[Resolved]  Whirlpool Washing Machine — Poor Service

Complaint no 8859, dtd 21st feb, no responce as on date. As on date given 4-5 reminders on toll free no. but still no body has visited our house. The service engineer give a feed bk to the company that the house was locked. The same is not true as our mother( A house wife) always remain in the house.
From the day one ( oct 07) we are not satisfied with the working of the machine i.e the quality of washing is not good. The service enggr sold us a costly washing powder by saying that the it will solve our problem but it remain same. He promised a lot but none of them got filled up.
We request the company to take it bk and refund our money. I feel no body is thare to look for the complaint. This is the worst company I hd ever delt with. I feel I hv got cheated. I request others to not to purchased any product of the company.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet


Sub: Unsatisfactory service after availing service contract w.e.f. 10.06.2008 to 09.06.2010 (24 months) with M/S. Biplab Enterprises, Siliguri, West Bengal against Whirlpool Washing Machine Model No. 7234, Serial No. INB[protected]
I am the customer with your first product launch in Siliguri, West Benagl and still continuing.

My Product Details:
Description : F-65
Model No. : 7234
Serial No. : INB[protected]
Date of Purchase : 05.08.2004

Service Contract Agreement:
Mr. A. Biswas
M/S. Biplab Enterprise,
Siliguri, West Bengal,

Application No. HP01 248225 Dated 10.06.2008 (24 Months)
Inspected by: Samjit Mandol

The above machine purchased on 05.08.2004 and satisfied until I enter into this service contract greement w.e.f. 10.06.2008. It is found that the service people deliberately avoided to attend the complain lodge with them as a result the service contract agreement found useless. You are requested to let me know what steps should be taken either or from your end to get satisfactory service from your service people. It is not desirable to disturb you as the matter can be sorted out with your local authority however having no. other alternative I keep you inform about your poor service and my dissatisfaction.

M/S. M. & C. Iron Stores,
Sachitra Paul Sarani,
Haiderpara, Siliguri,
West Bengal
Mobile No.[protected]
i have brought a fully automatic wirlpool H56 washing machine in surat. every month i have to call the service engineer for some problem and i have to wait for weeks to solve my problems. presently my washing machine had a thermostat problem and they took it to the service center , even after 15-days of continious follow ups and requests i m not getting any response. my complain no. is AH-[protected] dated[protected]. what should i do now ? , please help me.
i purchase a whirlpool 123 650d sports from your dealer MANGLAM ,M.I. ROAD ,JAIPUR on 04nov,2010 under invoice no:2280 date 04.nov-2010,
After one year machine is giving us lot of trouble like it caught fire two times while working
till date and its important parts got damage,after complain they took 6days to repair the washing machine,i spend my hard earn money
to purchase this machine for my comfort,but we felt a lot o[censored]ncomfort
by useing this machine,delaer response is very very poor he refuse me
to give any kind of help by saying his work only to sale the washing
machine, he not sit for listion any complain you ask the company

i need my money back i donot like to keep such truble full machine,i am wooried due to this fault (fire) my other house hold can catch fire along with washing machine.

i hope for favourable response from your side



Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Whirlpool India
    Customer Care Service
    Customer satisfaction rating
    Whirlpool India Address
    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
    View Full Information