[Resolved] Whirlpool Refrigerator — Extremely rubbish and worst customer care by whirlpool | |
From :- Dated 7th July 2008 Dr. Anil kumar Thakur 112- C DDA Red MIG Flats, Rajouri Garden, New Delhi. 110027. Mobile [protected] E Mail [protected]@sify.com Subject Extremly rubbish and worst customer care by whirlpool Sir, Through this mail I would like to draw your kind concern regarding poorest of poor quality as well as customer care in India. 1. That I bought whirlpool refrigerator 10846 310L MAXIGERATOR NEW STEEL 3S from KAPILA ELECTRONICS PVT. LTD. B-1/6, COMMUNITY CENTER B-1, BLOCK, JANAK PURI on 26th June 2008 vide their invoice no. 2651 for Rs. 13600/-. In my mothers name Mrs. Thakur. 2. That no engineer came for said demonstration on the time requested by us neither did any OK installation report was given. 3. That soon after I had to go for my emergency knee surgery and couldn’t really looked after performance of said item.My mother is aged so she couldn’t see that fault as described ahead. 4.That when I returned after my surgery on 4th night I noticed that refrigerator is totally faulty in sense of cooling and door could not be closed totally leading to leaking. 5.That I contacted my dealer on 5th July telling them complaint and asking why engineer/company personnel didn’t come for demo/installation report. 6.That engineer came noted complaint but refused to comment on cooling status of the item. 7. That you can understand the utility of refrigerator in such heated environment in India particularly north and such callous reply by engineer was totally frustrating and disturbing keeping in mind the multinational company whirlpool. 8.However, soon after they did replace refrigerator which was dropped at my place by a laborer and no authorized personnel did come to check this replaced item or not. 9. Again to my surprise this replaced refrigerator has more problems then previous naming again faulty door closing, secondly noisy, thirdly lower half body was too much heated up and water droplets were dropping in all over items placed in fridge. 10. That as there is no option for attachments in the contact online else I could have sent you the pictures of faulty door closing and water droplets hanging all over inside refrigerator. 11.That I feel that this Fusion model of whirlpool has some manufacturing defect in toto so whole pieces should be withdrawn from Indian market and I may be given an option to go for another model on same rate or option to change company and my total money may be refunded immediately with interest. 12.That this complaint needs immediate attention so that I can have cool summers as even one day delay will cause mental and physical problem concerning my family. 13. That I am afraid that lower half heating of body is so much that I fear of any fire disaster in my home for which whirlpool would be exclusively responsible should any consumer or criminal section as may apply in case of mishappening as decided by law authorities. 14. That please look into matter personally so that I may be freed of mental and physical torture immediately. 15. That I may be contacted on my mobile [protected] with India and Delhi code as apply. Call should preferably be made after 4pm. 16. That I may be kindly provided with correspondence address of highest of controlling authority in India and chief of headquarters which I believe is USA. 17. That any further delay in this will cause me lots of mental and physical torture including my family persons. 18.That I am son of Mrs Thakur and on her behalf and also as utilizing member of refrigerator I am sending this mail. 19.That a copy of this mail in print will be sent to USA HQs as soon I will get their contact. 20.That any clarification or query by your officials can be done by contacting on my mobile given after 4 pm. Thanks Dr Anil Thakur Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 54 Comments | |
Comments
Dear Sir,
Through this mail, I would like to bring to your attention the pathetic service of Whirlpool Organisation.
I have purchased a whirlpool 310 ltr. Refridgerator from AIRCON BUSINESS LINK on 03/04/08
model:INC[protected] Order Form no.1174
now I m facing a lot of problem of refrigerator not getting cooling continuously and it has gone dead since last two months, This problem is starting from 02/06/09 .
i have tried calling your customer care number [protected], 2322509, SAI ELECTRONICS several times, and your engineer come after seven day & say me gas problem in your refrigerator &gas charge, s. charge is total 750/- rupees charge to me. And these problem is agene your engineer come after three days & say me gas or compressor problem in your refrigerator.& attached another some problem with refrigerator. Please solve my problem before i lose my patience I cannot accept this problems Hence, I am rigid on replacement of refrigerator.
Hence it is my requests to you is please look into the matter with your personal touch and help me in getting my refrigerator replaced. I would also not mind filing a complaint of cheating against Whirlpool in Consumer Court & send to me mail on my mail id.
Thanks & regards,
Dr. Anil verma
MIG-336 Darpan colony
Gwalior (mp)
[protected]@gmail.com
[protected],
[protected],
Through this mail, I would like to bring to your attention the pathetic service of Whirlpool Organisation.
