[Resolved]  www.letsbuy.com — non delivery of item purchased online

IPOD — Delay In Delivery

I had order for 2 i pod from rediff shopping on 22nd April 2010, Order number is 5875253. Still i haven't get the delivery for the above items. Request you to please look in to this matter. Feel free to call me on [protected].

www.letsbuy.com — Free offers not given on purchase of laptop

On 19th Dec 2010, I had ordered for a HP G62 laptop. I received the laptop on 1st january 2011 after a strong follow-up
Complaint No.1: As per website, they had to provide me a free software worth Rs.550. There is no any free software provided to me
Complaint No.2: HP was giving Reebok gift vouchers worth Rs.3,500 for the laptop purchases made between 15th Dec 2010 to 4th Jan 2011 for all its notebook purchases. This is also not given to me.
Complaint No.3:Website claims that within 5-7 working days of confirmation of order, good will be despatched. But even after 9 working days, it was not despatched and I had to make too much follow up and I had to collect laptop at courier point.
I've mailed several times to letsbuy's customer care and also to ceo. Initially there was some response that it will be looked into. Now, there is no any response.
Kindly help me in getting this resolved

Regards

www.letsbuy.com — Defective Nokia phone delivered

I had purchased Nokia C1-02(IMEI – [protected]) order no 101977 dated 18.04.11 which was delivered to me on 20.04.11.
On putting battery in it is just displaying “LOCAL MODE” and nothing is happening.

When I called Nokia care they said that phone is genuine but it needs to be replaced as it has manufacturing defect hence call the seller to get it replaced.
As usual when I am trying to call your customer care IVR says all customer care executive are busy please hold on.
This waits continues but don’t end even after 4-5 minutes.
from last 5 days i am tring to contact customer care but unable to do so.
It has created serious doubts about the authenticity of the web site. It seems that site has stopped delivering the goods and has shut down.
Hence i request you to please help me solving the problem.

www.letsbuy.com — delay in delivery

I had purchased seagate harddrive 1Tb from www.letsbuy.com... My order no. is 166053 and it is prepaid order ...Its about 1 month have passed and i didn't get any response from their side..
Hope for possible action
Thank you

www.letsbuy.com — Non refund of money

I have ordered a sony walkman from Letsbuy.com on 2nd July,Order no.LSB-200339.
The online payment was successful and I received the order confirmation mail from both Letsbuy.com and CCavenue(Confirmation number-200339). But the Letsbuy people say that they have not received the payment so they asked me to furnish some documents which I could not disclose.They told me that the money will be refunded automatically on non submission of documents but till now I have not got the amount.
I kindly request you to help me in this issue.

I have attached the order confirmation mail screenshot received from both Letsbuy and CCavenue.

Hi, This is srishti and i placed one order for a sandwich maker. I rcvd that order but in the damaged condition. The helpline no. is continuously engaged and we are unable to register the complaint.Pls confirm, howwe can replace that.

My phone was replaced by letsbuy on next working day. I belive your sandwich maker would also be replaced once you are able to contact them.

www.letsbuy.com — Careless & Unethical Behavior

This refers to my order no.LSB-290331. I had ordered a C1-01 and Sandisk 4GB memory card on which another 4GB was free. I paid for these through my Debit Card.Payment was successfull and it was all done on 09.08.2011 but since that I havent recd any goods from your part nor have I recd any Call. Today,26.08.11, when I called your Care No. they informed me that it has been abandoned and cancelled due to some reason. This is ridiculous that the Order has been cancelled and I even dont know the fact. Nor did you take any care to let me know. Further,the payment will take more 6 working days to get back.That means, the payment will reach me after 6th Sept (as they earlier said Sat & Sun are not working days,they are resting days). So this means,my money has went around for a month and I dont even know about it if I dont call you people.Further,who knows if the order is abandoned the payment might not get back or will only reach if I call them,then that must take much time till I am hoping my goods come back. Thats the best service you can give anybody. Taking the money-cancelling the order-and initiating refund only when customer calls. I dont want that money,I just want those ordered goods.That too to the soonest. I thought of gifting it to my Mum.You have cheated your customers.And that is unethical.

www.letsbuy.com — Extreme Delay in Delivery Time

Hi

This is Rajiv kumar.I booked an order for a laptop with letsbuy.com.My order Number is 473376.
I booked this order on 12 oct 2011 and expected time of delivery was 4-7 working days.Today is 02 Nov 2011 however i have not received my product yet.I have been calling lets buy from the day i have booked the order and everytime they have tried to console me that my product will reach me with in 1 or 2 days.

I was suppose to gift this product to my relative on 24 oct 2011 but due to aweful service i could not gift this product on the occassion and now my relative has gone back to abroad and i am still waiting for my product to come.

History:
1.I booked my order on 12 oct 2011 with Panchkula address mentioned in the address
2.I called customer care on 13 oct 2011 to know the status.I had been told they will deliver it on time
3.I waited for 2 more days
4.I called back on 15 oct 2011 to know the status.I had been told they will deliver it on time
5.I called back on 19 oct 2011 to know the status.Now I had been told that they cant deliver the product on the panchkula address.Therefore i gave my alternate address of Gurgaon and i was supposed to get the product by 20 oct 2011 as per the committment made by letsbuy team
6.I called back on 22 oct 2011 to know the status.Now they told me that this product is out of stock so it is coming from mumbai and will take additional 2 days and you will receive your product my monday i.e 24-oct-2011 in any case.
7.Today is 2nd nov 2011 and i still have not received my product

This is worst service any company can provide to its coustmers.Can somebody suggest me what actions i shall take against this company.

