[Resolved]  Whirlpool Washing Machine — Poor quality product!

my complain towards washing machine is on 3rd june, only one time engineer came and he say machine will be totally replaced, because machine was burnt very badly. so i again requst that you replace my machine .and respond me quickly.

Dear Sir,
My Whirlpool washing machine is not working from today. Please inform me the Telephone number of your service Engineer to rectify the fault. My address is-
Flat No- 2B-1
LIC Colony, Maitrivihar
Chandrashekharpur, Bhubaneswar
PIN-751023
ORISSA, INDIA.

Whirlpool Washing Machine — Poor response from service centre

Hi... I own a Whirlpool W/M, fully automatic, under AMC with Whirlpool .
The machine is out of order for the past week, complaint was lodged with the company (complaint no MB[protected]) inspite of regular followup with the company on[protected] nobody has attended to the complaint.
Every time we call up we are assured that they are sending someone shortly / urgently, but till date these promises are not being followed up with action by the company.

Whirlpool Washing Machine — For installation washing machine

I have purchased washine machine model no. 9652/65H but i could not installed. and customer care not giving any responce so please short out my problem.

Whirlpool Washing Machine — faulty washing machine sensation elite FL

i bought whirlpool sensation elite FL machine on 17-08-07, it started giving DE drain problem after one year, i lodged a complaint on[protected]complaint no JP[protected])and after around 4-5 days service person came and spent just five minutes on machine and could not make out and said to call him when problem reoccur. next day only, i called him on reocuurence of problem, he was in my area still didn't turn up till date. and the company never took pain to know if the problem resolved. after that my son diagnosed with cancer on 12-10-08 and i was busy with him and could not afford to think about that damm machine. After that again i lodged the complaint on 10-08-09,(complain no JP[protected]), service person came and said UCB is faulty and changed it after about 20-22 days that too after reminding again on 29-08-09 complain no JP[protected]) , the day he changed the UCB another service man was accompanying him and said DRAIN PUMP is faulty he also said these types of problem are there in machines from the starting.and changed it on 07-09-09 but when i used machine on 12-09-09, problem is still there. he also sold us AMC. I again lodged a complaint (JP[protected]) on 12-09-09 and it is yet to be answered. i was given assurance of visit by senior engineer positively by Monday 14-09-09 but till date no one turned up. i agin lodged a complaint on but no one turned yet. i think whirlpool's mechanics are not trained ones. they just delay solving the problem to kill time so that warranty period should over.they just sell a few things to customers rather than solving the problems. my machine is giving this problem from AUG2008 and it was well within warranty and now i want a new machine and no less.

Whirlpool Washing Machine — very-2 poor service

Before app.2 months I booked a complaint of washing machine complaint no. GB [protected]. After 1 month Firozabad service centre pick my washing machine for repairing. But till today I dont recieve my washing machine.

Very-2 poor service centeres

Whirlpool Washing Machine — Cheated in sales

I have purchased a washing machine model no WHITEMAGIC PRO. XL 800 S. from CII Exebition , Chandigarh on 11/10/09. In Whirlpool Company stall your salesman told me I will get 1. Scratch card 2. Professional Bag Kit 3. Surf Exite Six kg free. After that he booked my order R.NO 11423 and he told me pick my order from ARVINDER ELECTRONICS PVT LTD. SECTOR 22 B CHANDIGARH
When I have made full payment to dealer Invoice number HO/002800 date 11/10/09 and give him Order receipt and he talked to salesman in CII and insure me that he will deliver my free gifts with washing machine. But they only send machine. I talked them on phone they don’t have in stock yet. And they didn’t insure me when I will get it. I feel cheated by Whirlpool company.

i have purchased a washing machine in 2008 and the machine has 2 year warranty, i have a problem in the machine..i have registered the complaint to the company..but company is not sending anyone to rectify the problem..i request you too take very stern action against the company... reply plz

tirath kumar mishra
555, mandla road bilhari jabalpur
mobile:- [protected]

महोदय जी,

आपसे निवेदन है की मेरी वाशिंग मशीन मॉडल नंबर 9111 है और जिसका सीरियल नंबर INB[protected] है जो की मैंने[protected] को केडिया फर्निचर जबलपुर से ली थी, जिसकी वारंटी दो साल है, उक्त मशीन के ख़राब होने पर मैंने पिछले २ हप्ते से लगातार सर्विस सेंटर के लोगो को सूचित किया और कम्प्लेन दर्ज कराई है, लेकिन हर बार फ़ोन करने पर या वहां दुबारा जाने पर २४ घंटे के अन्दर समस्या का समाधान करने की बात करके टाल दिया जाता है, और आज तक मेरी मशीन को देखने तक कोई नहीं आया, अतः निवेदन है की आप कृपया मेरी समस्या का समाधान करने का कष्ट करेंगे, मैंने ऑनलाइन सुचना इसलिए दी ताकि समय पर काम आये

धन्यवाद

प्रार्थी :- तीरथ मिश्रा
मंडला रोड बिलहरी जबलपुर

Whirpool Washing Machine. — No service

i have bought a fully automatic washing machine of whirpool this june and from the day 1 it has some or the other problem when the machine was shipped to us it was not having the base cover for which we have made number of complaint but not yet received other thing is now the agitator is rotating only one side and it has a vibration problem we launched a complaint with the service team on 15 october and the technician came to our place on 18, he said that there is a PCB problem which is to be replaced and it will be done tomorrow ie 19 but no one came than we shouted on the customer care team and than on 20 another tech came and he also says the same thing ie it is having a PCB problem and it will be change tomorrow ie 21 this time i took it in writing with the tech that it will be done on 21 which he agreed i also have the photocopy of the written agreement. but the day has finished and no one came at our place.