I have purchased a whirlpool 310 ltr. Refridgerator from AIRCON BUSINESS LINK on 03/04/08
model:INC[protected] Order Form no.1174
now I m facing a lot of problem of refrigerator not getting cooling continuously and it has gone dead since last two months, This problem is starting from 02/06/09 .
i have tried calling your customer care number [protected], 2322509, SAI ELECTRONICS several times, and your engineer come after seven day & say me gas problem in your refrigerator &gas charge, s. charge is total 750/- rupees charge to me. And these problem is agene your engineer come after three days & say me gas or compressor problem in your refrigerator.& attached another some problem with refrigerator. Please solve my problem before i lose my patience I cannot accept this problems Hence, I am rigid on replacement of refrigerator.
Hence it is my requests to you is please look into the matter with your personal touch and help me in getting my refrigerator replaced. I would also not mind filing a complaint of cheating against Whirlpool in Consumer Court & send to me mail on my mail id.
Thanks & regards,
Dr. Anil verma
MIG-336 Darpan colony
Gwalior (mp)
[protected]@gmail.com
[protected],
[protected],
Sir,
I agree with you 100%.This is the worst company in the world!!!
I agree with you 100%.This is the worst company in the world!!!
DEFECTIVE REFRIGERATOR INSTALLED AT MY PLACE/DISSATISFACTION IN THE WAY YOUR STAFF HAS TREATED MY FAMILY
ON 19/07/2010 I PURCHASED ONE REFRIGERATOR WHIRLPOOL PROTTON 300 DX DUET BLACK AND MICROWAVE OVEN WHIRLPOOL 27-C (SILVER) VIDE BILL NO.015166 BOOK NO.304 DATED 19.07.2010 FROM DASS ELECTRONICS, H-11 KALKAJI NEW DELHI 110019 TOTALLING TO RS.37500.00 IN THE EVENING AROUND 5.30 P.M. PROMPTLY BOTH THE THINGS WERE DELEVERED AT MY RESIDENCE AROUND 7.30 P.M. THE SHOWROOM REPRESENTATIVE WHO CAME TO MY RESIDENCE UNPACKED BOTH THE EQUIPMENT AND INSTALLED BOTH THE THINGS.
PROMPTLY I RECEIVED A CALL FROM YOUR CALL CENTRE INFORMING ME TWO CODE NUMBERS WHICH WERE TO BE GIVEN TO YOUR STAFF WHO WILL BE VISITING MY HOUSE NEXT DAY FOR DEMO SESSION I.E. ON 20.07.2010.
ON 19.07.2010 WE KEPT 2 ICE TRAYS IN THE TOP CHAMBER FOR ICE CUBES. TO MY SURPRISE WHEN WE TRIED UTILISE THE ICE CUBES ON 20.07.2010 MORNING, I WAS SURPRISED TO NOTICE THAT THEIR WAS NO ICE CUBES BUT THE SAME WATER AND I COULD REALISE THAT THE REFRIGERATOR WAS NOT WORKING PROPERLY.
ON 20.07.2010 IN THE LATE AFTERNOON TWO REPRESENTATIVES FROM YOUR COMPANY VISITED MY HOUSE ONE MR. MANOJ CAME FOR THE DEMONSTRATION OF MICROWAVE AND GAVE A DEMONSTRATIN TO OUR SATISFACTION AND WE GAVE HIM THE CODE NO GIVEN TO US TO HIM AND BROUGHT TO HIS NOTICE THAT THE REFRIGERATOR IS NOT WORKING PROPERLY. HE PROMPTLY SPOKE TO THE OTHER REPRESENTATIVE SHRI HAR GOVIND WHO WAS SUPPOSED TO GIVE US THE DEMO OF REFRIGERATOR. MR HARGOVIND VISITED AND INFORMED US THAT THE GAS IN THE REFRIGERATOR IS CHOCKED AND ASKED FOR THE PHOTOCOPY OF THE BILL, UNFORTUNATELY THE BILL WAS LYING IN MY POCKET AND I WAS IN MY OFFICE. HE PROMISED TO COME NEXT DAY TO COLLECT THE PHOTOCOPY OF THE BILL AND INFORMED SOMEONE ON PHONE THAT THE REFRIGERATOR IS NOT WORKING PROPERLY AND A COMPLAINT WAS LODGED WITH COMPLAINT NO.DL[protected] (WHICH I COULD ONLY GET AFTER CALLING YOUR HELPLINE NO. [protected]). MR HARGOVIND ASKED FOR THE CODE NO. GIVEN TO US BY YOUR CALL CENTRE WHICH WE REFUSED TO GIVE BECAUSE HE COULD NOT GAVE US THE DEMO AS THE REFRIGERATOR WAS NOT FUNCTIONING PROPERLY.
