[Resolved]  Whirlpool Refrigerator — No service(even paid) from company for the repair of product

Address:

Dr K.D.Singla,mangla Street,ward no.4 ,Near rame wala hospital ,maur mandi.district bathinda., Bathinda, Punjab

Subject: Re: regarding complaint of malfunctioning of whirlpool refrigerator 350 litre

respected sir,

>i hv purchased a whirlpool 350 litre refrigerator model no. JG2464928 vide bill no. 895 dated[protected] by name of smt raj singla from shiva enterprises maur mandi disr bathinda punjab. our refrigerator is not freezing ice and is making alarm noises since 6 months. Local whirlpool service centre Maur Mandi had tried to repair it by replacing module , sensors etc but failed to identify the problem..They just told me to go to district service centre as they are unable to rectify the problem.
Then I had gone to district service centre of whirlpool Bathinda but they had also made fake commitments to solve the problem but nothing has been done.

Then I had complained at customer care no. [protected] on 27 june 2013 vide complaint no. CH [protected] and i was assured for the solution of my problm.but no engineer visited or called me for the complaint .then i again called cust care for the same . they told me that they will send urgent reminder to the engineer and he will visit within 24 hours . but nobody visited,then again i called cust care next day , they have registered new complaint vide ch [protected] dated[protected].

No Engineer visited till date and finaly on dated 13-07-13 an incompetent mechanic visited at my premises to check the product but he could not diagnosed the problem and hence declared that the refrigerator is not repairable.I could not understand what does it mean that the product is not repairble? If somebody purchase a product of a company and after few days the same problem occurs in the product and company's response is that the product is not repairable then think what the customer will feel.

There is no mechanical damage to the product then how can the company personnel declare it as irrepairable. If the company can not give services then why company is making fool of people. Then the company should sell their product with condition apply that the product is not repairable. So that people should turn to some better companies .

. I cannot throw my refrigerator worth Rs 25000/- as scrap.

When company Engineers can manufacture the product then they can also repair it if they are willing to do it positively. Kindly do the needful.

Dr K.D.Singla
ward no.4,Near ramewala hospital, maur mandi Dist. Bathinda. m - [protected]