABLE AND OTHER FOOD STORED IN FRIDGE.QUALITY CONSCIOUS COMPANY HAS NO EFFECIENT SERVICE TECHNICIANS TO RECTIFY AND SOLVE MY PROBLEM.

NARENDRA P. VORA CUSTOMER ID NO.5351382

MODEL NO.350FF ELITE

MOBILE NO.[protected]
PHONE NO.25141397
WITH UTTER REGRET I STATE THAT WHIRLPOOL REFRIGERATOR ARE OF INFERIOR QUALITY.AS MACHINE PURCHASE BEFORE FIVE YEARS HAS SEVIOUR COOLING PROBLEM DUE TO GAS LEAKAGE . FROM MAY 2009 TILL DATE GAS HAS BEEN FILLED FOR FOUR TO FIVE TIMES.BUT ALL IN VAIN.EVEN PROBLEM OF WATER LEAKAGE FROM BACK SIDE OF THE FRIDGE.STILL PERSIST.THE LOSSES INCURRED DUE TO NON COOLING OF FRIDGE IS ENORMOUS AS WE HAVE TO THROW OUT ALL EATABLES, ICECREAM, FRUIT -VEGETABLE AND OTHER FOOD STORED IN FRIDGE.QUALITY CONSCIOUS COMPANY HAS NO EFFECIENT SERVICE TECHNICIANS TO RECTIFY AND SOLVE MY PROBLEM.

NARENDRA P. VORA CUSTOMER ID NO.5351382

MODEL NO.350FF ELITE

MOBILE NO.[protected]
PHONE NO.25141397
I completely agree with all the above complaints regarding whirlpool. I purchased a double door elite refrigerater in 2005 in Kochi and since then had number of problems. I have called their customer care numbers and the responses has been pathetic. perhaps 30-40 complaints and calls have been made and no satisfactory results.
My refrigerater started leaking water and stopped cooling. a technician came and did gas charging for 3 - 4 days and the problem was not resolved. First day i paid their gas charging and visiting charges but then subsequently said that unless my problem is solved and tested for a week i am not going to pay a penny. They visited few more times and saw that the problem remained and then stopped visiting thereafter. I made calls to gurgaon office but all in vain .
The phone numbers and names are given below:
[protected], [protected],[protected]Mr Mariappan, Whirlpool Global Service centre, Kochi)
I am highly disappoint with this brand i had purchased this refreegerator in 2004, 450lts. 38000rs i spent on that and the result is zero i have changed the module around 5-6 times which is also a very costly affair and the problem is same as every summer season its module doesnt work properly. this is the worst product i have ever bought and i recommend everybody never buy this company product it is worthless.
I fully agree. While I have no compliant agianst the products let me tell you the service sucks! I cannot understand why a company of such standing cannot look into this.

WHIRLPOOL / A.C. — POOR QUALITY ACs

I had bought a whirlpool 1.5 ton window AC in May 2007. Just after running for two and a half seasons, it stopped cooling due to leakage of compressor gas. Though the company claims a warranty fo 5 years on compressor, but ironically, the most common fault (gas leakage) is not covered in the warranty and I am being made to pay a hefty sum of Rs. about Rs.2500/- for gas refilling. Has anybody ever heard of an AC compressor going bad after two years? Can only happen with "WHIRLPOOL". On the contrary, I have been using another AC since 1997 of Carrier Aircon make, which despite having weathered six shiftings, has never given any trouble. Feel so unfortunate to have bought a Whirlpool product. But suggest that no one should venture into buying a Whirlpool product again.
dear sir
i have purchase your product sprit 1.5 ton a/c but i m not satisfy your product i have purchase this product date 22/6/09 at chawla electonics jhajjar (haryana) 124103 but this product establish in my factory shree bala ji lubricants G1, 126 ricco industiral area behror (raj) 301701 but this product not working at 13 aug 09 and i have complaint in 16 aug.09 and your service reponce is very bed my a/c its repair at 22 aug 09 ok but they have create same problem and we have to daily call to customer care but they have no responce i m not interested in ur product and i can change my unit plz kindly change my unit not repair my complaint no is (jp[protected])and my contect no is ([protected], [protected])
dear sir
i have purchase your product sprit 1.5 ton a/c but i m not satisfy your product i have purchase this product date 22/6/09 at chawla electonics jhajjar (haryana) 124103 but this product establish in my factory shree bala ji lubricants G1, 126 ricco industiral area behror (raj) 301701 but this product not working at 13 aug 09 and i have complaint in 16 aug.09 and your service reponce is very bed my a/c its repair at 22 aug 09 ok but they have create same problem and we have to daily call to customer care but they have no responce i m not interested in ur product and i can change my unit plz kindly change my unit not repair my complaint no is (jp[protected])and my contect no is ([protected], [protected])

Whirlpool — no one is responding

There was a problem with my whirlpool refrigerator of 400lt.Company empoy's had taken RS1500 from us as they were saying that there was a problem with commpressor and our refrigerator was under warranty and after changing the commpresor the refrigerator didn't worked the same day also, then they(company empoy) said that we weould again changing the commpressor after 1month they again changed the commpresoor ,then also the refrigerator didn't worked then after 15days they had again come to change relay after that 1month they changed fan motor which was of Rs1100 and we didin't pay the charges of fan motor as we said to them that we will be paying it only when our refrigerator would be working but it didint't worked and again we called ur company employ then after that they are not responding to us.The persons involved in this was Mr.Kaleem,Mr Zaheb,Mr.Sohiab,Mr.Amit,Mr. Azad and many more but now now one responding us our refrigerator has not been working since 3 months and we have purchased this from RISHIKESH.phone no.[protected],[protected].reply as soon as possible.
I brought a whirlpool mastermind Black delux refrigeratore on August 2009 from Sreema Electronics at Baranagar, Kolkata. I lodged a complaint regarding the door of the refrigeratore. one of your engineer came and veryfied, then assured that within a very short time the door will be replaced. moreover one tray is not their according to the picture showing in the prospectus. allmost one and half months past. whenever I made contact with the customer service centre, the same type of assurance I got from the phone receiver i.e. "we will be contacting you within two or three hours." It is a matter of sorrow that after several times complain through telephone nothing has been done in my favour so far. one of my friend faced the same problem with a new samsung refrigeratore. you see within one day the whole refrigeratore was replaced. then why should one buy a whirlpool product. my residential address is 3/3, Motilal Mullick Lane, Baranagar, Kolkata 700 035 (flat No. B/16) my phone no. is [protected]. details will be there in your complaint register also. this is my request to the higher authority of the prestigious company please look after the new customer immediately to grow more good reputation to the people of India

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