ON 21.07.2010 I PERSONALLY CALLED MR HARGOVIND IN THE MORNING THAT I HAVE KEPT THE PHOTOCOPY OF THE BILL AT HOME SO THAT HE MAY COLLECT THE BILL AND TOLD HIM THAT AS THE PRODUCT IS DEFECTIVE AND I DON’T WANT ANY REPAIR TO BE DONE AND I WANT THAT THIS REFRIGERATOR SHOULD BE REPLACED WITH A NEW REFRIGERATOR. WHEN HE VISITED OUR HOUSE AFTER COLLECTING THE BILL FROM MY WIFE HE ASKED US TO LODGE A FRESH COMPLAINT AS THE PREVIOUS COMPLAINT HAS BEEN CLOSED DUE TO REASON THAT THE COPY OF THE BILL WAS NOT AVAILABLE AT MY HOUSE THE PREVIOUS DAY. MY WIFE PROMPTLY CALLED ON YOUR HELPLINE IN HIS PRESENCE AND A FRESH COMPLAINT WAS LODGED WITH COMPLAINT NO.DL[protected] DATE 21.07.2010. WITH A PROMISE THAT SOME ENGINEER WILL VISIT MY HOUSE AND PREPARE THE REPORT FOR THE DEFECTIVE PIECE. THE TONE IN WHICH HE SPOKE TO MY WIFE AND MY DAUGHTER WAS NOT AT ALL GOOD AND UNCALLED FOR (UNSATISFACTORILY).
TODAY (22.07.2010) AGAIN IN THE MORNING I CALLED UP YOUR CALL CENTRE THAT WHAT IS THE STATUS OF MY COMPLAINT AND WHY MY PREVIOUS COMPLAINT DATED 20.07.2010 WAS CLOSED TO WHICH I WAS INFORMED THAT THE COMPLAINT WAS LODGED ON 19.07.2010 AND NOT ON 20.07.2010 AND BECAUSE THE COPY OF THE BILL WAS NOT AT HOME THAT IS WHY THE COMPLAINT HAS BEEN CLOSED AND SOME SENIOR ENGINEER WILL BEVISITING MY RESIDENCE TODAY POSITIVELY. TODAY AT AROUND 6.30 P.M. I ONCE AGAIN CALLED YOUR HELPLINE NO AND SPOKE TO MR SAHIL WHO SAID THAT THE SENIOR ENGINEER IS ENROUTE TO VISIT YOUR HOUSE AND HE WILL DECIDE WHETHER THE REFRIGERATOR WILL BE REPLACED OR REPAIRED. TO WHICH I TOLD HIM THAT AS A DEFECTIVE PIECE HAS BEEN DELIVERED TO ME AND IM NOT INTERESTED TO GET IT REPAIRED AND YOU MUST REPLACE THE REFRIGERATOR.
I AM VERY SORRY TO STATE THAT TILL THE TIME I AM SENDING THIS MAIL TO YOUR OFFICE AT 11.25 P.M. NO ONE HAS VISITED MY RESIDENCE.
I WOULD LIKE TO GET FEW CLARIFICATION FROM YOUR GOOD OFFICES
1. HOW COULD A COMPLAINT BE LODGED ON 19.07.2010 WHEN AS A MATTER OF FACT YOUR DEMO REPRESENTATIVE MR HAR GOVIND VISING MY HOUSE ON 20.07.2010 AND WE CAME TO KNOW ABOUT NON FUNCTIONING OF THE REFRIGERATOR ON 20.07.2010 MORNING ONLY.
2. HOW MY COMPLAINT WAS CLOSED AND NOT KEPT AS FOLLOW UP CASE.
IT SEEMS THAT YOUR STAFF WAS AWARE OF THIS DEFECTIVE PIECE BEFORE HAND AND AS SOON AS THE DELIVERY STATUS OF THE ABOVE REFRIGERATOR WAS INFORMED TO YOUR STAFF BY DASS ELECTRONICS ON 19.07.2010 YOUR COMPLAINT DEPARTMENT ALONGWITH YOUR DEMO STAFF REGISTERED A COMPLAINT ON 19.07.2010 INTENTIONALLY (PURPOSE BEST KNOWN TO THEM). IT SEEMS YOUR HELPLINE STAFF AND AFTER SALES AND DEMO STAFF ARE WORKING AGAINST THE REPUTATION OF YOUR COMPANY AND THE VISION OF YOUR COMPANY VIDELY PUBLISHED IN YOUR WEB SITE :
Our pervasive vision, “Every Home, everywhere, with pride, passion and performance”, rests on the pillars of innovation, operational excellence, customer-centric approach and diversified talent. These are embedded within our business goals, strategy, processes and work culture.
