[Resolved]  www.cakedeliveryindia.com — Discrepancy in Boooked and Delivered Cake

We have clearly mention in our website that the product image is indicative in nature. Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered anytime between 10 AM to 9 PM on the specified date. The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability. We have delivered good quality chocolate cake ontime. So on basis of design variations it cant be replaced or redeliver. We have a clear substitution policy ( http://cakedeliveryindia.com/substitution.htm) mention in website and one should read and agree to the conditions before orderring. The cake is an edible perishable product and cant be replace on the basis of its design. The customer should appreciate our effort to deliver the product ontime but they have threaten Ms Sarika on phone that they will sue us on consumer court. The Consumer forum is to protect the right of a consumer but some people is using it to threaten and harrash the vendors.

Regards
Anand
+91 [protected]

I agree with you Prachi, these people give the worst product and customer service. They are just ripping off peoples money. I am not sure but there must be some licensing agency or someone who deal with such small business enterprises. We should file a complaint against them, so that they do not rip off others.

I placed an order on September 8 for a bouquet and a Champagne bottle. They never delivered the Champagne bottle and are giving me trouble now returning my money also. They do not take my calls, do not reply to my mails. No response...

NO ONE SHOULD EVER PLACE AN ORDER WITH THEM

Anamika

And Mr. Anand, it will be nice of you and good for your business; if instead of giving explanations for your mistakes you start doing things the way you commit. I have placed online orders with many enterprises. Anyone can do mistakes and things happen but unlike you others take responsibility of their mistakes and make sure their customers are happy.

You just take peoples money and that is it. After that you do not care about anything. Ms. Sarika takes the calls and reply online messages when she is taking orders but if someone has complain she does not even reply.

Stop ripping off people.

The problem is everyone just threatens you but no one sues. Believe me customers should sue you in a way that anyone who does business like you should think 100 times before ripping off people. And it is not your fault only. Fault is in the system who allows people like you start businesses and they never bother.

VERY bad. I did not get the cake that I ordered. When called to complain, Ms.Saarika said the flavor was the same so it apparently did not matter :/
Well, IT MATTERED TO ME!!! The cake looked so low class. And wasn't even fresh when delivered.

They did not even write the birthday message. When asked about that, Saarika said something like the delivery boy must have forgotten. Not our fault. Well, evidently it was my fault that I ordered your cake, right?

She said she'll look into the matter and call me in half an hour to sort things out :/ YEA RIGHT!! She never called obviously.

really bad service. they charge four times of the actual price. Also they never admit it

Have order flowers and cake, and only cake was delivered. the delivery time was at 7 but they delivered it by 8:30. When tried to call them none of numbers were available.
This is not the way customers are treated.

I don't want to give rating also, they are not worth it. Because of these fellows, People don't have trust on indian's.

Give and take reuest they need to learn.

Same thing happened to me today, we have ordered my mom anniversary cake almost one week back.And delivery should be at my home town(M.P). Some how, they are not picking the call and still cake have not delivered. And all mentioned number are switched off. Also phone was ringing when i called first time, after that its off . Seriously ridiculous, and stop cheating and making fool of Common man.
Even my husband had word with her in afternoon, That Sarika Sahni was saying, Don't worry sir, we will deliver with local vendor and now the situation is different,


Delivery City : Itarsi
Order ID :31499
Delivery Date : 16/02/2015

So called, Cake Delivery in India online purchasing portal is totally fake.

Now a days no one fool Mr Anand and Ms Sarika, This is our right to raise a complaint and get it clear and sort it out. If you are not going to deliver then revert my money .

This is not the way to treat the customers.
They are not entertaining the customers.

Worst experience of my online purchasing.

I am writing this on consumer forum, if any action will not taken then i will take this to AAM.

Regards,
Mrs Kaushik

This is regarding the order number 46540
I ordered for a black forest cake
Around 11 pm at 12/1/2016. I did not get any message or proper email format for the order confirmation.
When I called the toll free number of your website. There was a person who attended the call and he spoke only in Hindi and he simply hung the phone when I spoke in English.
Next day morning when I called @ 11 am for order cancellation. They have mentioned that the order will not be cancelled because the order is in process and that the cake will be delivered within 1 hour. However I received the order only in the evening. This is a clear example of cheap way to loot money and worst customer service.

The HR Dept. Of this site is very very poor. They do not even know how to behave with customers. I have not got my refund after 5 days of cancellation. Never buy anything from them. Order no. 53119.

Poor service and poor quality...
I asked for truffle cake and they delivered me a very poor quality chocolate cake..and the worst part is they don't accept their mistake...Please never ever get your cake delivered by them..they are making fool of people by delivering low quality product at very high price..