[Resolved] Yatra.com — cheating | |
BEWARE OF BOOKING THROUGH YATRA.COM I booked my tickets through Yatra online since my relatives told me that I will get a better deal through them. I had a bad experience starting with the booking as my credit card wouldnt get accepted through the Indian portal as I am coming from US. It got rejected couple of times and when I called the customer service and they asked me to book through the US website. Finally I was able to book my tickets through US website for $127.26. Now came the real problem. Our plans changed and I had to cancel my tickets. I called the support number and they repeatedly told me that my booking was not done. I had my iternary number and everything and also the confirmation but they kept on insiting that no booking has been made in my name. After many desperate attempts,I took it upon myself and called Kingfisher airlines and cancelled my tickets. They said they will refund the money back to Yatra and I need to collect it from them. The struggle continued. I kept calling the customer service but only in vain. They asked to write emails to [protected]@yatra.com and I wrote several of them with no response. Few times they told me that they would arrange a call back from US department but I received no calls. I really got tired now and left the pursuit for my money. Yatra should understand that they cant keep swindling their customers. One day justice will be brought to light and it is going to be really hard on them. I am not going to leave it at this. I am going to pursue this through my lawyer once I reach US. My Yatra reference number: [protected] PNR number: BOOBNB -Raghu [protected][protected][protected][protected][protected]-- Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 18 Comments | |
Comments
Pranesh,
Just received confirmation that we have now processed refund of INR 1837/- on the above transaction from our end, post which the Bank would take approx. 6-8 working days to credit this amount into your account on a Net Banking transaction. We hope this helps resolve your query.
Thanks and regards,
Team Yatra.com
Just received confirmation that we have now processed refund of INR 1837/- on the above transaction from our end, post which the Bank would take approx. 6-8 working days to credit this amount into your account on a Net Banking transaction. We hope this helps resolve your query.
Thanks and regards,
Team Yatra.com
they have cheated me of the hotel booking, they made me to stay in a third grade lodge , i paid 3500/- for this, i stayed for one day i requested for the cancellation, the best part is they said it cannot be canceled, they have charged & ate the money that's it
I am another customer who is facing the same issues with Yatra. I booked my ticket from Chennai to Bangalore for the 6th of July 2011 in the Kingfisher Red airlines. I will post it separately. But Yatra is doing so much cheating to its customers, I am willing to go the extra step to take them to court when I reach US.
Dear Customer,
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We have processed the refund o[censored]SD 90.71 on 01st August. As the mode of payment used for booking was Credit Card so bank will take approxtimately 4-5 working days to credit the amount in your card. We would request you to get in touch with the bank after the given time.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards,
Yatra Care
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We have processed the refund o[censored]SD 90.71 on 01st August. As the mode of payment used for booking was Credit Card so bank will take approxtimately 4-5 working days to credit the amount in your card. We would request you to get in touch with the bank after the given time.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards,
Yatra Care
Dear Sir/Madam,
Yatra.Com totally cheated me of Rs.30,000/-. I was negotiating a Kerala 7 Night 8 day package
tour. They kept on advising me all the costs for changes of itinerary etc. etc. and requested me
to pay Rs.30,000/- for confirmation which I did with credit card on the internet. Once I paid up,
they just kept on saying that they are reverting with details. They did not revert with a single
detail, upon my query they were absolutely silent. They took Rs.30,000/- & I was left high & dry,
till the final final date of departure. The departure date was 26.10.12 and has gone & there has
been no advise whatsoever till date from Yatra.Com.
They are a bunch of cheats operating from Gurgaon & now started cheating others at Mumbai as
they have recently opened an office at Link Road, opp Infiniti Mall Andheri(W), Mumbai-400053.
I believe that this is their regular business of cheating and there are many like me who have
suffered likewise.
Be very careful of Yatra.Com & take care !
Thanking you,
& Best Wishes,
Dipankar Ghosh
[protected]
[protected]@gmail.com
Yatra.Com totally cheated me of Rs.30,000/-. I was negotiating a Kerala 7 Night 8 day package
tour. They kept on advising me all the costs for changes of itinerary etc. etc. and requested me
to pay Rs.30,000/- for confirmation which I did with credit card on the internet. Once I paid up,
they just kept on saying that they are reverting with details. They did not revert with a single
detail, upon my query they were absolutely silent. They took Rs.30,000/- & I was left high & dry,
till the final final date of departure. The departure date was 26.10.12 and has gone & there has
been no advise whatsoever till date from Yatra.Com.
