[Resolved] Whirlpool — Refrigerator complaint of FF340L Elite Professional (TIT) | |||
Hi, I had purchased Whirlpool double door refrigerator FF340L Elite Professional (TIT) in 11th Apr. 2010. For the last 1 year fridge was working fine but now for last month’s problems are coming frequently many times excess ice freeze in freezer and water filled inside the fuse which affects the cooling, water is leaking from the back side of the refrigerator and ice freeze on vegetables and presently no cooling problem. I have already written a mails to whirlpool helpdesk as attached about my issues which I’m facing with my whirlpool fridge but No one turned till date and don’t seriously look into the matter. And now the fridge has stopped cooling in below door section & 4 times the Whirlpool engineers have visited but problem has still not been sorted out. I had done complaints to customer care for 4 times and the following are the complaint nos along with status. S. No. Complaint No. Complaint Date Complaint Time Status 1 DL[protected] - - Closed without any intimation 2 DL[protected] [protected] 7.40 pm Closed without any intimation 3 DL[protected] [protected] 10.45 am Closed without any intimation 4 DL[protected] [protected] 10.06 am Closed without any intimation We are unable to understand how WHIRLPOOL is giving services to their customers. This shows how incompetent team Whirlpool is having hence today again lodged a complaint to Whirlpool vide complaint No, DL[protected] about the no cooling of refrigerator 340 litre capacity. I am requesting you to please help me out in this embarrassing situation and this was the first time i bought the product of whirlpool and I am sure that I am never going to buy ant product of whirlpool again and I will advise all my friends that they should never buy any whirlpool product. We don’t want to suffer any more. Take the action very seriously and resolve our problem immediately. Waiting for immediate action from WHIRLPOOL….. Best regards, (RAJESH KUMAR) S/O Mr. Bhagwant Singh EF-619, SAROJINI NAGAR NEAR BENGALI SCHOOL, NEW DELHI-110023 MOBLE NO. [protected], [protected] Enclosed scanned docs list along with this complaint – 1. Refrigerator Purchase Bill. 2. Installation & Warranty Information. 3. Stabilizer Bill which for whirlpool itself. 4. Renewed AMC bill. 5. Mail complaints in JPG format Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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whirlpool / freeze — about my freeze complaine but no boby .....?
Dear Sir,I (Customer ID No. GB/C/0408/10018) is providing the following information
Sir on last month Mr. Narendra of Ghaziabad has come and see the condition of the freeze then after i am not received any action against from any office of ypur company so take necessary action and informrd me regarding your product refrigerator 310 DLX Professional Titanium
I was purchase your product on 24/04/08 by your registered dealer Fair
Deal corporation Navyug market Ghaziabad201001.But it was observed by me that there is problem in both side wall of the freeze and I egistered complain on 17/05/08
Through the customer request no. GB[protected] I just made complain to
Call center of whirlpool of India ltd, Ghaziabad regarding my problem but no action taken by the service man and higher authority and in this
contest I meet and talk several time over mobile to the following members
(Mr. S.K. Singh Mo no. [protected]
Mr. Braj Mohan Mo. No. [protected], [protected]
Narandra Sing Mo. No. [protected]
Monaj Verma Mo. No.[protected]
Then after so many arguments my freeze is changed on 23/06/2008 through the invoice no. [protected].
After the replacement of the first the second product having the same
problem observed by me and again I made complain through customer code no GB/C/0408/10018 on 09/07/2008 then through the necessary action finally product was replaced on 09/08/2008.
Now second replacement ok and it was conformed by the service man now you are not facing any problem with this product But the above said problem was again observed by me Then I registered complain on 26/09/2008 by the complain no. GB-[protected]only service engineer visited to my residence and say like that company engineer will see this matter.My self and family are very busy so we are facing a lot of problem due to this freeze and on 22/ 11/2008 we again made complain through complain no. GB[protected] and finally talk to Mr. Shushil Singh according to him a company engineer will come and observe this case then any action to be considered.
Finally as on date no action taken by your company against my freeze so you kindly take necessary action either provide me good product or
replace my money other wise I take help through the other medium.
For yours
Ruby Biswas
Mo. No. [protected], [protected].
anirudha_biswas @ rediffmail.com