Be it our products that are the result of innovation and operational excellence to meet every need of our consumers or the people behind these products that come from a wide spectrum of backgrounds, everything we do features a distinct Whirlpool way
YOU ARE REQUESTED TO PLEASE LOOK INTO THE MATTER AND REPLACE MY REFRIGERATOR IMMEDIATELY ON PRIORITY BY TOMMOROW EVENING I.E. 23.07.2010.
OTHERWISE I WILL BE COMPELLED TO TAKE SOME LEGAL ACTION AGAINST YOUR COMPANY AND DEMAND FOR COMPENSATION ALSO.
I WOULD LIKE TO CLARIFY THAT IN CASE MY DEFECTIVE REFRIGERATOR IS NOT REPLACED BY TOMMOROW THAN U MAY CONTACT MY ADVOCATE K.S.NEGI MOBILE NO. [protected] FOR FURTHER CORRESPONDANCE IN THIS MATTER.
YOU ARE FREE TO CONTACT ME TILL TOMORROW EVENING IN THIS MATTER ONMY MOBILE NO.[protected] OR ONMY EMAIL ID- Chandra_shekhar.[protected]@sbi.co.in.
Regards
C.S.PANDIT
E-129, GREATER KAILASH PART I
NEW DELHI - 110048
ON 19/07/2010 I PURCHASED ONE REFRIGERATOR WHIRLPOOL PROTTON 300 DX DUET BLACK AND MICROWAVE OVEN WHIRLPOOL 27-C (SILVER) VIDE BILL NO.015166 BOOK NO.304 DATED 19.07.2010 FROM DASS ELECTRONICS, H-11 KALKAJI NEW DELHI 110019 TOTALLING TO RS.37500.00 IN THE EVENING AROUND 5.30 P.M. PROMPTLY BOTH THE THINGS WERE DELEVERED AT MY RESIDENCE AROUND 7.30 P.M. THE SHOWROOM REPRESENTATIVE WHO CAME TO MY RESIDENCE UNPACKED BOTH THE EQUIPMENT AND INSTALLED BOTH THE THINGS.
PROMPTLY I RECEIVED A CALL FROM YOUR CALL CENTRE INFORMING ME TWO CODE NUMBERS WHICH WERE TO BE GIVEN TO YOUR STAFF WHO WILL BE VISITING MY HOUSE NEXT DAY FOR DEMO SESSION I.E. ON 20.07.2010.
ON 19.07.2010 WE KEPT 2 ICE TRAYS IN THE TOP CHAMBER FOR ICE CUBES. TO MY SURPRISE WHEN WE TRIED UTILISE THE ICE CUBES ON 20.07.2010 MORNING, I WAS SURPRISED TO NOTICE THAT THEIR WAS NO ICE CUBES BUT THE SAME WATER AND I COULD REALISE THAT THE REFRIGERATOR WAS NOT WORKING PROPERLY.
ON 20.07.2010 IN THE LATE AFTERNOON TWO REPRESENTATIVES FROM YOUR COMPANY VISITED MY HOUSE ONE MR. MANOJ CAME FOR THE DEMONSTRATION OF MICROWAVE AND GAVE A DEMONSTRATIN TO OUR SATISFACTION AND WE GAVE HIM THE CODE NO GIVEN TO US TO HIM AND BROUGHT TO HIS NOTICE THAT THE REFRIGERATOR IS NOT WORKING PROPERLY. HE PROMPTLY SPOKE TO THE OTHER REPRESENTATIVE SHRI HAR GOVIND WHO WAS SUPPOSED TO GIVE US THE DEMO OF REFRIGERATOR. MR HARGOVIND VISITED AND INFORMED US THAT THE GAS IN THE REFRIGERATOR IS CHOCKED AND ASKED FOR THE PHOTOCOPY OF THE BILL, UNFORTUNATELY THE BILL WAS LYING IN MY POCKET AND I WAS IN MY OFFICE. HE PROMISED TO COME NEXT DAY TO COLLECT THE PHOTOCOPY OF THE BILL AND INFORMED SOMEONE ON PHONE THAT THE REFRIGERATOR IS NOT WORKING PROPERLY AND A COMPLAINT WAS LODGED WITH COMPLAINT NO.DL[protected] (WHICH I COULD ONLY GET AFTER CALLING YOUR HELPLINE NO. [protected]). MR HARGOVIND ASKED FOR THE CODE NO. GIVEN TO US BY YOUR CALL CENTRE WHICH WE REFUSED TO GIVE BECAUSE HE COULD NOT GAVE US THE DEMO AS THE REFRIGERATOR WAS NOT FUNCTIONING PROPERLY.
