[Resolved] Www. Ezeego1.com — Complaint for not getting refund amount for cancellation of air ticket

yogesh24007

Address:

Mumbai City, Maharashtra

I have book one air ticket on 6th Feb 2012 through www.ezeego1.com & i have cancelled same ticket on 6th Feb 2012 due to change in schedule.My refund should be credited to my account within 15 days from the day of cancellation as per their terms and condition. Till today 40 days is already over but refund money is not credited to my account. Mode of payment was debit card of ICICI Bank.

Please help me in getting my refund amount. Kindly see the below mail conversation.

from Yogesh Pandey [protected]@gmail.com
to Cancellation <[protected]@ezeego1.com>
date Thu, Feb 23, 2012 at 1:02 AM
subject Re: kindly advice for ref EZR[protected]/A
mailed-by gmail.com
hide details Feb 23
Ezeego1,

Sad to say that its already 15 days over after cancellation but no amount is refunded to my account. Kindly refund the my refundable money to account. Looking for quick response for our side.

Many Thanks.

- Hide quoted text -

On Tue, Feb 7, 2012 at 10:35 AM, Yogesh Pandey <[protected]@gmail.com> wrote:

Yes I want to cancel my ticket as my schedule has been changed & now I have already booked for next date with kingfisher only.

So kindly cancel my ticket. Looking for positve support from your side.

For more clarification, you can call me at [protected]

On Tue, Feb 7, 2012 at 8:05 AM, Cancellation <[protected]@ezeego1.com> wrote:

Dear Sir,

Greetings from Ezeego1!

As per your cancellation request for the booking reference number EZR[protected]/A . We would like to inform you that there was no remark mentioned by you in the cancellation request ,we tried to contact you on the number provided by you ([protected] / [protected] ) but you were not contactable so kindly advice shall we go ahead with the cancellation as we cannot hold the cancellation for more than 24 hours so kindly revert on [protected]@ezeego1.com

Please do not hesitate to contact us on our Toll Free No.(accessible from MTNL / BSNL land lines only) or[protected]accessible from all networks) or +[protected].

Thanks & Regards,

Seema Munda

Ezeego1- Air

ANC Dept.

This e-mail may contain confidential, proprietary or legally privileged
information of ezeego1 one travel & tours limited. If you are not the
intended recipient you must not use, copy, distribute or disclose the
email or any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the sender
immediately by return e-mail.

Thanks & Regards,
Yogesh Pandey

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Ezeego One Travels & Tours Ltd. customer care service did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.

Related Ezeego One Travels & Tours reviews

View all 170 Ezeego One Travels & Tours Reviews

Comments

mabraham

from Pune, Maharashtra

Ezeego / Air tkt refund — Refund of Air booking not done after 30 Days

Booked air tkt to Delhi on 2/02/08 and the call centre employee took my credit card details and confirmed the payment was cleared but failed to issue me the PNR no for my tkt as there was a technical snag and the system did not generate the PNR no. He said the refund would be posted to my card within 7 working days. It is now 30 days and I am still awaiting my refund. I am currently on the call to the call centre and ms. Shamal is attending to me. i have been on the call for the last 24 minutes and still waiting as she has gone around looking for her supervisor.

It is currently 18.24 on 4 /03/08 and I am not able to get my refund.

Can someone do something for such a delayed refund from Ezeego

Srinivasan.P

from Pune, Maharashtra

Ezeego One Tours and Travels/ Air Ticket — Delaying the Cash Reimbursement..

Hi,

This is Prasanth from Chennai. I had booked a flight ticket (Go Air Airlines) through Ezeego from Chennai to Delhi on April 18 th with the date of journey on April 21st. The flight got cancelled due to some technical snag. We have been assured by the Go Air Management that the money will be reimbursed within a day or two. I booked thro' Internet using my credit card. When i checked this out with Go Air after 4 - 5 days, they told that they had reimbursed the money to Ezeego.But it has been nearly month, and am still yet to receive my cash back. Poor response from the Ezeego Customer Care too.. Totatally frustated.

The problem with my case is that, they ask for a Ezeego transaction number from my Itinery.. But there is no such number in it.I booked my ticket thro my Email i.d. that i registered with Ezeego and they provided me an access password for it.
There occured a problem while receiving my itinery itself.. When i completed all my payment process, the Ezeego server asked me to wait for sometime while generating an Email for my i.d. It got hanged up, but the transaction of money was successful and i didnot receive my ticket thro Email.. So i called up Ezeego Cust. Care and gave my i.d and then got the Itinery without a Ezeego Transaction Number in that..

Am really wondering how could these people be so careless and lethargic in their process. Am really pissed off with this issue and planning to file a case against Ezeego no matter howmuch ever it would cost me. I found from the https://www.consumercomplaints.in website that am not newone with such an issue to make a complaint against Ezeego.. Shame on their part. Moreover they dont give the exact address and contact number of the Ezeego office too...

So they ll soon receive a petition against them from the Court if am not gettin my cash back within a weeks time...

And I am also claiming for the interest amount that which i should pay for my bank because of the undue delay made by Ezeego .

So NEVER EVER BOOK TICKETS THRO' AGENTS.

hitesh mehta

from Chennai, Tamil Nadu

ezeego one travel & tours limited — non generation of ticket and no refund

i have booked ticket on 1st october 2008 for 2 passenger from bangalore to mumbai through ezeego one travel & tours limited for jet lite for 24th october 2008 at rs.8084/-
But while generating ticket the travel agent have deducted the amount but did not issued the ticket
however the ticket is showing in their system as they have given me the PNR no.OROQGQ but they are telling that it is a temperory pnr and the ticket is not been booked so they are telling me to rebook the ticket which is costing more than Rs. 1000 and also they have not refunded the amount till 7th october 2008 and are still saying that it will take 3 more days .
thus they are using my money for morwe than 10 days and more than that now i have to pay more for the same ticket for the fault of the travel agent.

Akhil Kochar

I did a compliant for the cancellation of Flight Jet lit S2 231 from Delhi to Bangalorefor date 29 oct 2008. Cnacellation was done on 26 oct 2008. I enquire 2 times for the refund, and every time customer service operator told me that the refund will be done in next 5 working days.My latest complaint was attended by Chandrakant last week with compliant no 1189661.
Could you please let me know when will you refund me in my Account.
I am really very frustrated with these type of service offered by ezeego.
I need reply of this mail as soon as possible, and please dont reply the same that refund will be done in next ..working days.

Rajeev Bhargava

from Delhi, Delhi

AIR TICKET — not getting refund

I booked the ticket from delhi to bangalore for 22nd august 2010 fromt he web site www.valuemytrip.com which i had to cancel . Once i cancel the ticket i am still running for refund. I realised that there are 4-5 agents involve on these site and none of them will give you the address . they work on mobile numbers and cheat customers. each one of them will say not to talk to them as they are not responsible . Never buy ticket from them

Ezeego One Travels & Tours Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Pandey,

Greetings from ezeego1!

As per our records, applicable refund has been processed from our end. We regret the delay in resolution.

Thanking you,

Kind Regards,
Team ezeego1

D bharali

from Guwahati, Assam

Hi This is Dipankar From Valuemytrip.com, i am totally not agree with, its not possible, if you have booked and xxl any ticket you must get refund, it may be late due to b2c refund. we have provide mobile no only for convenient of consumer not for cheating, and in website landline numbers also clearly mention.