They are a bunch of cheats operating from Gurgaon & now started cheating others at Mumbai as
they have recently opened an office at Link Road, opp Infiniti Mall Andheri(W), Mumbai-400053.
I believe that this is their regular business of cheating and there are many like me who have
suffered likewise.
Be very careful of Yatra.Com & take care !
Thanking you,
& Best Wishes,
Dipankar Ghosh
[protected]
[protected]@gmail.com
Dear Ghosh, You can try to solve your problem with Yatra.com by approaching akosa.com an organization dedicated to consumer grievances redressal. they helped me with my complaint against naptol and I received refund of the amount. log in into akosa.com, become a member and they will certainly help you with your complaint against yatra
Dear Mr Ghosh,
Greetings from Yatra.com!!!
We apologize for the inconvenience you have faced in this regard. Our Customer Care Team would have contacted you regarding your above query. We have processed the refund of Rs 30, 000 on 03rd Nov. The credit for this transaction would appear in your account within the next 4-5 working days.
Once again, please do accept our apologies of the inconvenience faced by you. We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Care
Greetings from Yatra.com!!!
We apologize for the inconvenience you have faced in this regard. Our Customer Care Team would have contacted you regarding your above query. We have processed the refund of Rs 30, 000 on 03rd Nov. The credit for this transaction would appear in your account within the next 4-5 working days.
Once again, please do accept our apologies of the inconvenience faced by you. We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Care
NEVER USE YATRA.COM.I HVE BOOKED GOA HONEYMOON PACKAGE FOR MY BRO FOR RS 55000/- AND AT LAST MOMENT THEY TOLD ME THAT HOTEL WAS NOT CONFIRMED AND IF I HAVE TO CONTINUE WITH PACKAGE IHAVE TO SHELL 2000 MORE LATER I PAID AMOUNT AND BOOKED SUKHMANTRA RESORT GOA ... IT IS TO BE MENTIONED THAT I WAS ALREADY TOLD BY THERE COMPETITOR THAT WILL DO THE SAME ... AND LATER I FOUND IT TO BE TRUE
HOPELESS WORK AND EXPEREINCE .
HOPELESS WORK AND EXPEREINCE .
Failure to refund
Refunds under Yatra reference No.[protected], [protected] and [protected].
I had made some 'on line transactions' with M/s Yatra.com and these transactions were subsequently cancelled. The resulting refund has since been returned by M/s Yatra.com on 15 Oct13, as claimed by them. However, the refund has not come to my account till date and my bank tells me that no such refund has been received by the Bank.
Now, after 2 months+ Yatra.Com tells me that money will be refunded to you via NEFT. To this also 6 days have elapsed but no refund has been received till date.
It seems there is no responsible officer in Yatra, com who is bothered about the reputation of the org.
Refunds under Yatra reference No.[protected], [protected] and [protected].
I had made some 'on line transactions' with M/s Yatra.com and these transactions were subsequently cancelled. The resulting refund has since been returned by M/s Yatra.com on 15 Oct13, as claimed by them. However, the refund has not come to my account till date and my bank tells me that no such refund has been received by the Bank.
Now, after 2 months+ Yatra.Com tells me that money will be refunded to you via NEFT. To this also 6 days have elapsed but no refund has been received till date.
It seems there is no responsible officer in Yatra, com who is bothered about the reputation of the org.
Dear Customer,
At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. We have processed the refund of INR 4073 under booking reference no# YT 10813718. Refund of INR 8172 processed under booking reference no# YT 10928773 and refund of INR 4185 is processed under booking reference no# YT 10813543. The credit will reflect in your account within 2 working days.
Best Regards
Yatra Care
At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. We have processed the refund of INR 4073 under booking reference no# YT 10813718. Refund of INR 8172 processed under booking reference no# YT 10928773 and refund of INR 4185 is processed under booking reference no# YT 10813543. The credit will reflect in your account within 2 working days.
Best Regards
Yatra Care
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
few emails posted here for reference.