really pathetic service whirlpool shame on you the entire team,

dated 22112009
TO,
THE GENERAL MANAGER
WHIRLPOOLINDIA ELEC.
SUB-COMPLAINT
DEAR SIR,
I BOUGHT A WASHING MACHINE FROM SACHDEVA ELECTRO SALES, 23-24 MISSION MARKET, COURT ROAD, SAHARANPUR-247001,[protected].
PURCHASING DATE 10/10/2008, MODEL NO.7100, WHIRLPOOL 7 KG S-70 W M
I M FACING A PROBLEM I AM NOT ABLE TO WASH A CLOTHS. PROBLEM IS KIND OF RELATED FROM WASHING, AND SOME TIME THE SPIN IS ALSO MAKE A NOISE.PLEASE SEND A SERVICE MAN TO MY HOME.


CONTACT ME AT,
RAIWALA CHOWK,
KAMBOH KATHERA, H.NO.8403,
SAHARANPUR [U.P.], 247001.
MO.NO -[protected]

So is the case with Chennai service centre - Sri Maruti Engineering
complaint number 32702 is pending; Despite frequent follow up no one turn their ears; Sterio type answer' parts not available' are given. First and foremost no phone call on whther a person is coming or not. Call centre service is very very poor. This is gauged based on service centre response. Service centre are virtually un friendly towards customer. Company can think of disqualifying the centre.

Dear sir,

I have purchased washing machine but I could not installed or Demo and customer care not giving respose .

I have lodged a complaint on 03.03.2010 vide complaint number 5564
for the complaint connected with my washing machine purchased during 03.03.2010 still i have not open the Box seal also.

To my great surprise they have not shown the courtsey of calling me back .

I retunred back my machine, still I have not open box seal .

I regret for having purchased the whirlpool washing machine as I was using IFB washing machine for 10 years without any problem.I planning to Change the brand whirlpool after that i feel this poor service .

If possible, kindly give a reply.

Yours faithfully,

Hasan Basha
Cell.No. [protected]

Whirlpool Washing Machine — Negligence and improper service

Hello,

We had purchased Whirlpool Washing machine Front loading (Sensation Elite) 6.5 KG in March/April 2007 in Chennai. Last month (Feb 2010), the machine stopped working. The machine was showing DLE. The user manual said that I should be contacting the Service Center and I did the same. The person inspected said that panels have to be replaced and gave a frightening quote of Rs. 6,000/-. We were not convinced that boards could be damaged as we have Tripper installed in our house. The second person also confirmed the same and we had to go for the replacement. After replacement is done, we requested him that he waits till one load of clothes is washed to ensure that the problem is fixed. He did the same and during the spin cycle, the machine produced unusually big nose. The engineer informed us that it would take up to 10-15 days to set and he left. The above were witnessed by my family members and when I switched it on the next day, it was totally unacceptable to me. I again insisted the service center to send their service persons. They again sent them in a few days and the service person informed after inspecting that the Drum has issues and might require replacement. He further said that he would contact the service center and inform us. This came as a surprise to me. Even after a weeks time, we did not hear anything from them, in spite of our repeated phone calls. Every time I called them up, they said that a senior person would be contacting us the same day and nothing happened so far. I am feeling humiliated about this kind of negligence and reluctance.

The following questions remain unanswered.
1. How is it possible for all the items to be damaged at the same time?
2. Why did the service engineer say that it would take 10-15 days to set and then the sound will be reduced?
3. Why spare parts cost is so heavy (if not equal to the cost of washing machine)
4. Why are the service centers reluctant to answer our questions?
5. How does Whirlpool expect to survive in the market after having dissatisfied customers like this?

I am very much frustrated by the above happenings and the result is this complaint.

I have lost hope in Whirlpool Customer service in giving a resolution for this and I hope I will get a smooth resolution to this through this forum.

with regards.

service is not good, every year A.M.C charges are taking but no service is providing, dispite several complaint our problems are not sort out. kindly look into matters very keenly. ayaz mahmood

Whirlpool Fully Automatic 6.5 kg Sensation Deluxe Washing Machine — Machine not rectified for over 1 year

My washing machine is not working for last 1 year, Whirpool service team has been unable to solve the issue and do not revert even after repeated reminders. We are evaluating options available to us under the consumer rights and take action under its provisions.
On the other I request the Whirpool Service team to rectify our Machine at the earliest.
Nirupam Kumar.

Whirlpool — Whirlpool Washing machine

Dear Sir,

I Purches 1 Whirpool Washing Macthin i am Not Satishfide Your Service ???????

Vikas
[protected]

i registered a complaint in ur service centre through complaint no.DL[protected] dt 01/05/2010.
i got wirlphool washing machine in January 2010 from Burari, which had a problem, its drier was not spinning, and i registered a compliant at your service centre, your servicemen came to my house and told me that motor of the spin is damaged and motor is not available in our stock at this time.I shall repair your machine atleast next two or three days.
so plz tell me what to do now, if i cant get proper service, what the use to buy your product.
waiting for ur reply, how do they give service to customers .
contact me at
Jyoti Massey(m) [protected]
H. No.93
Gali No. 4
Chandan Vihar, Sant Nagar, Burari,
Delhi - 110084

i got wirlphool washing machine in January 2010 from Burari, which had a problem, its drier is not spinning properly, sometimes it make so noise and sometimes it does not spin. Plz send a serviceman to repair it as early as possible. This is third time when I faced the same problem.
waiting for ur reply, how do they give service to customers .
contact me at
Jyoti Massey(m) [protected]
H. No.93
Gali No. 4
Chandan Vihar, Sant Nagar, Burari,
Delhi - 110084