[Resolved]  www.Easemytrip.com — Harrasment and Fraud

Address:

Bangalore, Karnataka

I booked a to and fro ticket from Bangalore to Kolkata with easemytrip.com, Onward flight was spicejet on Date 12th Aug, 2011 and return flight was on date 16th Aug,2011 of Kingfisher airline.

We got the confirmed PNR for both of the flights by easemytrip.com and we flew by the spicejet flight to Kolkata. While return when we went to Kingfisher Check-in counter Kingfisher Airlines authority told us that our PNR number mentioned in the Ticket is invalid and they can not see our name in the system.

Me and my wife tried to call to customer care executive and I tried a lot but for a long time no one picked up the phone. My wife was seriously ill and we wanted to reach back home as early as possible.

When finally customer care executive picked up the phone we told the problem and request them to confirm the flight and they put us on hold until our flight left the airport. For an hour or so we were talking and requesting to them to confirm the flight.

After we were totally hopeless of not getting same flight for that day, we asked for any available flight for any other flight that day. Instead they gave us option to take flight for next day. We had no other option, but to agree.
So finally we got the tickets for next day flight early morning. Then, we demanded hotel room also for that night. But, they did not provide us for any accommodation. So, we had to sit whole night from 7 pm till 6am next morning at the airport only. It was real harassment for us as my wife also had fever and all this trouble made her condition more worse.

When we reached Bangalore, we even had to miss our office as it was late to attend it. So, both o[censored]s had to take leave.

So, we demand an apology from them and Rs 2 Lakhs as compensation for all the mental and physical tortures we had to undergo.

Please do the needful.

Regards,
Rohit Jain
+91 [protected]
Email: [protected]@gmail.com