Yatra.com — money blocked while booking air ticket

 
187 Reviews
 madhur
i was in the process of booking a flight from mumbai to delhi. there incurred some error, mostly a deliberate one, or may be it was a flaw in yatra.com website that i got the message that my ticket money, Rs. 3585 was blocked and then it has not yet been released. when i contacted their customer care, they say it would take 7-8 days before it gets refunded. so it has caused a great deal of inconvenience to me and i urge the concerned authorities at yatra.com to help my cause immediately.

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Dear Mr Sharma,
Thank you for contacting us at Yatra.com.
We apologise for the inconvenience faced by you.The refund for your booking was already processed from our end. We hope you must have received the same into your account.
Should you require any further assistance, please call us on[protected] or alternatively write to support@yatra.com
Best Regards
Yatra Care

Yatra.com — Non refundable money

Hi,

I have cancelled a ticket from Chennai to Coimbatore in nilagiri express fist class AC which was booked through Yatra.com. Ref number is QW90HE
I tried contacting them.But there is no response. The ticket which I cancelled is a refundable ticket.I cancelled it on 15th October.But till now I didnt get the refundable...

Dear Customer,

Greetings of the day from yatra.com.

We sincerely regret the inconvenience this may have caused you. Our concerned team is looking into your query.
Request your patience in the interim.

Best Regards
Yatra Care
Dear Customer,

Greetings of the day from yatra.com.

We have now processed refund of INR 1953/- under yatra reference QW90HE from our end. Bank would take approx. 5-7 working days to update the credit into your account on a Debit card transaction. We hope this helps resolve your query.

Should you require any further assistance, please contact us at rail@yatra.com.

Best Regards
Yatra Care

Yatra Online Private Limited, India — Yatra.com charging more on cancellation of flights

I have booked an e-ticket from Yatra.com from Delhi to Bhubaneshwar for Rs. 3984 on 28-Oct-2011 for Jetairways flight no. 9W-2287.

On 29-Oct-2011, I booked another ticket for the same flight and same date for my wife for Rs. 3484, this time directly from jetairways.com website.

On 9-Nov-2011, I had to cancel both these tickets. Jet Airways didn't charged me a single penny for this cancellation.

Yatra.com mentioned it clearly that their cancellation charges are Rs. 250, which was pretty fine but they also levied an airline cancellation charge of Rs. 750, which I was not able to understand.

It is very hard to believe that Airline charges more to the Agents as compared to normal travelers.

On posting this complaint on their forum they replied that "We would like to inform you that the airline cancellation charges are different from booking to booking so that is the reason that we deducted Rs 350 as airline charge and Rs250 Yatra charge in your booking.you can confirm the same from airline also."

On this I again informed them that they have charged me Rs. 750 as airline cancellation fee not Rs. 350 (this was actually the base fare). Here they acknowledged their mistake and refunded me back the Rs. 400.

The point I am trying to make here that because of not having any knowledge about the airline cancellation fee most of us do not even care about paying Rs. 750 (or more) to these online agents and they are easily fooling us, inflating their revenues and going for IPOs

I think RTI Act should be applicable to these private companies also where they disclose what they are actually doing. Though the money involved is not that significant but as a citizen, I would surely like to raise this issue to the higher authority.
Dear Customer,

Thank you for taking the time to share your feedback with us.

Request you to share with us your Yatra Reference Number, contact details and email address to enable us to investigate this case and respond to you. Please send these details to us at forums@yatra.com

Assuring you for our best services at all times

Best Regards
Yatra Care
i m facing the same problem. No contact number intact is reachable and I am trying for last 2 days. Emailed as well for cancellation but no response. I need to fly today urgently. All these company do is apologize and get satisfied rather taking responsibility for such lethargic service.

Yatra.com — Money not refund

Sir,
I had booked a railway ticket to Bhubaneswar from yatra online. I have not recieve the refund amount of Rs.2490 after cancelling the amount. Details given below

PNR No. [protected]
Booking Date : 29/09/2011
Jurney Date : 25/10/2011
Yatra Ref No. YG1DE
Debit Amount : Rs 2490

With best regards
Sandeep Kumar

Yatra.com — no booking of ticket done but payment claimed

On 03/12/2011 I tried to book ticket from Kanpur to Ranchi online through Yatra.com. Payment was made through SBI debit card. just one minute before of completion of transaction I received a mail from yatra.com stating that there are no two ticket available although payment amount of Rs.355/- was already credited from my account.

But to my shock when i received the card statement i found that yatra.com had claimed the amount for ticket which they had never booked on 03/12/2011. i try to calll the costomer care no. which was never received till date.
Kindly apprise me as to what steps i have to take.

Thanking you,

yours sincerely,

binam gurung

3/1 GR
dipatili cantt, ranchi
Mob.no.[protected]
Dear Sir,

On 15/11/2011 I tried to book rail ticket from mumbai to delhi online through Yatra.com. Payment was made through kotak bank debit card. just one minute before of completion of transaction I received a mail from yatra.com stating that there are no two ticket available although payment amount of Rs.602/- was already credited from my account.

