[Resolved]  Yamaha Motor India — Complaint for Yamaha Customer care and JM Motors, Yamaha Dealer in Noida

Address:

Ghaziabad, Uttar Pradesh

I logged my Complaints to Yamaha customer care they said they will respond to me within 48 Hour but they never responded back. It is almost one week. The person with whom i was talking has denied to give me any complaint ID. I am very frustrated with Yamaha dealer and customer care. Given below is the detail of complaint i wrote to Yamaha but i did not get any response on this also.. Please help me in resolving this issue.
[protected][protected]
12 May 2012 -
I bought a Yamaha FZ-16 from JM motors in January 24. During delivery i found several malfunctions on the body of the Bike. Out of which minor one's have been corrected within one week. The Major were tilted front Number plate and deep scratch on right side panel of fuel tank. The sales man promised me to replace these two parts within one week of time frame. I visited on promised date but no actions have been taken. Again a date has been provided, I visited to the show room as per their dated but the parts were still not available. This unethical manner continued for several times. Now it is almost 4 month but no action have been taken yet. I am a service man and it is very difficult for me go to the service station on office timings. On investigation I found that part came from the company but they deliver it to new customer without thinking about existing complaints. Now the color of the panel has also started to deteriorate. If they replace one panel it will look odd in combination with others. I don’t know what to do finally I thought to write to Yamaha customer care to seek help. Now my second service is coming around 23rd May. Please help to resolve this issues by this time as a good customer oriented Japanese company. Thanks