ON 21.07.2010 I PERSONALLY CALLED MR HARGOVIND IN THE MORNING THAT I HAVE KEPT THE PHOTOCOPY OF THE BILL AT HOME SO THAT HE MAY COLLECT THE BILL AND TOLD HIM THAT AS THE PRODUCT IS DEFECTIVE AND I DON’T WANT ANY REPAIR TO BE DONE AND I WANT THAT THIS REFRIGERATOR SHOULD BE REPLACED WITH A NEW REFRIGERATOR. WHEN HE VISITED OUR HOUSE AFTER COLLECTING THE BILL FROM MY WIFE HE ASKED US TO LODGE A FRESH COMPLAINT AS THE PREVIOUS COMPLAINT HAS BEEN CLOSED DUE TO REASON THAT THE COPY OF THE BILL WAS NOT AVAILABLE AT MY HOUSE THE PREVIOUS DAY. MY WIFE PROMPTLY CALLED ON YOUR HELPLINE IN HIS PRESENCE AND A FRESH COMPLAINT WAS LODGED WITH COMPLAINT NO.DL[protected] DATE 21.07.2010. WITH A PROMISE THAT SOME ENGINEER WILL VISIT MY HOUSE AND PREPARE THE REPORT FOR THE DEFECTIVE PIECE. THE TONE IN WHICH HE SPOKE TO MY WIFE AND MY DAUGHTER WAS NOT AT ALL GOOD AND UNCALLED FOR (UNSATISFACTORILY).
TODAY (22.07.2010) AGAIN IN THE MORNING I CALLED UP YOUR CALL CENTRE THAT WHAT IS THE STATUS OF MY COMPLAINT AND WHY MY PREVIOUS COMPLAINT DATED 20.07.2010 WAS CLOSED TO WHICH I WAS INFORMED THAT THE COMPLAINT WAS LODGED ON 19.07.2010 AND NOT ON 20.07.2010 AND BECAUSE THE COPY OF THE BILL WAS NOT AT HOME THAT IS WHY THE COMPLAINT HAS BEEN CLOSED AND SOME SENIOR ENGINEER WILL BEVISITING MY RESIDENCE TODAY POSITIVELY. TODAY AT AROUND 6.30 P.M. I ONCE AGAIN CALLED YOUR HELPLINE NO AND SPOKE TO MR SAHIL WHO SAID THAT THE SENIOR ENGINEER IS ENROUTE TO VISIT YOUR HOUSE AND HE WILL DECIDE WHETHER THE REFRIGERATOR WILL BE REPLACED OR REPAIRED. TO WHICH I TOLD HIM THAT AS A DEFECTIVE PIECE HAS BEEN DELIVERED TO ME AND IM NOT INTERESTED TO GET IT REPAIRED AND YOU MUST REPLACE THE REFRIGERATOR.
I AM VERY SORRY TO STATE THAT TILL THE TIME I AM SENDING THIS MAIL TO YOUR OFFICE AT 11.25 P.M. NO ONE HAS VISITED MY RESIDENCE.
I WOULD LIKE TO GET FEW CLARIFICATION FROM YOUR GOOD OFFICES
1. HOW COULD A COMPLAINT BE LODGED ON 19.07.2010 WHEN AS A MATTER OF FACT YOUR DEMO REPRESENTATIVE MR HAR GOVIND VISING MY HOUSE ON 20.07.2010 AND WE CAME TO KNOW ABOUT NON FUNCTIONING OF THE REFRIGERATOR ON 20.07.2010 MORNING ONLY.
2. HOW MY COMPLAINT WAS CLOSED AND NOT KEPT AS FOLLOW UP CASE.
IT SEEMS THAT YOUR STAFF WAS AWARE OF THIS DEFECTIVE PIECE BEFORE HAND AND AS SOON AS THE DELIVERY STATUS OF THE ABOVE REFRIGERATOR WAS INFORMED TO YOUR STAFF BY DASS ELECTRONICS ON 19.07.2010 YOUR COMPLAINT DEPARTMENT ALONGWITH YOUR DEMO STAFF REGISTERED A COMPLAINT ON 19.07.2010 INTENTIONALLY (PURPOSE BEST KNOWN TO THEM). IT SEEMS YOUR HELPLINE STAFF AND AFTER SALES AND DEMO STAFF ARE WORKING AGAINST THE REPUTATION OF YOUR COMPANY AND THE VISION OF YOUR COMPANY VIDELY PUBLISHED IN YOUR WEB SITE :
Our pervasive vision, “Every Home, everywhere, with pride, passion and performance”, rests on the pillars of innovation, operational excellence, customer-centric approach and diversified talent. These are embedded within our business goals, strategy, processes and work culture.