From: "arishinagere nadig pranesha" <[protected]@yahoo.co.in>View contact details
To: [protected]@yatraonline.com
you are not support to say like this on this day.i contacted through help line phone aswel on yatra web page they confirmed me that cancellation is under progress and refund will be made soon.after this cancellation status was successful.message was displayed on my booking page.
so am expecting refund.
please check all these events and refund the money.
thank you.
pranesha a n
--- On Wed, 23/2/11, [protected]@yatraonline.com <[protected]@yatraonline.com> wrote:
From: [protected]@yatraonline.com <[protected]@yatraonline.com>
Subject: RE:'yatra=[protected]' (FQSYGNMWAQ) Domestic Flights - Customer Service - Cancellation
To: [protected]@yahoo.co.in
Date: Wednesday, 23 February, 2011, 7:30 PM
Dear Mr.Pranesha,
Greetings from Yatra.com.
This is with reference to your online cancellation request dated 23th Feb 2011,please be informed that your booking stands confirm under yatra booking reference number :[protected].
We would like to inform you that as per the ticket is booked under the specail fare ticket the ticket is Non-refundable in case of cancellation and Non changeable under this offer ticket.
In case if you seek further assistance or clarification please feel free to contact us on[protected]X7) or you can write us at [protected]@yatra.com. Alternatively, you can reply on this e-mail itself.
Best Regards,
Yatra Team – US Inbound
Toll Free Number :[protected]
Fax –[protected] |
Email:- [protected]@yatraonline.com
From: "arishinagere nadig pranesha" <[protected]@yahoo.co.in>View contact details
To: [protected]@yatraonline.com
its very bad to mention here that i got information asper your "In case if you seek further assistance or clarification please feel free to contact us on[protected]X7)".when i contacted above they clearly assured me that i will get refund and necessary information have already published in MYBOOKINGS menu of my yaatra.com account.its also confirmed.& i got information as above.after that only i cancelled my trip.if your support team member mislead me its your responsibilty.please note that its not right to make frequent correspondence on the same matter.under vicarious liability you are responsible for your staff wrongful action.if you failed to refund the amount i will recommend for derecognize your company for making wrongful assurances to the public.thats not my intension i waited a long gap and hoping you will take necessary action soon.
thanking you sir
pranesha a n
--- On Wed, 2/3/11, [protected]@yatraonline.com <[protected]@yatraonline.com> wrote:
From: [protected]@yatraonline.com <[protected]@yatraonline.com>
Subject: RE:'yatra=[protected]' (FQSYGNMWAQ) Domestic Flights - Customer Service - Cancellation
To: [protected]@yahoo.co.in
Date: Wednesday, 2 March, 2011, 12:03 AM
Dear Mr.Pranesha,
Greetings from Yatra.com
This is with reference to your email below, under Yatra reference number [protected].
We would like to inform you that regarding this special fare ticket offer it is clearly mention on our website that in case of cancellation the ticket is Non-refundable. We would request you to cross check the same which is mention on our website regarding the terms and conditions.
In case if you seek further assistance or clarification please feel free to contact us on[protected]X7) or you can write us at [protected]@yatra.com. Alternatively, you can reply on this e-mail itself.
Best Regards,
Yatra Team
B - 21 | Infocity | Sector-34 | Gurgaon | 122001 | India
Phone: +[protected] | 7 Fax:[protected] |
Dear Customer, we would like your feedback on your experience with Yatra.com. Click Here to tell us more about this interaction.
Web :-
Yatra Reference No.: [protected]
Passenger Name Status
1. Mr pranesha an (ADT) Cancellation in process
Sector: New Delhi (DEL) – Bangalore (BLR)
Flight Details
Airline PNR No. Flight No. Departure Arrival
D98QLR IndiGo
6E-277 New Delhi (DEL)
3:05:00 PM
15 Feb 2011 Bangalore (BLR)
5:45:00 PM
15 Feb 2011
Price Details
Passenger Details No. of Passengers Base Fare (Rs) Taxes (Rs) Total Cost (Rs)
Adult 1 900.00 2782.00 3682.00
Additional Fee 72.00
Flight Service Tax 5.56
Flight cost including Taxes & Fees: 3759.56
Insurance Details
Product Name
Policy No
Status
Name of Pax
Amount (Rs)
Travel Insurance YO1171196 Success Mr pranesha an 129.00
Total Itinerary Cost *
Promotional Discount -900.00
Travel Insurance 129.00
Flight Cost including Taxes & Fees: (Depart) 2988.56
* Total itinerary cost shown above is subject to change as the booking amendments are processed.
Payment Details
Payment Mode
Card Type
Status
Payment Amount (Rs)
BANKTRANS Success 2988.56
please help me to get refund from yatra.com and take suitable action against cheating the public.
thanking you sir
pranesha a n