[Resolved] Whirlpool — Insensitive AMC response and service | |||
I am user of whirlpool washing machine for which I had taken AMC since its purchase in 2004. I registered not-working complaint of washing machine on 9th Oct.'12 (AH [protected]) that the start button is not working consequently we are not able to use washing machine. On enquiry by me on 13.10.2012, I was told that the electronic PCB needs to be changed and the same is not available with Surat branch office. Further, I was promised by the surat branch manager that the pcb shall be replaced positively on 16.10.2012 but on enquiry from the branch office today, I am being told that the PCB can be changed only on 24.10.2012. Is it the normal practice of Whirlpool to act ike this and if they cannot resolve the problem within specified norms, then why the company is taking AMC which cannot be honored by them. It is felt that consumer forum should debar the operations of whirlpool in India so that people should not suffer because of the company's insenstiveness to resolve maintenance issues within 2-3 days. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
whirlpool has given defective washing machine whose major parts are replaced in span of 10 mnths.
i had taken whirlpool washing machine from one of dealer of Whirlpool.but during day of delivery its upper programming panel was not fitted properly after inquiring related to it they told its not any defect.and within period of 10 months after purchase its maximum parts has replaced and now also its not working properly.so i again called in service center they are saying you have to pay money for any other replacement in spite of warranty.my concern is why machine requires this much replacement with in 10 months.and major defect is occurred due to low skilled professionals of service center.model no 650d whirlpool white magic 123 fully automatic.dealer name viva supermarket virar east.now i want replacement.
i had taken whirlpool washing machine from one of dealer of Whirlpool.but during day of delivery its upper programming panel was not fitted properly after inquiring related to it they told its not any defect.and within period of 10 months after purchase its maximum parts has replaced and now also its not working properly.so i again called in service center they are saying you have to pay money for any other replacement in spite of warranty.my concern is why machine requires this much replacement with in 10 months.and major defect is occurred due to low skilled professionals of service center.model no 650d whirlpool white magic 123 fully automatic.dealer name viva supermarket virar east.now i want replacement.
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Whirlpool Washing Machine — VERY POOR RESPONSE TO AMC
HII OWN A WHIRPOOL WASHING MACHINE WHICH HAS BEEN UNDER AMC FROM THE BEGINING. IT HAS BEEN OUT OF ORDER FOR PAST ONE MONTH. ON REPEATED PHONE CALLS, THE ANSWER WE GET IS THAT THEY WILL REFUND BACK THE MONEY FOR ONE MONTH AMC AND AMC WON'T BE FURTHER EXTENDED. VERY DIFFICULT TO REACH ANY OFFICIAL AND THE ALWAYS FAIL TO CALL BACK. VERY BAD TECHNICIANS AND OFFICERS. BAD ORGANIZATION