Be it our products that are the result of innovation and operational excellence to meet every need of our consumers or the people behind these products that come from a wide spectrum of backgrounds, everything we do features a distinct Whirlpool way
YOU ARE REQUESTED TO PLEASE LOOK INTO THE MATTER AND REPLACE MY REFRIGERATOR IMMEDIATELY ON PRIORITY BY TOMMOROW EVENING I.E. 23.07.2010.
OTHERWISE I WILL BE COMPELLED TO TAKE SOME LEGAL ACTION AGAINST YOUR COMPANY AND DEMAND FOR COMPENSATION ALSO.
I WOULD LIKE TO CLARIFY THAT IN CASE MY DEFECTIVE REFRIGERATOR IS NOT REPLACED BY TOMMOROW THAN U MAY CONTACT MY ADVOCATE K.S.NEGI MOBILE NO. [protected] FOR FURTHER CORRESPONDANCE IN THIS MATTER.
YOU ARE FREE TO CONTACT ME TILL TOMORROW EVENING IN THIS MATTER ONMY MOBILE NO.[protected] OR ONMY EMAIL ID- Chandra_shekhar.[protected]@sbi.co.in.
Regards
C.S.PANDIT
E-129, GREATER KAILASH PART I
NEW DELHI - 110048
EXTREMELY POOR AND RUBISH CUSTOMER SERVICE.
COMPLAINT LOGGED ON 18-Jul-10
Complaint No.-CH[protected]
Still pending on 13-Aug-10, No support in 23 days, all SLA's crossed
WHROST SERVICE
Harjeet Singh
Divya appartments Zirakpur. [protected]
COMPLAINT LOGGED ON 18-Jul-10
Complaint No.-CH[protected]
Still pending on 13-Aug-10, No support in 23 days, all SLA's crossed
WHROST SERVICE
Harjeet Singh
Divya appartments Zirakpur. [protected]
dear sir i have also the similar problem. i purchased a whirlpool 250 ltr refrigerator fromBasanth & Co opp bus stand, Nagercoil 1 month ago. but till now no service person came for first chech & installation. they called me once & took an appointment time. I was waiting them. but they didn't come. now its freezer is over cool & ice is cumulating on top & sides. cooling is minimum level.
Shino
[protected]
Nagercoil
Shino
[protected]
Nagercoil
Sir, We are using whirlpool refrigerator 6 th sense for the past 2 & half years. We have the problem low chillness and water is coming out of the tray and overflowing to the floor. We have raised a compliant on 26.09.2010 compliant number : 54769 for the above mentioned fault. Mr. Kannan Engineer attended the fault and he told that the front panel switch board should be changed. We lodged another compliant on 29.09.2010, number : 584. Mr. S.Chandrasekar Engineer attended the fault and he told that the Compressor should be changed. We lodged another compliant on 09.11.2010, 15.11.2010 number 314, 39321. The Compressor was replaced by Mr. Kirubakaran on 22.11.2010 via Bill No.312 dated 22.11.2010 for Rs.1, 800/-. The above mentioned fault was not solved after replacing the compressor. Not satisfying with the Service we again made a compliant on 24.11.2010 number :62656. Till date the fault was not rectified. I made a phone call today to Mr. Kumar, Incharge stating that the fault was not rectified after so many engineeers have seen the refrigerator. We are very dissatsified with the Services of the Whirl pool being one of the multi national company. We are unable to go out for our personal work and daily routine is affected.
We request your goodself to look into the matter seriously and solve my refrigerator fault.
Thanking you,
N. GOVINDAN
NO.5, Bashyam Road,
Sridevi Vaishnavi Nagar,
RCC. Post, Chennai 600 109.
Mobile No.[protected]
Details of refrigerator : Whrilpool Professional 6th Sense purchased on July 2008 =-- 340 litres
We request your goodself to look into the matter seriously and solve my refrigerator fault.
Thanking you,
N. GOVINDAN
NO.5, Bashyam Road,
Sridevi Vaishnavi Nagar,
RCC. Post, Chennai 600 109.
