[Resolved]  You Broadband & Cable India Ltd — Harassment and cheating

Address:

Bangalore, Karnataka

Dear sir,

I am dr srinivasa murthy.d from jayanagar bangalore.
I am a subscriber for an ISP company youbroadband.

This company is cheating the subscribers a lot in terms of speed and data.
Their harassment is unbearable. the call center gives just parrot reply whenver we complain.
They exploit us after subscribing.

Recently their marketing people came to us with a proposal of 8GB data per month and 2mbps speed.

i told the executive it is a notorious company and worst service possible. In spite of that he persuaded me
to take up as there are lots of changes in technical lines and also in managment. Upon his personal guarantee
I subscribed to his plan and paid money in advance for 3 months.

ever since i paid there is no proper continuity of connection . And horribly on 20th day my speed drastically
dropped. Upon enquiry they said my quota of 8 GB was over and hence the speed is low. Only after 31st my 2 mb speed will be
restored.
Again from the last 5 days there is some technical problem in connection.
The tech person came and advised me not to use Antivirus programe to run youtele internet service.
Now there is no antivirus but still the speed is less than 256 kbps. the download rate is hardly between 19-34 kbps.

I demanded discontinuity of service and refund my advance for 2 months and deposit.
Now the marketing person says there is no question of refund in this company, contrary to his verbal assurance at the time of
taking 3 months rental advance from me.

he says i can do whatever i want.
i informed the police about the comapny. they said to give written compaliant anfd they take action.
In this company we know only field executives and unknown call center employees.
Pl advice me to go ahead as none are known to me.

I HAVE AIRTEL CONNECTION WITH 512 KBPS SPEED WITH SAME ANTIVIRUS ON IN MY HOSPITAL WITHOUT ANY PROBLEM
regards
dr murthy