[Resolved]  Whirlpool India — Supplied defective PCB board and Just one month warranty so the company does not have to replace the defective parts they provide

Address:

Kolkata, West Bengal

I was facing trouble with the Washing machine not working properly at times and at times not starting at all. The Whirlpool service executive had come down for inspection and said that the PCB board wasn't working. I instantly ordered a new one. It took he round about 20-22 days to supply me a new PCB board barring excuses that there was no stock of the spares and the PCB boards. The most important clause of whirlpool spares is that the company gives warranty of only 1 month for any spares purchased from them. Even the company is so sure that the lifespan of their spares they provide is very short, thus just ONE month warranty. Once replaced the board again started giving trouble in 16 days flat. The whirlpool executive again came down at my place and said that the PCB they had supplied was malfunctioning and thus he will change it as soon as possible. It took him another 7 days to bring me a new replacement for the defective spare the service center had provided. It was running fine for a month and a half to the max and again started giving troubles. Now this time the water supply abruptly is cut off by the mechanism in the machine and the "WATER REUSE" bulb blinked continuously leaving the machine at halt as dead without even draining the waste water leave aside drying the clothes half washed. This time when the service personnel was called from the Whirpool service center he came down and after inspection said that the PCB is again malfunctioning. I am now completely dissatisfied of the kind of service and spares the company as renowned as Whirlpool is providing, Now at my wits end finally I decided to type this whole scene in here. Hope to see some impact taking place due to this complaint. Nishant Thakker