Regards
Rajiv kumar

dear sir

My order no LSB650676
I HAVE BOOKED VIVAQ3 RED 1+1 OFFER BUT I RECEVIED VIVA Q3 BLACK MOBILE& COPUTER HEAD PHONE.

PLS REPLECE THE MY PRODUCT .OR MICROMAX X222 RS 1890 SEND ONTHER MOBILE I WIIL PAY THE EXTRA AMOUNT

MUNINDRA.S
BANGALORE

Dear Sir/Madam,

I am cancelling the below order due to delay on your side as already informed this cancellation to your customer care 30 minutes back and confirmed cancellation.
I has booked this order on 8-Feb and was informed to call today 14-Feb morning for the courier AWB, But today i was informed a delay of 3 days.
As i lost my patience already with you, so i have cancelled this order.

And on infibeam i booked on today and they have given the Courier AWB in 3 hours.
Service matters, i didnt receive any replies to the delay emails already form you.
Just sending this mail for my records.

Order Status Result View
Date Order No. Amount Payment Mode Order Status Shipping Address
[protected] LSB-835391 7, 999.00 Cash On Delivery In process
--
Thanks & Regards,
Jeeva


On Sat, Feb 11, 2012 at 11:58 AM, Jeeva wrote:

Dear Sir/Madam,

I have received the below mail about the delay for my order as below,
As i spoke with your customer care over phone,
they have told me to ignore this mail.
Pls confirm the same on receipt of this mail and give me assurance to deliver my order on time.

--
Thanks & Regards,
Jeeva




On Sat, Feb 11, 2012 at 8:01 AM, Letsbuy.com <[protected]@letsbuy.com> wrote:

Dear Jeeva,

! Greetings from Letsbuy.com

Thanks for your visit to our website.

We regret to inform you that your order ID LSB-835391 placed by you will be delayed due to some uncontrollable circumstances.

We deeply regret the delay in delivery of the product but we assure you that we are trying all possible means to deliver this product at the earliest to you.

We will keep you informed as & when your order is ready to be dispatched.

If you have any further concern or queries, please feel free to contact our customer support team at [protected]@letsbuy.com and we'll be happy to assist you further.

We hope your patronization will remain with us in spite of this isolated event.

Best regards
Team Letsbuy

eTree Marketing Pvt. Ltd., Plot No.10, Phase IV, Udyog Vihar, Gurgaon-122016, Haryana, India.
Phone: +[protected] am to 9 pm, 7 days a week)

www.letsbuy.com — FALSE DISPATCH DETAILS LSB-809864

I placed one order (My First) No. LSB-809864, on dated 26.01.2012 for 2 nos. Ajanta OLC-20 Digital Wall Clock.
After few days, I called up and also wrote to them inquiring status of my order, I was assured that the item will be dispatched soon.
On 03.02.2012 I got a mail from them that the item has been dispatched through Blue Dart with AWB No.[protected]..
When I tried to track the same in blue Dart's site, the no. provided found to be a fake one.
I again wrote to them, and also called them. I was replied on 09.02.2012 that they too are puzzled and they are escalating my complaint to their logistics department. The complaint no. given to me was CC[protected].
Again they confirmed that they have dispatched the item. The AWB nos. [protected] & [protected] on dated 13.02.2012. of Blue Dart. Again these nos. found to be fake. I again called up and wrote emails, to which they assured to look into the matter.
For the third time they said the item has been dispatched through Blue Dart with AWB nos. [protected] & [protected] on dated 17.02.2012. When I checked them out I was shocked to find that the shipment was addressed to Delhi and already received by someone named Vishal ON 20.02.2012. I stay in Orissa, and how come the items were shipped & received inside Delhi. I again called up Customer care. They informed that the complain registered earlier has been closed. When I requested to talk with their seniors, after a long wait the call was dropped from their side.
I have made numerous calls and written dozens of emails. However, I am not getting any help and the product ordered not received todate.

Letsbuy.com — Non-Delivery /Non -Refund of Money

It's a Total SCAM & Cheater

With Order No: 904425 Dtd :[protected] order Dell monitors through Letsbuy.com through Credit Card payment. But even after 20 days no material is delivered. Followed continuously through call & mail but no proper response. When ask for cancellation of order, they are saying not possible means neither material is deliver nor order has been cancelled.

This is total scam. Warn you all to avoid Letsbuy.com. It's a third class shopping site. complete cheater.They will rob you of your money and deliver no product leaving you in lurch.

With the order number LSB-1066482 for the product BPL SL1300 Solar Emergency Light I have ordered this on letsbuy.com on 21st of may and still I have not got the product. When called back they do not have the product and wanted to refund the money back. It is been 16 days either I have not got the product nor the money. Every time I customer care only one thing that I get is they will refund the money and it will take 7 to 21 working days. Now that Flipkart is taking over letsbuy I am not sure what is the status going be. I going to file case against this web site if I do not get my money back within 24 hours of time.