[Resolved]  Yatra.com — failure booking refund pending

Address:Mumbai City, Maharashtra

Dear Sir/Madam,

I have booked an air ticket for my wife & child from Madurai to Mumbai in Air India flight through Yatra.com website on 24.01.2013. When i booked 1st time the transaction was success & Rs.4537/- was deduct from my account, but I din't received ticket. With in 5 minutes i received a call from Yatra call center & they told that ur ticket is not confirmed because of payment was not received at YATRA & he insisted me to book again & said that the failure booking amount will be refunded with in 2 to 3 days. But I did not received refund & on 4th Feb i sent my 1st mail to YATRA regarding the refund & yatra replied me that send ur transaction detail. I have attached my transaction details and i again sent mail on 11th feb & yatra replied that with a mail that the amount was not credit in our account. Then I showed YATRA's reply to SBI where I am having account & they replied me that both the transactions maid for booking the air tickets are credit in yatra account on 28.01.2013. The reply from yatra, SBI bank , the details of my successful booking of ticket & my transaction detail till date from the booking are with me I can send it through mail if i get a mail ID to send those details.It is in pdf fomat. Please help me to get the refund.

A.Vignesh,
Ph:[protected]
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Yatra.com — Non-Refund of Failed Booking

Dear Team,

I tried booking an Online ticket through Yatra.com. The ticket did not get booked but the amount got deducted. I lodged my complaint twice with the Yatra customer care. The following is the complianht reference number. But to no avail. They have not returned the money as yet.

Yatra Reference Number for Failed Booking:S1HR8C

Kindly help.

Yatra.com — refund of booking amount

An amount of Rs 5246.00 has been debitted from my acconnt a/c booking of unconfirmed air ticket from jammu to mumbai through internet banking vide booking ref number [protected]. The said amount has been received by yatra.com. as confirmed by icicibank authorties. I have made many requests to yatra.com to refund the amount but in vain. since the ticket was unconfirmed and icould not made any travel nor received any confirmation from yatra.com. it is requested to get my money refunded
Dear bushanlal zalpori,



We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call[protected]



Thanks,

YatraCare
Dear customer,


Thank you for contacting us at Yatra.com

We regret the inconvenience caused. We have processed refund to your account for the above transaction on 10th October 2009. We hope the credit has reflected in your account.

Best Regards
YatraTeam
Dear Customer,

We truly apologize for the inconvenience you have faced in this regard. Delay in response is deeply regretted as this case was under investigation. We have processed full refund of INR 4537 on 14th May under reference no# YT 10684047. Since the transaction was done through Net Banking, it generally takes 7 to 10 working days for the amount to reflect in your account. Hence, you are requested to wait till that time and cross check the status of refund from the concerned bank after the completion of this period.

Best Regards
Yatra Care

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