But to my shock when i received the card statement i found that yatra.com had claimed the amount for ticket which they had never booked on 15/11/2011. i try to calll the costomer care no. which was never received till date.
Kindly apprise me as to what steps i have to take.

Thanking you,

yours sincerely,

Deepanshu Arora
deepanshu3dpro@gmail.com
[protected]
Dear Mr Gurung,

Thank you for contacting us at Yatra.com

We apologize for the inconvenience caused and please be assured this is most definitely not the quality of service we aim to provide our customers.Would request you to please share your booking details & contact e-mail to investigate further & assist you in this regard. Our Customer Care Team tried contacting you on your number, but were unable to reach you as the number was switched off.

Should you require any further assistance, please call us on 1800 1029_ 900 or alternatively write to support@yatra.com

Best Regards
Yatra Care

Yatra.com — Yatra folks not replying past 2 weeks!!!Refund against cancellation of Kingfisher flight

Ticket was booked for flight IT-4573 on 19-Nov-2011 from Kolkata to Ranchi (2 Pax) through YATRA.COM.

This flight got cancelled and I have been following up with Yatra.com for last 2 weeks for refund. Customer Service was unable to answer this on phone and no replies after couple of follow-ups.

Yatra flight ref num: [protected]

Airline PNR: IQXCGQ

Please suggest/advice.
Dear Mr Akhter,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience caused and please be assured this is most definitely not the quality of service we aim to provide our customers. Please be informed that the refund is already processed from our end on 7th december 2011 for the amount of INR 5368.00. As this is a bank transfer transaction, the bank would take approx.7-8 working days to update this credit into your account.

Should you require any further assistance, please call us on 1800 1029_ 900 or alternatively write to support@yatra.com

Best Regards
Yatra Care

Yatra.com & Shiftthoughts.com — Not received any confirmation through mail or not received any courier of vouchers.

Dear Sir,
I have received call from Ina Aluwalia representative of Shiftthoughts.com on 15th DEC 2011 & explain me about offer of YATRA.COM , given below
Domestic Holiday Voucher
Applicable for minimum 3 nights /4 days domestic holiday packages.
Domestic Hotel voucher
Applicable for minimum stay of 3 nights.
Domestic Air Travel Voucher
Applicable on return travel booking (to and fro) on basic Air fares only.

Ina Aluwalia representative of Shiftthoughts.com , commitment that received mail within one day & kit of vouchers with 4-5 working days after online transaction of Rs. 6660/- through HDFC CARD.
Till today I have not received any mail or courier, also I have tried landline no.[protected], but no response.
Please help for vouchers or recovery of money.

Regards,
S R M , Mob no. [protected]
Dear Customer,

Greetings of the day.

We apologize for the inconvenience you have faced in this regard. Our Customer Care Team tried contacting you regarding your concern.
We have sent the soft copies to your email address.We hope you must have received the same.

Should you require any further assistance, please call us on [protected] or [protected] or alternatively write to support@yatra.com

Best Regards,
Yatra Care

Yatra.com — NOT GIVING REFUND AMOUNT

I felt worst customer care from Yatra. I request not to book railway tickets on yatra.com. I cancelled my booked ticket and could not able to get my refund amount Rs.34440/-. If i tried to contact customer care, no body for the train queries. If i contact flight department in customer care, they just disconnect the line if we ask for train quiries.

But, the fact is after cancelled my ticket last 10 days, i am not able t get my refund amount. If i send mail to rail@yatra.com; there is no reply.

Worst response from YATRA.COM
Dear Customer,

Thank you for contacting us at Yatra.com.

We sincerely regret the inconvenience this may have caused. Would request you to please share your booking details & contact e-mail to investigate further & assist you in this regard.

Should you require any further assistance, please call us on 1800 1029_ 900 or alternatively write to support@yatra.com

Best Regards
Yatra Care

yatra/flight — yatra is not trusted website in refund

yatra is not trusted site for online booking if ur booking by yatra BE WARE cancilation is not fair by yatra end
I have booked a air ticket from yatra and cancelled it but refund is not yet generated I have talk with yatra representative they said to me i am not responsible for refund .
ticket revue is as follows
YT869028
MrBINAY KUMARSHARMA
DEL - PAT
08/11/2011
25/12/2011
TIX ISSUED

Yatra Bookings — REFUND OF e-TICKET AMOUNT

Dear Sir,

Recenlty I have booked and cancelled an e-Ticket (Train ticket) on[protected].

Yatra Booking Reference No.M32BWE.

Cancellation ID : M32BWE-CAN-123.


It has been 4 days now since cancellation of the e-TICKET through YATRA web portal.

However, I have not yet received the refund amount of Rs.1803/- .

Request you to kindly arrange to get the refund back to my account on priority basis.



Thanks
Giridhar
Mobile : [protected]
Sir,
I had booked a railway ticket from Nizamuddin(Delhi) to Madurai in yatra online.But Bookong Ticket not Received..and I have not recieve the refund amount of Rs.2297. Details given below

Booking Date : 16/04/2012
Jurney Date : 20/04/2012
Yatra Ref No. BMI0AG
Debit Amount : Rs 2297

With best regards,

j.karthikeyan

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    Yatra.com - money blocked while booking air ticket