Whirlpool Sixth Sense Refrigerator — Faulty Refrigerator

Address:

Bhagalpur, Bihar

I have purchased a Whirlpool Six Sense Refrigerator on 17.04.2009 from Kalinga Sales, Bhagalpur(Bihar).

Just after few days (20 days) refrigerator stopped cooling. After many days the local repair center had taken refrigerator for repair and almost after 15 days they had returned it on May'09, the repair number was 737 CN dated 22.05.2009. Again after 10 months in the month of March'10 the refrigerator stopped cooling. I had made complaint on 15.03.10 to the Patna(Bihar) office and they had allotted me one complaint no. PTO[protected]. But nobody has taken any care of this complaint. Again I talked to Patna office 26.03.2010, simply they had allotted another complaint no. PTO[protected]. After hectic effort the local center have taken the refrigerator on 27.03.2010 for repair. Till today they have not returned the refrigerator.

I have been having regular followups through email and telephone with the Patna Center and even with Gurgaon Corporate Office. I have the details of all the mail and telephone with me and I'll make it available anytime. It's been almost 2 and a half years and there is no response from the Whirlpool side and the fridge is still with them.

I'm utter frustrated and have passed three summers with all the mental harassment of having purchased it for 17000 Rupees which is a big amount for me.

Someone please help!!

Dr. Rajeshwar Prasad
Prof. in Bhagalpur College of Engg.
Bhagalpur.