[Resolved] Whirlpool — Replacement | |||
From: CHIRANJIB SAHA Date: 11/18/2011 12:29:49 PM To: [protected]@whirlpool.com Subject: Unco-operation of your staffs Dear Sir, On the outset, I would like to inform you that I have purchased a Whirlpool Refrigator(283 D Protton DLX-Vintage Wine) on 31.10.2011 from Great Eastern vide Bill No.-KGFCH NO-1675: APP NO.-4321423. Due to some inconvenient situation from the Great Eastern side, I have received the same on 11.11.2011 evening. The next day, your engineer by the name Mr.Apurba Biswas ([protected]), visited our place for installation. It was in his august presence we have noticed that there is a large body dente on the left side of the refrigator. At once we informed Mr.Biswas and he assured us for a replacement of the same and the same has been intimated on the Service Request Form(SRN NO-007151).It is been also informed to your replacement cell. But to my surprise your replacement cell staff are not at all co-operative.I have informed Mr.Amit Ghosh-[protected](Replacement Cell) and wanted to know about the status of the same. But speaking for the first time, he has the audacity not to respond any more. I have been calling him on regular intervals but Mr,Amit is so incorrigible that he doesn't have the minimum decency to reply. I have also called Mr.Vicky-[protected] (Supervisor-Penguin Office),several times,and he is been telling me that Mr.Amit will call you,but till date he did not respond.Today he has given me another no that of Mr.Amit Das-[protected](Manager), but the result is same. Now my earnest request to you to please refund my money and take back your Refrigator, because I did not expected so much harassment from a renowned company like Whirlpool. The staffs do not have the minimum decency to reply to the customer or to deal with their problems, they are least bothered, and they are so unprofessional. ITS BEEN A HORRIBLE JOURNEY WITH WHIRLPOOL . THANKS & REGARDS, CHIRANJIB SAHA [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I become afraid for your Poor responses of Whirlpool India.
My Replacement are already cleared 52 days back but still i have not Received NEW REFRIGERATOR.
They told me I will delivered your Refrigerator within 21 Days but all these thing make a Customer Fool.
They adopt only one policy Sale not Service
My Replacement are already cleared 52 days back but still i have not Received NEW REFRIGERATOR.
They told me I will delivered your Refrigerator within 21 Days but all these thing make a Customer Fool.
They adopt only one policy Sale not Service
To,
The General manager
Whirlpool
I was a Proud owner of my Godrej refrigerator, 300 ltr. But I opted to
buy a new refrigerator by UNLUCKILY I selected Whirlpool Brand bcos of
reliable brand name.
I bought brand new whirlpool refrigerator (310 Ltr, single door) from
Music Centre, Shop No-57, Gurudwara Road, Kotla Mubarakpur, New
Delhi-03, Vide Bill No.: 27594 for 16,000 Rs & giving my old
refrigerator in exchange on[protected].
From the day one of delivery, I was unable to place the refrigerator
on stand bcos of fridge balance problem.Next day, i.e. on[protected] Mr
Mandeep from your Service centre came for Installation & demo & he
immediately told that the REFRIGERATOR HAS MANUFACTURING DEFECT, DENT
AT BACK SO THE COMPANY WILL CHANGE WITHIN NEXT 4 DAYS. But nothing
happenEd & again I had to call service centre to Lodge complaint on
7th, they told that the fridge would be changed asap & gave
REPLACEMENT NUMBER AS : 3643.
& After that I called numerous times to get ONLY new complaints
numbers viz, DL[protected], DL[protected], DL[protected] etc.
If now I call service centre they tell me to call to BRANCH MANAGER AT
[protected] & talk to Mr Manoj but NONE picks up the phone there.
YOUR PRODUCT & YOUR SERVICE ARE HIGHLY UNSATIFACTORY & below par. I
HAVE NEGATIVE FEEDBACK FOR YOUR COMPANY.
I am continuously calling to whirlpool call center but of no avail.
I would not be satisfied until and unless you give me immediate
replacement and if this not done within a week I will copy and file my
grievances to CONSUMER COURT as well as telecast this to CNBC Awaaz
channel but i wont let you escape up to my last RIGHTS.
Also I will sent the matter to all the Grievance cell of newspapers &
your competitors. It will definately give your image a setback.
I had a very good opinio abt your company but after this incident my
faith in your Brand has SHATTERED.
Kindly give me promt & imediate solution.
with thanks,
Mr Vohra
L-24, SOUTH EXTENSION, PART-2
NEW DELHI-110049
MOB: [protected]
The General manager
Whirlpool
I was a Proud owner of my Godrej refrigerator, 300 ltr. But I opted to
buy a new refrigerator by UNLUCKILY I selected Whirlpool Brand bcos of
reliable brand name.
I bought brand new whirlpool refrigerator (310 Ltr, single door) from
Music Centre, Shop No-57, Gurudwara Road, Kotla Mubarakpur, New
Delhi-03, Vide Bill No.: 27594 for 16,000 Rs & giving my old
refrigerator in exchange on[protected].
From the day one of delivery, I was unable to place the refrigerator
on stand bcos of fridge balance problem.Next day, i.e. on[protected] Mr
Mandeep from your Service centre came for Installation & demo & he
immediately told that the REFRIGERATOR HAS MANUFACTURING DEFECT, DENT
AT BACK SO THE COMPANY WILL CHANGE WITHIN NEXT 4 DAYS. But nothing
happenEd & again I had to call service centre to Lodge complaint on
7th, they told that the fridge would be changed asap & gave
REPLACEMENT NUMBER AS : 3643.
& After that I called numerous times to get ONLY new complaints
numbers viz, DL[protected], DL[protected], DL[protected] etc.
If now I call service centre they tell me to call to BRANCH MANAGER AT
[protected] & talk to Mr Manoj but NONE picks up the phone there.
YOUR PRODUCT & YOUR SERVICE ARE HIGHLY UNSATIFACTORY & below par. I
HAVE NEGATIVE FEEDBACK FOR YOUR COMPANY.
I am continuously calling to whirlpool call center but of no avail.
I would not be satisfied until and unless you give me immediate
replacement and if this not done within a week I will copy and file my
grievances to CONSUMER COURT as well as telecast this to CNBC Awaaz
channel but i wont let you escape up to my last RIGHTS.
Also I will sent the matter to all the Grievance cell of newspapers &
your competitors. It will definately give your image a setback.
I had a very good opinio abt your company but after this incident my
faith in your Brand has SHATTERED.
Kindly give me promt & imediate solution.
with thanks,
Mr Vohra
L-24, SOUTH EXTENSION, PART-2
NEW DELHI-110049
MOB: [protected]
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I have purchased a Washing Machine at Vasanth&co, velachery on 30th October 2010. The product was delivered only after 2 days. However on opening the cover by the Whirlpool customer service person itself, we saw that the outer cover of the machine is fully damaged. Hence we have asked for a replacement of the machine.
Also we will be available at home only before 8 in the morning and after 7.30 in the evening. This was informed to the customer service person. So i requested him to replace the machine at our available time.
I am getting the call daily from Whirlpool but yet to get the washing machine. They are saying that they will bring it today or tomorrow. It has been nearly 10 days since this was placed. A driver from whirlpool godown called today(11th Oct 2010) and told that he will bring the machine by tomorrow. I asked him where should i contact to make it today. For that he is shouting why the hell are you complaining here and there when i say that i will bring it tomorrow.
This is the condition of the customer's who spend money on products like this. We are keeping all the washable dresses awaiting for the machine. I am getting really tensed and my pressure shoot up when i spoke to these guys.
Please guide me to take necessary action against this.