Mobile No.[protected]
Details of refrigerator : Whrilpool Professional 6th Sense purchased on July 2008 =-- 340 litres
I purchased a Whirlpool Fridge Model WVR420 and a Whirlpool Freezer Model WVF307 in Sept 2009 from A&A Furnishers in Cape Town, South Africa. A few months later, condensation started accummulating on the back panel of the fridge resulting in water damage to all the foodstuff in the fridge. I complained in Mar 2010 and the technician told me that the condensation is "normal" and part of the fridge's design. I told him that this was unacceptable as I have had KIC products in the past which lasted more than 20 years without any complaints. The only reason I sold my KIC fridge and freezer was because I renovated my kitchen. Here I thought Whirlpool was a good product and a household name but the products are of inferior quality but costs so much more! I find it totally unacceptable that I have be saddled with a product that I paid good money for, but every week I have to discard foodstuff that goes soggy due to the amount of condensation accummulating. The technician tells me the fridge and freezer have computer boards and that is the way it is programmed. Well, this is a lot of bull!!! I want Whirlpool to fetch their crap products and refund my money which I work very hard for. I am not rich and cannot afford the luxury of just going to buy other better products. Right now I feel like taking a chopper and chopping these products to pieces - that's what it is worth to me! The Freezer is suppose to be "no frost" yet icicles form from dripping water from a vent. This occurred in the last few months. Again I am told that I have to "re-set" the computer board by turning the dial to 0 and then turning it on again! Why must I settle for the inconvenience and expense caused by inferior Whirlpool products. I hope their Director or GM reads my email and contacts me to take back their crap.
I purchased Whirlpool White Magic 1-2-3 650p from PV Shetty Godown Complex, Bangalore 98 on 29/07/2009 vide Document No.[protected]. Model No.11577 and Serial No.[protected]. The machine has
since been shifted to Mumbai along with me. The washing machine has developed some problem recently;it is producing a lot of sound(voice) while washing and spinning. The sound is similar to a locomotive running at a high speed; so deafening and irritating. I had complained to your Service Centre at[protected] and a Service Engineer called on us during January, 2011 and inspected the machine and informed me that the sound was normal in old machine. How can he say it is old machine, it is only
1 year and 8 months old and cannot be treated as old machine. Moreover, your warranty period is 2 years and and it is your duty to thoroughly check up and service it to the satisfaction of the customer. Simply, telling some excuses is not a good business practice. If it breaks down immediately after the warranty period which is just four months away, I will have to shell out the service charges etc. by force.This is like penalising the customer even after pointing out the problem to you in advance. I would therefore urge upon you to have the machine thoroughly check up and certify that there is no defect in the machine.
Failing to get response within a fortnight will compel me to approach the Consumer Redressal Forrum
for remedy. Hope you will attend to this problem on priority.
Sridhar, Phone No.26360668,
Flat No.553, O Block, Tarapore Towers,
Oshiwara, Andheri (West)
Mumbai-400053
since been shifted to Mumbai along with me. The washing machine has developed some problem recently;it is producing a lot of sound(voice) while washing and spinning. The sound is similar to a locomotive running at a high speed; so deafening and irritating. I had complained to your Service Centre at[protected] and a Service Engineer called on us during January, 2011 and inspected the machine and informed me that the sound was normal in old machine. How can he say it is old machine, it is only
1 year and 8 months old and cannot be treated as old machine. Moreover, your warranty period is 2 years and and it is your duty to thoroughly check up and service it to the satisfaction of the customer. Simply, telling some excuses is not a good business practice. If it breaks down immediately after the warranty period which is just four months away, I will have to shell out the service charges etc. by force.This is like penalising the customer even after pointing out the problem to you in advance. I would therefore urge upon you to have the machine thoroughly check up and certify that there is no defect in the machine.
Failing to get response within a fortnight will compel me to approach the Consumer Redressal Forrum
for remedy. Hope you will attend to this problem on priority.
Sridhar, Phone No.26360668,
Flat No.553, O Block, Tarapore Towers,
Oshiwara, Andheri (West)
Mumbai-400053
Ya me too totally agree with this, that Whirlpool has the Worst costumer care.
I've Purchased 1 ton Aviator A/C a year before, there was a scheme of Reebok Shoe Free with that A/C, I am still waiting for that shoes
Now I am facing problem with Repairing of the same I have complained (MB[protected]) about the problem, but I am listening from the last 6 days that today Evening our technician will visit your home.
