[Resolved] www.yatra.com — unconfirmed tickets refund
Mumbai, Maharashtra, India
I have booked an air ticket through Yatra website on 24.01.2013. When i booked 1st time Rs.4537/- was deduct from my account. But I din't received ticket at the 1st time. Then i received a call from yatra call center that ur ticket is not confirmed & he insisted me to book again & said that the failure booking amount will be refunded with in 2 to 3 days.On 4th Feb i sent my 1st mail regarding the refund & yatra replied me that send ur transaction detail. I have attached my transaction details and i again sent mail on 11th feb & yatra replied that with a mail that the amount was not credit in our account. The reply from yatra is
This is with reference to your email dated 11th February, 2013, regarding the payment error.
We would like to inform you that we checked the database and found that the payment was not charged.
The payment did not go through and was not materialized. There is no refund pending from our end.
Kindly find the details of the unsuccessful transaction mentioned below. You may forward or send a copy of this email to your bank for confirmation.
Sr.No Bank Id Merchant Id Payment Id PGI Ref. No. Ref. 1 Ref. 2 Ref. 3 Date of Txn Amount (Rs.ps) Status IP Address
1 SBI YATRA 0 MSBI[protected] 01240113207161359037853557 BD default 24/01/2013 20:00:54 4537.00 FAILURE(Failure. Transaction not attempted) 126.96.36.199
Please do not amend the subject line while replying.
Then I showed Yatra's reply to SBI where I am having account & they replied me that both the transactions maid for booking the air tickets are credit in yatra account on 28.01.2013.
Complaint marked as Resolved 2016-09-22 01:38:10
Verified SupportYatra Online / YatraTrip.in Customer Care's response Aug 22, 2016
Greetings from Yatra.com!
Regret the inconvenience caused. Would like to inform that refund has been initiated under Yatra booking reference number YT18066271 and it will take 2-7 working days to reflect in your account.
Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com
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