Whirlpool / Refrigerator — compressor not work proper and no cooling at all

27 Reviews
Bhopal, Madhya Pradesh, India
we bought a whirlpool refrigerator from lotus electronics bhopal date of 25/03 /2010. it was our very big mistake to buy this company product. from the begining the refrigerator was not working properly. we compained to whirlpool so many times. company engineer comes but refrigerator is still unsatisfactory. and not working properly. you may check the records of our complaints.we spend a lot of time and money. you are requested to do the needful please help and suggest.
regards- lokendra shrivastava bhopal
Complaint comments  26 Comments     Updated: Share0Tweet0


Whirlpool — No cooling

My complaint No.16884 dted.25.11.10 time 2.00pm ,( Registered to Whrilpoll company.)
my cell.no.[protected]
my refregrator no cooling pl attend immediatly.
my address : M.Saibaba, Flat.no.201,Kamalaresidency, P.J.R.Enclave.Chandanagar,
E-mail ID: [protected]@gmail.com
Very Poor Service & No support from Regional service Team. The service provider at Chennai are not able to identify or rectify the problems.

Whirlpool — Cooling is not properly done

I have a wirlphool refrigator(model no: 6469) under AMC with the company.The cooling is not properly done.So I compalint to the customer care on 2nd March,11 but still they did not responding so again today I complaint and they gave me the complaint no : KL[protected].

request you to pl. look into the matter as an urgent basis.

Name : Manoj Banerjee
Address : 15/1,Siddheswari Tala lane,Howrah-711 101
Telephone no:[protected]

Whirlpool — Cooling is not proper

Dear Sir,
I am using Whirlpool refrigerator and cooling is not proper......
so request you please resolve this on priority....

Best Regards,
Sanjeev Gupta

Whirlpool / Refrigerator — non adherence of service

I had purchased a Whripool Refrigerator on April 24th,2007 , A month later a tecnicial from the company visited me explain the benefit of extra paid warranty & service for 4 years after normal warranty expried. on his word I paid him money againt Bill No. 3473 dt. 28/06/2007 Rs. 2350/-. Subsequently I received a letter from the company - Service Contract No. HG07015941, Plan Code 1023213, start dt. April 23,2008 expires on April 22,2012. The letter also mention the 4 nos. visit date. in month of June,2010 when I contacted them regards to non adherence of their service I received a very rude answer from their SatishAppayya Desmane who was calling him as area head, that we have stop OR whether we have cancel the plan of extra paid warranty & service. even i had mailed whirpool comsumer cell ([protected]@whirpool.com) on 22/04/2010 butt till date their is no word from their end.Request you to look into my matter & help me to recover my money with Interest.

Whirlpool Refrigerator — No cooling

I purchased a whirpool fridge on 3.4.2007 - 450EL-Inox for Rs. 36900/- from Vijay sales. For the last one year I am facing lot of problem as it is not cooling & stuff kept in it gets rotten. I have been complaining regularly. Since then and have been paying for visiting charges, parts(kapillary, drain tray, gas refilling) which amounts to nearly Rs. 3500 but all in vain as the fridge was still not giving satisfactory cooling. In Nov. '11 again I lodged a complaint & after lots of pursuation with Co. their sevice engineer visited. He told me that the compressor of the fridge was not working properly. It was changed (perhaps by a refilled compressor & not a new one) by the Co. as it was under 5 yrs. warranty. It worked for about a month that too with lot of noise all the time. Again it is not cooling & complaint was lodged. Service Engineer who visited on Sunday (25th March '12) told that its gas has choked & that it would be set right on Monday. But till writing of this complaint no one has come to set right the fridge despite my repeated requests to their main call Centre & their authorised service partner(Mr. Viraj at Sanpada, Navi Mumbai) At various times for lodging complaint one has to wait for nearly 5-10 minutes hearing their adds & even leaving a message for contacting, they don't bother. This is a serious matter which may be looked into. It may also be looked into that since the compressor was not working properly, why parts were changed & I was charged for them. Even after changing parts the fridge was not not functioning properly & stuff(veg/non-veg) kept in it was turning stale & rotten. My complaints with your call Centre/service centre at Mulund at regular intervals would gauge my problem. Perhaps service engineers who visit are not experienced or qualified enough to find the exact fault & change parts for which poor customer who don't have technical know how suffer both financially & eratic functioning of the fridge. It is my sincere request that this may be attended urgently.

ML Panjwani
Sai Kutir, RH-87, Sec. 4, Koperkhairane,
Navi Mumbai - Tel. No.[protected] / Mobile [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
    Whirlpool / Refrigerator - compressor not work proper and no cooling at all