[Resolved]  Yatra — Fraud

THIS is in reference to tickets book through yatra.com follow is the flight detials

Cancellation details

Yatra Reference Number [protected] .

Yatra Reference Number [protected] .

Yatra Reference Number [protected]



MY concern regarding refund are

yatra is claiming that as this tickets are booked under free flight offer which offers us base fare reduction in indigo airlines
is not refundable, non changable, and non canceble

i agreed to the norms of yatra.com and i duly respect them

let me hear the few answers from your side
1. first of all my interface with yatra is internet site called www.yatra.com, i had booked the tickets throgh it and cancelled through
it. on cancellation screen its clearly shown to me the amount i am eligible for refund, its ammounting to base fare reduction and cancellation charges applicable.
on this confirmation i cancelled the tickets. if anybody on this earth is saying that is a default interface and our software dont
understand the free tickets rule then its a voilation of internet money transaction protocol. when i press on my net banking account confirmation that i am
transfering this ammount to yatra.com its not a default interface. bank will deduct the money from my account for sure.
Pls respect the financial transaction protocol, it had taken years to develop it.

The interface SHOWS ME VERY CLERALY the calcumated amount that will get refund. after reading that i clicked to proceed.

after i click on confirm after a while i get mail that your money cannot be refunded.

When i called to customer care they told me that this ticktet is under offer so monet cannot be refunded

Please expain me following thigs:

Why this information is not displayed on the interface where i cancelled the tickets.

That page has information that i have done a free ticket because it gave me the amount deducted for promotional code,

if that information is given that time only the page would have give me that amount refund will be ZERO, but it gave me some figure after deductiog amounst like

200 yatra charges

600 airline cancellation charrge

600 promational code deduction.

Now i called yatra atleast 3 times expalning them , each time some diffrent reprensatitive will attend the call and i am expaling them all this things and they will tell they will revert back to me .

This is case of fraud as on time of bolling u will give me all terms n condition but in same yatra in time of cancellation it was given me amount that will be refunded . ITs a same yatra site then u should have give me amount zero in that interface , this is a fraud information given to me.

As i thought as this is also interface by yatra they are giving privelegde to customes who cancle through yatra, coz according to me in any financail transcation will not give me wrong calculation of money. THIS IS TOTALLY A FRAUD DONE.

2. secondly its yatra terms and condition that my number will not be shared with any body other than yatra. then why the indigo which
i assume is third party in all this transaction had called me about cancellation of flight. i want to know the reasons why yatra had
not taken care of informing me, via email or phone number about flight cancellation details, why i had been informed via third party. and
why this third party had reschudule the flight which is non changable, as per your terms and condition

3. thirdly as per your so called terms and condition the tickets booked under free flight offer are non changable and non cancellable and
thus non refundable. as this flight is non changable then via the third party called indigo airlines change the flight schedule.
this flight cannot be changable in any case as per your terms and condition.

if yatra is the sole authority to govern the flight regulation according to civil aviation rules proposed by govt. of india. Then
i request you to give me either compensation as per your comviniance

1. Arrange the same indigo flight, from raipur to bangalore on 12 of march, as i had no concerns with indigo, i dont know whats there
terms and condition either, i know only one things that this flight is non changable as this is free flight offer. if yatra takes the
responsibility of my booking and it governs my cancellation refunds then it should also arrange the alternative arrangement.

2. compensate me with equavelent fare which equals to full fare on 12 march with any airlines travelling from raipur to bangalore, i will
refer the yatra.com fares for the same on the commencing date.

3. compensate me the amount of time i had invested in talking to your call center executive, its nearly equavalent to 4 working days
as per my company regulations and prevailing terms and condition it will aproximately come around to 1 lakh INR. (i will submit the
duly terms and condition for this)

4. compansate me with the false information given on www.yatra.com while cancellation of tickets, its a total voilation of internet
money transaction, and its a violation of norms proposed by verisign signatory authority. its a matter of frogery and a criminal offence.

5. pls. dont refund me any thing related to cancellation of above tickets, becouse it will voilate the terms and condition of yatra.com


As per my knowledge any web interface should work according to industry protocols, its a total violation of norms if on web interface you
show some thing and on mail and on call you say another thing.

Pls let me know your concerns,

Dear Guest

We wish to confirm that our team has contacted you and had processed the refund against all three tickets.
Should you need any further assistance, please do not hesitate to contact us.

Regards
Yatra

Dear Mr Mandal,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience caused and please be assured this is most definitely not the quality of service we aim to provide our customers. Please be informed that we have processed full refund from our end on 5th December 2011. As this is a bank transfer transaction, the bank would take approx.7-8 working days to update this credit into your account.

Should you require any further assistance, please call us on 1800 1029_ 900 or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care