[Resolved]  Whirlpool — refrigerator

Hi

Complaint Reference NO:BG[protected].
Well it would be a month if its 28th July I raised a complaint to Whirlpool about my Refrigerator. I spoke to many people; the agents were Bala, Suraj (Manager) and Manoj (CCMT MANAGER) who all promised that the problem would be recovered in 2 days. Well, the Phrase" Promises are meant to Broken ", Truly applies to The Company WHIRLPOOL.Approxamately I had made 20-30 calls, at last I came to know it was a call centre in Delhi. They Seem to have a big Communication Gap with the Local people in Bangalore .Some how, I took the number of the local people .Here they seem to be absolutely Ridiculous, there are very careless to Customers .Inspite of giving N number of Chances the Repair is still not done. And its just a matter of a small screw to be replaced.


If by any chance any RESPONSIBLE AUTHORITIES IN WHIRLPOOL, would get back to be as a last hope .If it doesn’t happen I would spread negative Remarks to my relatives and friends.

I[censored] think "Customers are ur Key" or the "customers are important for ur business”

Call [protected].

Regards,
Hari Prasad C.P

hello

last 4 month i purch a refrigerator for parent when we open this refrigerator one part is damage next day i complaint .no action in my complaint.i purch this refrigerator from reliance fresh(gaziyabad)

Whirlpool Refrigerator — absolutely an harrasments inspite of complaints being made to its repairers

i purhcased a fridge from Next inorbit on 9/4/08 till today i am only making complaints to various authorities but of no use the fridge is not working in proper conditions and the people in the company are giving the proper reply till date there are about 112 times telephones made but thereis no reply of any nature only what i receive to hear that some one will attend my first complaint to the whirpool was on 3rd may 08 i request some authorities to look in the matter and help me out

A double door Refrigerator which we bought failed within the warranty period and in that place a replacement was furnished and commissioned on 31.08.2007.
However the new product is also under warranty and it is not functioning properly. Lot of water is getting accumulated as against the promised service of no water accumulation.
The Model No: 10857 Serial No: INA[protected]. The issue may be taken up with Whirlpool India authorities for rectification of the fault without which we are not in a position to enjoy the product's worth which we bought for about Rs.12000 .

My name is M. Ayya Durai, Address : 212 - A, Sector - 3, Ukkunagaram, Visakhapatnam - 530 032, AP. Mobile :[protected].

Yes this is a company that deserves to be a taught a lesson by the market and by the consumer courts. I have the same issues with my fridge, and like you, have made hundreds of calls. Finally, after many threats and pleas to them, they took the fridge away, and came back saying they couldnt do anything about it!

recently we have got problems with our refrigerator(after four years of purchase)when it stopped cooling and we called the local number.An engineer came and gave an estimate of some amount and advised to change the stabiliser.
2.he took the full amount by cheque and said it will take two days.
3. we patiently waited for the above mentioned period, but when it did not come, we called and recalled the number.after many attempts, we were told IT WILL BE DELIVERED THE NEXT DAY.The next day we were told that that the loading rikshaw got stuck up in traffic and it will be delivered tha next day!
4.the next day it did not arrive at the stipulated time and we were told that it is dispatched from the company and will be reaching shortly.we waited till evening when it finally arrived but without the stabiliser for which we paid in advance.the rickshaw wala doesnt know anything and when we enquired it with the company, nobody gave any answer as to when it will be installed!
5.now the question is WHY WE AS CONSUMER CANT DO ANYTHING TO TEACH THEM A LESSON.??WHAT WE CAN DO??

FOLLOWING IS THE TEXT OF THE COMPLAINT FORWARDED BY ME TO WHIRLPOOL

Dear Sir/Madam,

I have purchased a Whirpool refrigerator from Snehanjali with the following details:

Model No: 32 DLX. Professional Steel 310 Litres.

Invoice No: E530145 dtd 30.08.2008

Dealer : Snehanjali Electronics Pvt Ltd.
Snehanjali Point, Navapur Road, Boisar (West),
Dist. Thane - 401501

For the past almost one year I have suffered enormously due to the
bad quanlity of the refigerator delivered to me.

Following are the complaint numbers made by me whish I have had to follow up
day and night to get resolved:

1. MB[protected] DTD 18.4.2008
2. MB[protected] DTD 25.5.2008
3. MB[protected] DTD 9.6.2008
4. MB[protected] DTD 13.6.2008
5. MB[protected] DTD 6.8.2009

For a company of your reputation it is a shame that you have still not replaced the
refrigerator when almost all the parts of the refrigerator have been replaced
including the compressor.

