[Resolved] Whirlpool — Misguided and unnecessary replacement of Parts | |||
Dear Team, I had purchased Whirlpool Refrigerator in 6-7 years back and it worked fine for 3 years. Then it started giving problems of auto defrost. I started logging complaints to whirlpool and they advised that it has blocked drainage pipe.Whirlpool technicians just poured hot water from inside the refrigerator and said that it shall not happen again. But the problem continued and still persists. Every-time technician would come and would do the same process of hot water.I continued to ask technicians if there is problem with the part pls replace but they said its absolutely fine. Recently (Oct 12)one of the technician (same technician who used to say that there is no fault in any part) visited and replaced one part which they call as " BIOMETAL" and said that it will no solve problem for ever and this part has warranty of 6 months. But recently (in March 13) problem has started again (i.e. water leakage inside the fridge) and I lodged complain with Whirlpool customer care and technician visited. He said that there the problem has nothing to do with Bio-metal, so I asked if it is not associated with Bio-metal then why you people have changed the part even if it is associated then pls replace the part. The technician said that he need to confirm with service centre and shall come back. But he has never came back. In summary I have been paying service charge approximately Rs 395 per visit so many times plus Bio-metal part Charges (Rs 850) for the problem mentioned above but still the problem is not resolved yet. I request you please help me to get my things done or take some legal action or what action I can take against the company. Moreover whirlpool provided the number of Branch Coordinator Mr. Kapil- [protected] and Service Centre No- [protected]. Mr. kapil is not at all bothered to pickup his phone and service centre no is switched off. Few Complain Numbers for reference: 1. Latest Complaint Numbers ; GB[protected] - Registered on 15-March-2013 GB[protected] - Registered on 19-March-2013 GB[protected]- Registered on 20-Oct-2012 ( when Bio-metal was changed) GB[protected]- Registered on 08-Sep-2012 GB[protected]- Registered on 02-March-2012 Above complaints are for same problem i.e. Defrost issue and water leakage inside the refrigerator. Thanks & regards, Vinod Pandita +[protected] pandita.[protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
water is dropping inside my whirlpool refrigerator .please do the needful to repair it soon
unknown product — getting fine for unnecessary reasons
sir,this is to bring to your notice that newsaravanastores in the panagal park are allowing people(don't have id cards on them) to collect fine overhead for unnecessary reasons which is not even recorede properly... they are using harsh words in front of all others and making them feel bad for no fault on them. please take necessary actions.. this incident took place in the 4th floor where cosmetics are being sold.
Whirlpool — PART REPLACEMENT
MYSELF PURCHASE WHIRLPOOL REFRIGATOR ON DATE 05/10/08 FROM D.K. ELECTRONICS MURBAD(BILL NO.,1786). AFTER TEN MONTH( WITHIN WARRANTY PERIOD) DOOR ALARM KIT IS BURN AND COOLING NOT WORKING. MYSELF COMPLAINT TO DEALER. HE SEND MECHANICS. (MR. DEELIP SING) HE BUY PASS THE BURN KIT. COOLING STARTED BUT DOOR OPEN ALARM NOT WORKING AND SAID IT'S OK. BUT NOT INFORM ABOUT KIT. AFTER SOMA DAYS I FOUND OPEN DOOR ALARM NOT WORKING. SO I CALL TO CUSTOMER CARE. THEY SEND ANOTHER MECHANICS. HE TOLD ME ABOUT BYPASS KIT. AND SAIL WE WILL COME SOON TO FIT. BUT YET HE NOT CAME. I FOLLOW TO COSTMER CARE. BUT THEY ONLY GIVE PROMISE. WHAT I DO? I have same problem which is mentioned above
(1) first they have changed the timer and at the time repeated problem ask for the reciept but by grace of god it was available in their record .But it was new but more than 3 months old.
Then service enginerShri Ashok stated that Bio Metal is out of order that is has to replace .This was replaced vide receipt no 1488 dated 25/3/2016 at 16 hrs J.K.Enter priceses GurgaonRs850/- . Alothough this has warrant yof 3 months but we cant give any gurantee as per mechanical rule both(Timer and Bio Metal) should be replaced.
Since the fridge275Liters is more that 5 year old, we can not do AMC Now. in these days Life is not more than 5 yeras .I have a question if it is Marketing or Markutting (customer ko kashto se mar do )
Arun Khanna [protected]
(1) first they have changed the timer and at the time repeated problem ask for the reciept but by grace of god it was available in their record .But it was new but more than 3 months old.
Then service enginerShri Ashok stated that Bio Metal is out of order that is has to replace .This was replaced vide receipt no 1488 dated 25/3/2016 at 16 hrs J.K.Enter priceses GurgaonRs850/- . Alothough this has warrant yof 3 months but we cant give any gurantee as per mechanical rule both(Timer and Bio Metal) should be replaced.
Since the fridge275Liters is more that 5 year old, we can not do AMC Now. in these days Life is not more than 5 yeras .I have a question if it is Marketing or Markutting (customer ko kashto se mar do )
Arun Khanna [protected]
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Whirlpool — Lickage in Freeger Section
From last one week we have a problem of Whirlpool fridge freezer section. From freezer section it is a droppage of water. It is a humble request to comapny technician to repair the same as early as possible.