Whirlpool — Pathetic state of service from WHIRLPOOL

Address:

Bangalore, Karnataka

Hi, I want to highlight the pathetic state of service which is faced regarding the service related issue which I got from WHIRLPOOL. On 11th Aug 2013 I logged a service call with WHIRLPOOL (Service no: - BG[protected]) about my washing machine for servicing and some parts replacement. I was given a ticket no and when the engineer called me I was told that the parts which I requested are out of stock. I acknowledged this and I was given assurance that once the parts are available I will be contacted, with a week’s turnaround time. After a week when I called up the engineer for a follow up I was told that the parts are still not available and I need to contact this manager. I contacted Mr Bharath on the number provided and I was assured that the issue will get resolved in 2-3 days. Unfortunately I didn’t receive any calls and I had to call up again after one week. I was given the same assurance and unfortunately no one called me. After a month of these series of calls and assurances I chose to call up the customer care to get a follow up on the complaint on 14th Sep and that’s when I was shocked. I was told that the previous complaint was already closed and it’s the service engineer who closed the call. Unfortunately they didn’t reveal the reason why it was closed. I had to log another call (Service No:-BG[protected]) on 14th Sep and I was assured that I will get a call. I received a call from the Supervisor and was given the contact no of the service engineer. In this case the service engineer was the same who was assigned for this case in the first instance. I called up the engineer however he has not picked up the call. I have reached a stage where in I don’t want to call up any one and take a legal action against this. Keeping confidentiality perspective I have not revealed any contact no’s in my complaint. If WHIRLPOOL can’t provide service to this machine and following this pathetic state of service I want WHIRLPOOL to take back this machine and provide a full refund of my money. Rajesh Verma [protected]