[Resolved] Woodland Shoes, Chappal — Damaged base and leather, discoloration
I have purchased one woodland footwear (article no: GP 0049105 Khaki, DM Nubuk 41, Bar code no.[protected] from Aero Club, 15/7, J. L. Nehru Rd., Grand Hotel, Kolkata (Bill no. 1647) on 03/6/2008 spending Rs. 1695/-. After using it for about 6-7 months (not regularly), I found that the base of the chappal/sandal has got completely damaged and stitch of the base leather had also came out. As you understand that due to damage in base in the soul it become unworthy of a comfortable walk. Since, there was no woodland store in the district I work (Varanasi 221005), I went to the shop from where I purchased only during this summer vacation (which is 750km away from my working place, Varanasi) which happens to be on just one year from the date of purchase. The shop owner had simply said that since it is 1yr, they don’t have any responsibility. It hurts. I thought that they should feel shame seeing the condition of the chappal which is sold at Rs. 1695/- and not even used for 6 months. Every time, Woodland, puts advertisement, they insist that these expensive chappals or shoes are all weather-resistant. Are those words just for catching customers?! The company like Woodland is expected to take all the responsibility for this kind of defects if it rare. By profession I am a Central University lecturer. Hence, it is not that I am using that at its tolerance limit. Further, during the winter session (3months), I have not even used it. Then, why should it happen? Frankly speaking, I am not ready accept the idea that Woodland does not have responsibility after 90days or so. It is expensive in its category and you should be responsible for its quality. If, you don’t, everybody should know that you are just selling cheap product in high price. I have sent mails but yet to get reply. Let us make more awareness among the customer. This myth that woodland shoes and chappals are all weather resistant must be eliminated.
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Aug 14, 2020Complaint marked as Resolved