[Resolved]  Whirlpool — supply of defect washing machine

Address:Koraput, Odisha

i had purched a washing machine 1-2-3 650p model on dt:-30/03/2011 from gupteswar enterprises main road semiliguda,koraput ,orissa vide bill no.60. but i found that was a defect piece and i returned back it,again he replaces it by another washing machine bearing Sl.No. INF[protected] which is also a defect piece so kindly instruct him to replace another machine with good condition falling which i will move to consumer court for legal action.
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Aug 13, 2020
Complaint marked as Resolved 
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Whirlpool Washing Machine — Product defect

Whirlpool washing machines have been found defective and they start malfunctioning within a year. Customer service for the same is very very poor and absolutely no response from them.

Whirlpool India,Washing Machine — Defective Washing Machine Delevered

Hi,

I would like to bring this issue to your notice.
I bought a Whirlpool washing machine on 23rd Nov.'09.
Serial Number: INA[protected]; Model No: 11908.

From the very first day, the dryer knob is not functioning properly.
Have reported the issue to customer care, complaint ids are as mentioned below.
Complaint id: MB[protected]; MB[protected].
Till date have not received any resolution to my complaint.
It is now 3 months, I have been following up with the customer care dept. Have wrote email to concerns persons as per the information available on website.

I just can't bare the pain of this any more. Would seek your support get the equipment replace or money refund. It was an ultimate of poor customer service.
In last three have not found any body to take any effort to resolve the issue.

With all my believe & faith, I pen my complaint to consumer forum.
Hope will get a peaceful life soon.

Thanks & Regards
Indranil Mukherjee.

Whirlpool — Defective New product supplied

Dear Sir
I had purchased a 250 liter 26 Dx Whirlpool M M refrigerator ( Carbon Garden Color ) from Khosla Electronics P Ltd, Behala Branch , Calcutta on 08-10-10 vide its Cash Memo No 7290 dt 08-10-10. This machine was sold to us by Mr Bappa Chowdhary , Asst Manager of Khosla Group. The refrigerator was delivered to us on 10-10-10 at 4.00 PM . It was put in to operation by the trained mechanic from Khosla Electronics. And we were certain that the machine is NOT WORKING as there was NO COOLING even after half an hour of operation in the presence of the trained mechanic. We talked to Mr Chowdhary that the machine supplied to us is defective as it is not even giving cool air inside the refrigerator. We were told that the machine will take at least 2 hours to start working ( cooling ). The mechanic left our house and we were asked to report after 2 hours. THERE WAS NO COOLING EVEN AFTER TWO HOURS. We reported to Mr B Chowdhary that the machine has still not started to give even the cool air what to say about making the ice. Mr Chowdhary assured us that he would send us a brand new refrigerator next day[protected] and take back the defective machine. We thanked him for his help.
On 11-10-10, Mr Sardendu S E from Whirlpool visited our place for the looking into our complaint. We told him that we have not made any complaint. He inspected the refrigerator & CERTIFIED that the machine SYSTEM IS CHOKED & it is a defective machine & would be replaced. Although we have not made any complaint but he gave us the SERVICE REQUEST No 5084 dt 11-10-10 with machine descriptions 11697 / INA/o 3400716. We contacted Mr Chowdhary who assured us that our new refrigerator is on the way & the visit by S E was a routine procedure as a feedback to Whirlpool.
WE DID NOT GET THE NEW REFERIGERATOR ON 11th Oct. On 12th Oct our repeated attempts to contact Mr Chowdhary on his cell No [protected] failed as he never answered our repeated phone calls. We tried to contact him on shop land line nos & every time we were told he is busy & he would call back. Than in the evening we requested the operator for the contact no of some responsible official who can guide us. We were asked to contact Mr Sandeep on his Cell No [protected]. Mr Sandeep was very nice & assured us all help & promised the new refrigerator would be sent to us on 13th at 3 PM. We DID NOT GET THE NEW MACHINE ON 13th Oct and all OUR ATTEMPTS TO CONTACT Mr Chowdhary & Mr Sandeep on both the cell & landline FAILED AS BOTH DID NOT ANSWER MY PHONE CALLS. Getting no response from Khosla , I thought of getting help from Whirlpool.
On 14th I contacted Mr Sardendu of Whirlpool for guidance. He told me that he has given his recommendation report for replacement of defective refrigerator to his boss & I was told to contact Mr Sinha of Whirlpool on his Cell No [protected]. Mr Sinha admitted that he has received the report of the S R No 5084 & it takes minimum SEVEN WORKING DAYS for delivery to be made & I was asked to contact Mr Amit Kr Das on his Cell no [protected] for further guidance. I have not been lucky to talk to Mr Das so far as his phone is always busy.
Than THERE WERE PUJA HOLIDAYS & BOTH KHOSLA & WHIRLPOOL WERE CLOSED
On Monday , 18th Oct I could contact Mr Chowdhary on landline. He informed me since the BLACK COLOR REFERIGERTOR WAS OUT OF STOCK so they could not send me a new machine & he OFFERED ME TO TAKE a WHITE REFERIGERTOR. We ACCEPTED THE OFFER & ASKED HIM TO SEND THE WHITE ONE as offered by him. He promised to supply the White Machine on 18th Oct. This refrigerator was also not sent to us on Monday. Mr Chowdhary has NOT ANSWERED OUR TELEPHONE CALLS AFTER THAT. On Tuesday 19th Oct we were lucky to get Mr Sandeep on his Mobil & he asked us as to why the machine sent by him has not reached us. He promised to look into the matter immediately & call us back. After that BOTH Mr Sandeep & Chowdhary have switched their cells & are not attending our calls made on Khosla landline nos.
Sir, under the circumstances I seek your guidance in proceeding further in the matter :-
1. Please treat this letter as police complaint for cheating & harassment by Khosla Electronics
2. Please treat this letter as Complaint under the Consumer Protection Rights for cheating , harassment & mental torture by both Khosla Electronics & Whirlpool
I am sending the Xerox copies of all the documents by post for your record.
Kindly take immediate action
Regards & Thanks
A K Mehra., E5/3, New Gems, 8 S N Chatterjee Road, Calcutta 700038
Tel [protected] / M- [protected]

Whirlpool — No supply

I purchased Whirlphool fullyautomatic washing machine on[protected] from SOWNDARYA DIGITA MALL - GAJUWAKA , VISAKHAPATNAM. mODEL NO. is WPL 11580.
Complaint is Power not coming to the machine.
I lanch complaint to Customer care on[protected] same day Service Engineer attended the complaint he told PCB to be replaced it takes 2 days . Today 16th from 14th onwards daily I am contacting to Customer care every call they received and attend today. This is repeated story from whirlphool cc. Washine machine is essential in everyday life. I feel that very poor service .

I am having a Refrigerator of makeL Karona deluxe Whirlpool. The refrigeration is not able to maintain the temperature and freezing process.
I am at Sunabeda. Pl mail the contact no of the service personnel.
my mail id: [protected]@gmail.com

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