Yatra.com — Tour Planning and Assistance

3 Reviews
 bidisha79 on May 26, 2011

I am placing this complaint on behalf of Mr. Debiprasad Haldar alias D.P. Haldar. This is in regards to his wish to travel to Europe with his wife for a holiday. He is aged 63 and is not so active as used to be but inspite of these, Yatra.Com have provided services of highly inferior quality and have behaved as though there interest was to only take money from us but not provide the service. As such ahve been forced to complain.

We had been in touch with Mr. Saroj Jena of Mumbai office, Mr. Mayur from ideal solutions for Visa, Spoken to Shalini Sharma Mumbai Office and Supratim Dasgupta from Kolkata Salt lake office.

To satrt with, Yatra states that all their respective offices are capable to handle all issues concerning customers at anytime and as mentioned by Saroj Jena they have a common customer base that is accessible by all their offices wherein they can get all details owing to one particular customer and their travel details. As such when asked why they are always hesitant to respond to my parents queries theor quick response is its not done from Mumbai office but Kolkata office as such they should handle the same.
So falsify their own selling points. This same point was reiterated by shalini Sharma and Supratim Dasgupta.

As they are the vendors, as per a customers understanding post selling their package to us they are suppossed to inform us of what when next to do. Which in this case we as in the customers have done as they havent bothered for once to give us any assurance that we are in good hands and our travel arrangements will be sorted by them.

Secondly they have a VISA application collection and checking centre that is where Mr. Mayur. Once the application is filled it was accompanied with all asked for documents (which as per us was not sufficient and correct because we have travelled abroad and in this very case U.K. thrice in the past and had done our own documentation and never faced any troubles but knew and felt that info asked to be provided was less) which were to be checked at the collection centre and then forwarded for VISA stanping. Well looks like my aged father might not have done the needful (As per Mr Jena) because the VISA was rejected. The reason mentioned was that my father's pay slips were not attached and as well my mother who is a housewife was shown as working in the same organization as my Father. Which i understand cannot have been committed by my father as he is aware to the extent the VISA applications are scrutinized. And having recieved VISA's on earlier occassions it was a shock to receive a rejection based on above mentioned reasons. On cheking the copy of the form submitted we found the statements to be incorrect as both the mistakes so to say were not made by my father as he had kept the complete set zerox. Now come to think of it who could have made the mistake. Definitely the collection and verification centre. And they are not available right now to comment. And as normal Mr. Jena who initially did not bother to mention that fact that only if Mumbai office does the booking I take care or Delhi office is to take care and did not inform the customer regarding the booking options is in denial of the fact that he as a service provider on behalf of Yatra is supposed to immidiately take the necessary steps and check wat went wrong and if any major issues to apologise and refund the money on the least.

They are not ready to do any of these and my parents at this age is suffering a loss of money and tension stress separately. My father being a heart patient has been so stressed that he is started feeling sick now whereas the sole reason for employing Yatra was to reduce the strain of having a Holiday after all thats what these Travel and Holiday agencies advertise.

Request some assistance with this situation and some respite from these sort of servers.

Thanks and Regards,
Your's Sincerely
Bidisha Haldar
Complaint comments  2 Comments     Updated: Share0Tweet0Share0


Dear Ms Haldar

Thank you for contacting yatra.com

We sincerely regret the inconvenience this has caused however would like to bring into your notice that the visa rejection of Mr & Mrs Haldar happened due to non-submission of their salary slip.

We would request you to please refer to the visa refusal letter and advise in case of any further assistance required from our end. We request you to please treat this as an isolated case and look forward to your kind understanding in this regard.

Should you need any further assistance; please do not hesitate to contact us.We are pleased to serve you better at all times.

Warm Regards
Yatra Team
Dear Sir,

We understand the reasons for VISA rejection quite cleary, but, we were not guided in any ways by you or your vendor Mayur so as to submit documents in a proper order. We were assured severl times (before we made any payments that is (!), that you will be "assisiting us in all eventualities", we have received a complete mess of a service from your end. Your mumbai executives say "since the booking is done from Noida office, we will not help you"! Your Noida executives do not even bother to respond to the several phone calls and e- mails regarding simple requests the actual travel itinerary!

We sincerely do not know what will be the fate of your investors in your forthcoming IPO.

In any case, we are taking up the case to consumer courts since we have all the evidence supporting our claim for a full refund and damages on account of mental agony, wastage of time and money etc.


Bidisha Haldar

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