[Resolved] Whirlpool Refrigerator — NOT COOLING-MANUFACTURING DEFECT | |||
To the managing Director Whirlpool Dear sir, we have purchase new WHIRLPOOL 200l (brand name Fusion, model no. 11822)refregerator from GV AUDIOVISIONN PRIVATE LIMITED,ERODE on dated 09.06.2010.since that we have many problems with the cooling and ice forming. For the fist week of purchase itself it’s over cooled and I compliant to shop about by problem and service person checked the refrigerator, its normal no Problem because of the climate, it’s over cooled, leve it as itself .it will be normal. Then sixth month another problem is started, now it not getting cooled. I compliant to the shop, service person Mr. Arul Prakasam attends the compliant and he told there some block in the freezer and they changed the freezer and cleaned the tubes and then filled the gas. Then ninenth months I got the same problem and I complained and they correct the problem with the same method.. now its 1 yr two months the same problem is continuing ,for every 3 month I am facing the same problem,I have complaint to the costemer care but still now nobody attend my compliant. And I know very well,the problem cannot be retified permantely,they have tried for two times,its failed.eventhough It is corrected ,it will work only for next three months. I already ask for the replacement,but they told we will correct the problem,and we r sure,the problem will not occurs in future days,if it occurred,then we will replace the fridge.but now nothing happened,nobody attending my compliant. Basically they all know very well this is defective piece and sold this out to customer anyhow, which they did and now they are trying to mesmerize me . You are requestd to look into it and take needful action in the intrest of cutomers satisfaction and your goodwill, otherwise i will be complled to take shellter of court for deciving & befooling me and early reply is awaited. with thanks, Menaka Jayamurugan, mobile : [protected]. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Whirlpool — Whirlpool refrigerator 200L replaced and repair
I purchased whirlpool refrigerator from saravana stores in Chennai on[protected]. Next day engineer came for demo on refrigerator, he noticed there is a problem in door and not able to close. He told us refrigerator will be replaced within a week if not call to[protected]. I wait for one week for replacement but nothing happened. So I call to[protected] for my refrigerator replacement. They told me fridge will replace within a week. I waited for nearly 2 weeks but no use they didn't change there word "refrigerator will replaced with in a week". So I called to[protected] number of times. No response from customer care. I called them nearly 1000 times. At last they took 3 months to replace.And replaced one is not which I purchased model. I received replaced refrigerator on 19th august 2008. Within a 10 days refrigerator was not working. Again I called to the customer care number. And register complaint on 29th august 2008. Engineer visit my residence on 30th august 2008 and notice problem in mircoprosseror. He told to me "it was in warranty period we will replace the part". This time also they didn't change there word "part will be replaced within a week". Till now my refrigerator was not in working condition.
So I need compensation from whirlpool due to poor service they are providing to me in last 4 months.