[Resolved] Yepme — Order not placed but amount is debited from account | |||||
Dear Sir, Mobile: [protected] Reference Numbers:Attached below I ordered on Monday[protected] for Yepme Pack of Two Socks & Casual Shoes Combo offer (Item Code: 16401) for Rs. 599, and made (Net Banking) payment for Rs. 479 (Rs.120 Special Discount as per the advertisement), Processing of order and payment completed successfully, due to technical problem in your site after the online payment it only showing( In my account -my orders page ) I ordered for COD for Rs. 599 and the order number’s (2728049 and[protected] later I cancelled the wrong payment orders. I checked and confirmed by the bank the amount is debited from my account. please Refund my cash or Send me the same Pack of Two Socks & Casual Shoes (Item Code: 16401). I called so many times to customer care but they didn't take any resolutions yet , also i mailed to customer care Id regarding this issue but no one is responding Reference No:- IGK3416529 Payment Gateway reference Number:[protected] Transaction Date: -22-Jul-2013 Amount-INR 479.00 Status -Success Reason- Processed Was this information helpful? | |||||
Jan 23, 2017 Complaint marked as Resolved | |||||
 5 Comments | |||||
Comments
Dear Concern,
Finally the issue resolved by one your Customer service, according to your executive the issue was I ordered for credit purchase but system generated as COD purchase and the amount is debited in my account.I got refund against Order ID 2728049 on 30-Jul-2013.
Thanks for your service and Hope a better service from you in future.
Finally the issue resolved by one your Customer service, according to your executive the issue was I ordered for credit purchase but system generated as COD purchase and the amount is debited in my account.I got refund against Order ID 2728049 on 30-Jul-2013.
Thanks for your service and Hope a better service from you in future.
dear sir
we order 3no. of ladies sandal +1 no. of mens sandal, bet we had received 2no.s ladies sandal balance sandal are order cancelled showing in your order status mail, my payment still know not received, kindly return payment.my order no 7428019.
we order 3no. of ladies sandal +1 no. of mens sandal, bet we had received 2no.s ladies sandal balance sandal are order cancelled showing in your order status mail, my payment still know not received, kindly return payment.my order no 7428019.
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+91 11 6637 2424 (Customer Care)
+91 124 6637 2424 (Customer Care)
Orchid Centre, 2nd Floor, Right Wing, DLF Golf Course Rd, Sector 53, Gurgaon, Haryana, India - 122002
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Thank you for contacting Yepme Customer Service. We have received your email and our Customer Service team will be responding to you soon.
Incase of query/complaint regarding your order, we would encourage you to log the same at: http://www.yepme.com/AddComplaint.aspx for faster resolution.
You may also refer to our Returns and Exchange Policy at http://www.yepme.com/ReturnExchangePolicy.aspx for more information on returns and exchange.
For any further information or escalations feel free to call our customer care team at[protected] between 9 am to 9 pm (7 days a week).
We are committed to help you and will assure the best services.
Warm Regards,
Customer Support Team,
Yepme.com