[Resolved]  Whirlpool - Refrigerator — Inferior Quality Product

I had purchased a Refrigerator from Sales Corner, Radhadaya Complex, Manisha Cross Road, in 2007 vide Whirlpool Model No.[protected]L Fusion Premier – DTB – THK 1340) Sr. No. INC[protected]. All of a sudden we noticed that the Refrigerator has started developing cracks in the inside wall. We called up your Helpline No.[protected] on 11-Sep-2009 and spoke to Ms. Shehnaz, who assured us that someone from your local service centre would visit the next day to diagnose and fix the issue (Doc No. AH[protected]). We were visited the next day ie. 12-Sep-2009 by a person purportedly from the local service station, who checked out the refrigerator and opined that the cracks may have appeared due to degeneration of the plastic but could not give us the reason for happening so. He offered to get back to us on Monday (14-Sep-2009) with some tapes which he said will stop the cracks from enlarging. Unfortunately he never tuned up on the designated day.

I personally find this lackluster and irresponsible approach that also coming from a representative of a World Class Company like yours very pathetic and customer unfriendly. Also I fail to understand how the inside wall could degenerate and develop cracks with just three years o[censored]se.
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Aug 14, 2020
Complaint marked as Resolved 
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