[Resolved]  Yatra.com — unjustified cancellation of fully paid booking

Dear Sir, I bought E ticket from yatra Abu Dhabi-Chennai-Abudhabi (PNR CEUECC and Ticket no: [protected] on Etihad Air lines on[protected] and return on[protected]. Due to some problem I had to miss my flight on the[protected] and I had purchased a new Jet airways ticket and flown to chennai. On my return on 10th Sep.2014, my return flight also got cancelled which is not fair. This led to a great problem and I had purchased again on Jet airways on the 11th Sep. 2014 to join my duty back in abu dhabi. When I miss the flight on 13/08/2014, why the return flight also got cancelled and there is no information or refund. I feel this is totally unjust and this put me lots of mental agony and loss of money due to purchase of oneway ticket from chennai to abudhabi by 27, 500.00 rs. Kindly advise me about the refund and reason for cancellation. Also kindly advise me Why I should not approach Consumer court to get justice for my mental agony and monetory loss. Thanks and regards, N.Lakshmanan

Dear sir,

The reply provided by your customer care is totally inadequate and putting me in more loss.
Your Travel consultant Mr. Pritvi kumar replied that,
1. I have to pay 400 AED as re issuance amount ( my collegues had paid only 300 AED worth of Indian rupees)
2 I have to pay difference in fair at the time of my travel
3. Ticket is depends on seat availability
4 I have to pay INR 1000 for yatra service charge
5 I have to pay service tax of about 350 rs.

If I calculate the amount that I have to pay to get my ticket, it will be much more than the one which I get return ticket.
So totally it is a cheating in the name of so generously giving re issuance of ticket.

My stand is I will pay just 300 AED worth of INR and I must get the return ticket with assurance of seat on my travel date.
I will not pay yatra service charge and consequent service tax too. Because it is a deficiency on yatra part they did not inform me through sms or e mail or calling to my registered mobile number.

Hope you understand my loss and I am a loyal customer of Yatra and I am buying nearly more than 2 Lakhs worth tickets from your site per year.

At the same time, I guarantee you that, I will never hesitate to seek justice if I am not properly compensated.

Thanks and regards,

N.Lakshmanan
[protected]
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