I am thinking that I should Launch a complaint in consumer court against whirlpool
I've Purchased 1 ton Aviator A/C a year before, there was a scheme of Reebok Shoe Free with that A/C, I am still waiting for that shoes
Now I am facing problem with Repairing of the same I have complained (MB[protected]) about the problem, but I am listening from the last 6 days that today Evening our technician will visit your home.
I am thinking that I should Launch a complaint in consumer court against whirlpool
I totally agree with this complaint. I am also a TOTALLY DISATISFIED CUSTOMER of whirlpool. I regret the day I owned these products. I paid through my nose for a 2 year AMC but, these blokes did not show their faces for a single service. They had the audacity to remind me for the renewal of AMC.
I possess 3 whirlpool products - washing machine with AMC that has given enough trouble during the AMC period that was rectified on a continous basis !!! A refridgerator that was never attended to inspite of giving service dates (later they tell me that they will serve on call - but, promised to do so but, never did !!!). I also have the whirlpool inverter which I don't want to talk about.
Yesterday they had a free service camp for whirlpool products in the RBI STAFF QUARTERS on P.H. ROAD, in CHENNAI. I contacted these blokes who took down my address and said they would come over in a few minutes. BELIEVE ME - I AM STILL WAITING FOR THEM !!!
Experience is the best teacher and I have learnt from my mistakes.
I AND MY DECENDENTS WILL NEVER EVER BUY A WHIRLPOOL PRODUCT IN MY/OUR LIFE, AND I WOULD EVEN CONTINUE MY CAMPAIGN TO DISCOURAGE PROSPECTIVE whirlpool CUSTOMERS.
Last but, not the least the people at your help desk are only fluent in BROKEN ENGLISH !
I could be contacted at[protected] and [protected]
I possess 3 whirlpool products - washing machine with AMC that has given enough trouble during the AMC period that was rectified on a continous basis !!! A refridgerator that was never attended to inspite of giving service dates (later they tell me that they will serve on call - but, promised to do so but, never did !!!). I also have the whirlpool inverter which I don't want to talk about.
Yesterday they had a free service camp for whirlpool products in the RBI STAFF QUARTERS on P.H. ROAD, in CHENNAI. I contacted these blokes who took down my address and said they would come over in a few minutes. BELIEVE ME - I AM STILL WAITING FOR THEM !!!
Experience is the best teacher and I have learnt from my mistakes.
I AND MY DECENDENTS WILL NEVER EVER BUY A WHIRLPOOL PRODUCT IN MY/OUR LIFE, AND I WOULD EVEN CONTINUE MY CAMPAIGN TO DISCOURAGE PROSPECTIVE whirlpool CUSTOMERS.
Last but, not the least the people at your help desk are only fluent in BROKEN ENGLISH !
I could be contacted at[protected] and [protected]
I bought Whirlpool Fridge Fusion 180Lts in March 2010. On 20/03/2011 the fridge went not working. I made a complaint with its CC. They sent technician after 2 days. The technician inspected and changes few parts charged me Rs3075. I too paid it. Fridge worked for sometime and went not working after 5 hours. The technician came and adjusted something and the fridge worked for only 5 hours. The next morning I contacted the CC, the technician came and found every part is burnt and only the box is okay. After 9 days, on 06/04/2011 Whirlpool replaced it with another said to be a brand new. I believe it is not a brand new, but a crap. The fridge is not working in auto defrost mode. I suffered a lot with the whirlpool guys and still suffering. I do not know when the suffering is going to end. The whirlpool guys are not honest, bluffing, not sincere to their duty and cheating. I am not finding a reasonable person in whirlpool who will solve my problem. It will be helpful if someone who has faced like me and overcome such problems advise me.
J Augustin John
[protected]
J Augustin John
[protected]
I am surprised at the careless behavior of Whirlpool company. While selling a product, the promises they make are amazing. However, when it comes to fulfilling them ...KAPUT!!! You are in a sorry state of affairs. I have called innumerable times for a servicing of my 1.5 ton Split Whirlpool AC which has fallen on deaf ears. I wanted to purchase another one because the AC is good but looking at the state of the after sales service provided, I have changed my mind.
Whirlpool Professional Deluxe 410 Ltr — No proper response in 4 months
Hi,Above refregerator was bought on 14/07/2011, from then there is a problem with vegetable getting soiled in a day. several complains lodged but no response, mechanic come and say u do this u do that but not worth.
Request intervein as we are highly pissed off with the service.
Thanks
Vikram Singh Kothari
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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have to given a complaint and no.dn[protected] 01/07/2010 but no buddy is taking step and maey phone call to customer care but theres no response p.no.[protected]