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[Resolved]  Worst Sun Direct DTH — WORST ABSURD SERVICE

My name is sampath. iam from andhra pradesh.my smart card number is[protected] actually, my sun dth having some problem, problem is [E48 no signal] five days back i gave this complaint, till no bad response ...No one has come, that's why, I told everybody don, t buy sun dth will you please...!!!
worst absurd service...i have ever
Complaint marked as Resolved Aug 14, 2020
Complaint comments  13 CommentsShareTweet

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My name is sampath. iam from andhra pradesh.my smart card number is[protected] actually, my sun dth having some problem, problem is [E48 no signal] five days back i gave this complaint, till no bad response ...No one has come, that's why, I told everybody don, t buy sun dth will you please...!!!
worst absurd service...i have ever
I Bought a Sun DTH on 14th, Jan-09. Picture was displaying two days with E-48 No Signal Error. Error was coming seldom. After 10 days, errors is coming 10 times a minute. I reported to Ditributor, But there is no proper response from their side. Whenever I call them, they told me that they will send technican today, tomorrow, another day...if any body have idea to apply for Consumer court, please Reply me and guide me.
I also had the same problem of E48 no signal, i called customer support atleast 3 times & they directed me to useless dealers who are just sellers not service providers. I called dozen people but nobody responded till date (3.2.09). Finally, i myself found the issue & resolved it, the problem was due to dish alignment, the direction of the dish got changed. I restored the dish to the correct position by going through some sites which provide all the DTH satellite dish positioning. The SUN direct dish direction is Azimuth 133.8 degrees that is rotate the dish 133 degree clockwise from North & elevation is 68 degree. For further info, download Satellite Antenna Alignment software from Internet, it is free & look for Insat 4B for Sun direct.
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My name is kumaraswamy . i am from karnataka.my smart card number is R[protected] actually, my sun dth having some problem, problem is [E48 no signal] 8 days back i gave this complaint, till no bad response ...they mechanic was came he say dish box problem,
hey told me that they will send no stock today, tomorrow, another day...if any body have idea to apply for Consumer court, please Reply me and guide me., that's why, I told everybody don, t buy sun dth will you please...!!!
worst absurd service...i have ever
My name is laxman i am from andra pradesh . in my desh is moveing at the fource of air . on time onwords it shows on no signal on t.v.
i will complaont to sun direct distributor they will send private repair machanic . he change setting at one minute. they do charge 500/- Ruppees.Every time they
charge this type of amount.distributor told "we r not give service through sun direct we give only pravite service they charge lote of amount we r not responce .
so place cancle this type of distributor deararship.
Prof.S.V.Padmanabhan,
Lakireddy Bali Reddy College of Engineering,
Mylavaram,
Krishna Dist., A.P.

I am a subscriber for Sun Dish.I have paid [email protected]/-towards Sun dish connection to the local Dealer.The dish is always giving trouble.In spite of complaints, nobody turns up for service.Since past six months it is not at all functioning. Ian trying to revert back to the local Dish antenna fellow, so that I can least enjoy the T.V. I never expected that the service from Sun direct would be so poor.Please donot allow me to apprach consumer forum to solve my issue.Arrange to do the needful immediately.
I am a subscriber for sun direct. Honestly telling that I m not satisfied, signal and quality very poor (FM radio not working) services very bad, , one of the highest money maker but they cant give good signal with good quality forever, , for the past 5 months they are having big problem with satellite, they are not successful dish telecaster, , , , please, , , , , , , , , , don’t buy sun direct………… 80% of subscriber facing signal & quality problems, , , ,

Sun Direct DTH — Not giving service as per terms & Condition

Hi,
A lot of disturbance of signal coming since two weeks, at last CRC error ER 1 came Last week.
I called customer care many times, complaint about it. Eshawr a technician came to us, looked into issue and he declared that Kit<set up box> is dead and down/
It should be either replace or serviced according to him.

I called CC supports, they are not responding well. At last, they given distributor details.. for Balkam pet branch. that is [protected] , But it is not connecting :) . I even went to their personally twice but it was closed.


Please do needful to replace it within 2days<as i have 1 guaranty which is not yet completed>

Or
Please hand over me remaining Balance i..e 6 month remaining amount from 1 year renewal.
I dont want to continue my account with this kind service.

Thanks in Advance...
Regards,
Venu
[protected]
5-103/C, 202
SP Nagar, Bharat Nagar, Hyderabad
SMART card:[protected]R
Req#[protected]
complaint:[protected]
Worst ever customer care and service i have ever heard. They don't care about the customers once they sold their set top boxes.
My name is srinivasa . i am from karnataka.my smart card number is R[protected] actually, my sun dth having some problem, problem is [E48 no signal] 8 days back i gave this complaint, till no bad response ...they mechanic was not came
hey told me that they will send, tomorrow, another day...if any body have idea to apply for Consumer court, please Reply me and guide me., that's why, I told everybody don, t buy sun dth will you please...!!!
worst absurd service...i have ever
Kalanidhi maran has gone mad and Sundirect is going to stop their business soon. so, please don't buy new connections and don't recharge if you are a existing customer.
I strongly agree on this complaint.
I am also facing the same problem...No response from customer care or Distributor...
Most of the channels have been moved to new satellite and they are advertising that they are providing free service to update it. I am calling customer care and distributor from past one month but nobody helping on this issue. Its better forward all these complaints through internet so nobody else get cheated ...I don't know why these customer care numbers have been given as they are not caring the customers...

Rupesh R
[protected]
Alandur
Chennai-16
I am Sun Direct customer since 4 years with Smart card No [protected], Name : Chandramouli Balakrishna.
actually i took this DTH service in Vijayawada but now resided in Hyderabad at Vanastalipuram.
for the first year sun direct services are OK. later on so many troubles appear in your services. I determine to stop this service from time to time.

Reasons:

Channels Mixing and Flickering.
Whenever I call the helpdesk, they told me that they will send technican today, tomorrow, another day...
after so many requests No Response
Not giving Service as per terms & Conditions
Any time error codes like E48, E52, E16 will appear
Charged for any kind of complaint.
they will send private repair machanics.
Every time they charge min 300 rs/- of amount.
distributor ( Broker) told "we r not give service through sun direct we give only pravite service

The Sun Direct Banner

"Your DTH service equipment needs to be upgraded for uninterrupted service. Sun Direct is sending its technicians to do this for you.We request you to please co-operate with them to help us provide you better service.Please note that this service is free of charge."


There is no Free

No Free No Free No Free

Note : Min 500/- Charged on demand

Their supervisors or managers never come on line nor can we get in touch with them. they hiding behind the back office ladies? The poor back office ladies gets all the firing from the public.
It looks like money minded business but not service to the customer .

One of the worst DTH service ever seen in my life...channels are not available, Worst customer care I have ever seen in my life all times all queries only one reply comes that is
"sorry for the inconvenience some technical problem "...
nobody is attending the complaint as per commitment while lodging the complaint.

The dealers (Only Brokers) are not attending the phone/disconnecting the phone.

Andhrapradesh Helpdesk or customercare or nodal Ap employees and waste fellows.they have half knowledge and Bp Pationts.

We are not asking for any free service. We should get proper service for what we have paid.

stop the sun direct dth please don't buy new connections and don't recharge if you are a existing customer.

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    Sun Direct
    Customer Care Service
    Customer satisfaction rating
    55%
    Complaints
    2004
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    0
    Resolved
    1053
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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