Now there is a problem with the door.

The service engineers who come to attend do not have the basic courtesy to talk
to senior citizens and are really rude. They do not understand that they will also
be old one day. The service engineer on the last ocassion has informed that the
whole door will have to be replaced.

In this age when the companys are doing so much to make their reputation your
company does not seem to be worried about reputation or do you think that the
consumer is fool and will sit at home doing nothing.

It is my last request to you to give me a replacement or I am left with no other
option but to file a complaint agaisnt your company in the Consumer Court.

Hope to have your response.

dear sir
I want to complaint of refrigerator of whirlpool .i have changed gas kit before three months from company. now again its not working . company people are saying there is problem in compressur but they are not repairing it. refrigerator is in warranty.

A-154 STREET NO. 8, MEET NAGAR DELHI
MB. NO. [protected]

Iam Amit Bhandari from Bangalore. I bought a double door refrigerator bearing serial no. INA[protected]. On 11th of october I booked a complaint regarding no cooling and foul smell inside the fridge. the complaint number is 05675. a person came the next day and said the compressor got choked up and needs to be refilled. I asked him to refill and he said that an engineer will come and do the job. That was the day and today is the day, till now no one has turned up and nobody in your service deptt cares to attend my problem. Your customer care gave numbers of Muniraj ([protected]), prasad ([protected]), Anil ([protected]), Peter ([protected]) pertaining to my area. I called everyone but to no avail. They said Mr. Shankar has been alloted to service the fridge and he will call me, but he didnt. Mr. Anil is so busy that he has no time to answer my call. I called all the above persons several times and now i feel that i was a fool to believe your customer care promises that my problem will be resolved soon. My fridge is under repair since one week and nobody in your service deptt really cares to tell what and where exactly the problem is. Now the latest is they are telling that the compressor itself needs to be changed and the compressor is out of stock. Please let me know what your service deptt are capable of. If your so called service engineers cannot attend to my problem PLEASE let me know. So I that i can arrange to repair it from other source. PLEASE DONT KEEP ME IN DARK by making fake promises and dont give irresponsible answers. Please let me know that can your service people attend to my problem or not.

This is the first time i called up your customer care and all what i can say is IAM NOT SATISFIED WITH YOUR SERVICE.

freezer and senser not working properly.i sent emai dt.04/11/2009 but reply not sent to me. icomplained on 28/10/2009.my coplain no as mb [protected].
kindly do action as early as possible.

I purchased a Whirlpool double door refrigerator 3 yrs back, and it has given us constant trouble. The compressor has been changes twice, and several complaints have been made for poor cooling. This year we paid for an annual maintenance contract, after which, twice there was cooling problem and the gas was changes by company enginner. Even after that the problem was not rectified, and on the engineers insistence the machine was taken away on 24th July to the workshop for repair. Since then we have followed up everyday, and been misguided. The customer service number provided is totally useless, as people handling calls have no clue what they are talking about. We were told repeatedly that the fridge will be delivered the next day, and it never got delivered. We even received a call from the service center saying
the fridge willbe delivered on that day, which never happened. Whenever we called we were put on hold and no response would be given. Our request to talk to someone senior was never responded to. I was tld that I would be rceiving a call back from the service station, which also never happened. I even mailed about this to [protected]@whirlpoolindia.com, but again it seems like this company is least bothered about the consumers.I am now planning to take legal action, as the mental harrasement caused in addition to the inconvenience of not having a refrigerator at home is just too much.Would request any one reading this to stay away from whirlpool due to the worst kind of after sales service.

Respected Sir
I am M. JOHN DAVID I am bought a refrigerator from Moorthi Radio House atThanjore 23/12/2000 serial No INC[protected]
Last two months the refrigeratar was not working for repair condition . I am complaint for the whirlpool service center[protected] at Thanjavur. After one weak 3/08/2010 Two unknown persons come to my house They says from Whirlpool service center.
They ready to refrigerator for working condition and claimed for Rs 5700.
Then After 15 days refrigerator was not working .Again I complaint for service center .But they are not responsible for my complaint
Yours faithfully ,
M.JOHN DAVID,
4/5 V.P KOVILL STREET ,
MOBIL NO:[protected] THIRUPPONTHURUTHI(P.O) THANJORE

I bought a fridge Whirlpool ref-220 lt Model 230 Fusion Premium Titanium from Kamaliya Electronics a Authorised dealer of Whirlpool India, In Alambagh, Lucknow on 07/03/2010.It stop cooling with in 6 month.I filed a complaint on 15/10/2010.After filing complain a service man came and befooled my mother and taken away the satisfaction code without rectifying the problem of my fridge.After that we filed complain again on 22/10/2010 with complain no.LK[protected] which is alloted to some Mr. Shiv Charan, but no body came yet to check the fridge, I m annoyed from the pathetic after sale services of My Dealer M/s Kamaliya Elecronics and Whirlpool Both.

hi . i have made a complaint on 18-10-10 for the replacement of my freezer door of my refrigerator and my fridge is under warranty till 22-11-10 a technician came and took photo of the fridge , promised replacement and left. since then have been waiting and making calls to cust care . but no one has been able to provide any info on it. customer care representatives are just of no use , the only word that they know is "sorry" that too in some super pathetic accent . my complaint no.10009. on 12-11-10 a technician came and wanted me to shell out Rs.5000 for a totally different problem which was no way related to the freezer door and hen i declined he said that a service man will come with in 4pm the same day and replace just the door i agreed and he left but as usual no man showed up and today again i called in cust care and some so called supervisor named "Pramod" id.6666. in his pathetic accent told me to make a complaint on some [protected]@whirlpool.com and for my surprise it does not exists at all . the only thing he knew was to any how convince me to wait and also wanted me to go to consumer court to and launch a complaint . Its so frustrating to go through so much of trouble just for a freezer door and customer care of whirlpool is hopeless.

I have a Whirlpool 250 Liter Refrigerator bought from SOUND OF Music,Kolkata ABOUT one and half years back. Recently there was water leakage in the whole Refrigerator. Have contacted Local Service center and lodged complain (Complain No-2860) and Service Engineer (Mr.Amit Ghosh) came and diagnosed the case and told me to replace two parts @ cost of Rs.1730/. I have given money for repalcement. But no change came to our life. Same problem, same issue. When I tried to contact, all people are by passing the case and already 15 days gone, there is no solution. Every Engineer delegating the case. We consumer is suffering.

The customer complaint center is a bunch if rookie jokers by itself as they keep referring the same service engineer. When asked for escalation of complaint, they lied about and escalated to the same SERVICE Engineer!!!! What a joke.

Probably I have done blunder!

we bought a whirlpool refrigerator but that was our huge mistake..... since we purchased this refrigerator it is out of order 18 times and till date we r suffering from the " illness of whirlpool " problem. so i m advice all o[censored] never purchase this substandard company's products. whirlpool India cheated with us and sold us a defected refrigerator. so that this refrigerator is out of order again and again. Engineer comes from company. check the refrigerator and do something in same defected thing but no result. it is out of order till date 29th dec 2011.

Sunil Sachdeva ([protected])
[protected].

I AM MANISH GOYAL. I PURCHASED WHIRLPOOL REFRIGERATOR MODEL NO - FF45B ,SERIAL NO - NAO74000158 ON 3/3/2008 FROM WHIRLPOOL DEALER SITUATED IN KHANNA .

FROM THE DAY OF PURCHASE THERE HAS BEEN PROBLEM WITH IT AS FOLLOW:-

1. A CRACK IN INNER RUBBER DOOR .
2. VERY LESS COOLING.

THESE PROBLEMS WERE OCCURING SINCE I BOUGHT IT.

BUT WHEN I COMPLAINT A FILE WITH DEALER . HE NEVER CONSIDERED THIS PROBLEM SERIOUSLY AS SUCH WARRNTY PERIOD COLLAPESED. CUSTOMER CARE OF WHIRLPOOL IS ALSO NOT TAKING ANY ACTION FOR ITS REPLACEMENT/REPAIR DESPITE OF SEVERAL CALLS .


SO PLEASE TAKE NECCESSRY STEPS TO SOVE MY PROBLEM AS SOON AS POSSIBLE . ITS MY HEARTEOUS REQUEST THAT MY REFRIGERATOR UNIT SHOULD BE REPLACED OR COMPENSATED.

HOPE FOR YOUR BEST SERVICE.

THANK YOU.

I had also faced certain problems with my whirlpool fridge, I sent them an email at [protected]@whirlpool.com listing the issues I was facing and they promptly responded to me and solved my problems. I suggest you do the same!

Please call us on our CRM number 60008558 or [protected] or send us a mail at [protected]@gmail.com listing your complaint, contact details or complaint number. We will get in touch with you as soon as possible.