[Resolved]  Zee Dish Tv — Paid channels not activated

MY FOLLOWUP WITH DISH TV STUPID CUSTOMER CARE...
*************************************************************
Please read from bottom to top....

To Dish TV,

This is my last mail regarding the refund issue. I have been following it up since past 2 months for my refund of excess payment. I have not received even a single reply. When I called customer care several times they gave only complaint numbers and at last told to mail Mr. Gagan at [protected]@dishtvindia.com which was bouncing back. Now if I call customer care, they keep me on hold the line for several minutes and disconnect the phone. As I have paid the amount Rs.900 through credit card credit card company has charged 385.19 as late payments. I have spent over 500 rupees from mobile for this stupid thing.

NOW I HAVE DECIDED TO GO TO CONSUMER COURT, IF I DIDN'T GET MY REFUND OF RS.1785.19 INCLUDING LATE PAYMENT FEE & TELEPHONE CHARGES.

I DO NOT EXPECT ANY MAIL OR CALL, JUST MY REFUND WITH IN A WEEK (i.e. BEFORE 27TH SEP 2007).

Good Bye

----- Original Message -----
From: "Prakash Devadiga"
To: <[protected]@dishtvindia.in>
Sent: Wednesday, October 10, 2007 10:09 AM
Subject: Fw: Refund

> Dear Mr. Gagan,
>
> I have been instructed to forward this mail to you from one of the dishTV
> representative.
> I have a refund issue, occured during renewing for dish Maxi (kannada).
> By mistake I have renewed the old VC number instead of new VC number. I have
> done payment through my credit card.
> In dishtv site its still showing my old VC number (surrendered to you), from
> where I have copied the VC number while renewing (on 2-Aug-07).
> Next day when I came to know that it was wrong VC number again I have
> renewed for new VC number.
> I didn't get any confirmation of transaction for boththe renewal but page
> displayed with error. But My credit card was charged for both the
> transactions. I have been following it up since last 1 & half month through
> email and over the phone. But no proper response from the dish TV.
> I had attached my credit card statement too in each and every mail. At last
> I have been told to contact you and I hope you will do the needful.
> Now I have got a second bill for Rs. 385.19 for the late payment because of
> this. So I request you to look into the matter and refund my Rs.900 + late
> payment charges of Rs 385.19 which is charged by my credit card company.
>
> I have enclosed credit card statement for your reference.
> Please Refer Complaint Numbers
> 8705465
> 9170400
>
> Regards,
> Prakash K. Devadiga

----- Original Message -----
From: "Prakash Devadiga"
To: <[protected]@dishtvindia.in>
Sent: Monday, October 08, 2007 9:58 PM
Subject: Fw: Refund

> Dear Mr. Gagan,
>
> I have been instructed to forward this mail to you from one of the dishTV
> representative.
> I have a refund issue, occured during renewing for dish Maxi (kannada).
> By mistake I have renewed the old VC number instead of new VC number. I have
> done payment through my credit card.
> In dishtv site its still showing my old VC number (surrendered to you), from
> where I have copied the VC number while renewing (on 2-Aug-07).
> Next day when I came to know that it was wrong VC number again I have
> renewed for new VC number.
> I didn't get any confirmation of transaction for boththe renewal but page
> displayed with error. But My credit card was charged for both the
> transactions. I have been following it up since last 1 & half month through
> email and over the phone. But proper response from the dish TV.
> I had attached my credit card statement too in each and every mail. At last
> today I have been told to contact you and I hope you will do the needful.
> Now I have got a second bill for Rs. 385.19 for the late payment because of
> this. So I request you to look into the matter and refund my Rs.900 + late
> payment charges of Rs 385.19 which is charged by my credit card company.
>
> I have enclosed credit card statement for your reference.
> Please Refer Complaint Numbers
> 8705465
> 9170400
>
> Regards,
> Prakash K. Devadiga
>
> ----- Original Message -----
> From: Prakash Devadiga
> To: Customercare
> Sent: Tuesday, September 25, 2007 10:24 PM
> Subject: Re:Refund
>
> TO THE CONCERNED DEPT./CONCERNED PERSON,
>
> INSPITE OF REPEATED FOLLOW UP, I HAVE NOT STILL GOT REFUND OF ACCESS PAYMENT OR EVEN A REPLY TO MY MAIL.
> NOW MY CREDIT CARD COMPANY HAS PUT 300 LATE PAYMENT FEE FOR THIS DELAY PAYMENT OF RS.900 BECAUSE OF YOU PEOPLE. SO IMMIDIATELY > REFUND MY RS.900 + 300 LATE PAYMENT CHARGES AT THE ERLIEST TO AVOID FURTHER FINE. IF ANY ISSUES LET ME KNOW SO THAT I CAN FIND > > > ALTERNATE SOLUTION INSTEAD OF WAITING THIS MOST TERRIBLE SERVICE.
>
> DISGUSTED CUSTOMER
> PRAKASH K. DEVADIGA
>
> ----- Original Message -----
> From: "Customercare" <[protected]@dishtvindia.com>
> To: <prakash.[protected]@gmail.com>
> Sent: Wednesday, September 12, 2007 3:40 PM
> Subject: Fw: Refund
>
> Dear Mr.Prakash,
>
> Thank you for writing to Dish Tv.
>
> This is in reference to your complaint regarding refund of excess
> payment.
>
> We regret for the inconvenience caused due to delay in reply.
>
> We would like to convey that the complaint has been forwarded to the
> concerned
> department and they will surely be doing the needful.
>
> *Please note your complaint number as 8705465 .You can call our customer
> care number[protected] or our Toll free number[protected] only
> through
> BSNL landline telephone to confirm the status of the complaint.
>
> Assuring you best of the services, looking forward for long and healthy
> relationship.
> Continue experiencing the new TV entertainment with us.
>
> Thanks and Regards,
> Sandeep Bhutani
> Customer Care Desk
> Dish TV
> "The future of T.V. entertainment"
>
> On Movie on Demand this week (Sep 06 -12, 2007)
> English blockbusters: 'The Haunted Mansion, - Shanghai knights', 'Con
> Air, Dejavu ,
> Hindi blockbusters: 'Munnabhai MBBS ', 'Aitraaz ' , 'Zameer'
>
> To order a movie, SMS MOD <your 11 digit VC number> <movie product code>
> and send to 57575.
> To know the product code, please watch Movie on Demand channels (Channel
> Nos. 50, 51, 52, 53, 54).
>
> For further information on Dish TV, you can visit our website
> www.dishtvindia.in or call our customer care number[protected] &
>[protected]along with 3 digit STD code) & 6001347(along with 4 digit STD
> code) [Accessible from all landlines except MTNL/BSNL lines] or our Toll
> number[protected]only through BSNL landline telephone). You can
> also use our SMS service for inquiry. For any Customer Query Type:
> DISHTV space CQ space < Type Your Query > send it to 57575.
>
>
> Waiting for your reply to my mail sent 3 days back...
>
> Regards,
> Prakash
>
> ----- Original Message -----
> From: "Prakash Devadiga"
> To: "CustomerCare" <[protected]@dishtvindia.com>
> Sent: Saturday, September 08, 2007 11:57 AM
> Subject: Re: Refund
>
>
>> Hi,
>>
>> I don't have any transaction ID as I got error message after renewing
> the
>> card (for both new & Old card) but, my credit card was debited for Rs.
> 900
>> for each transactions. I had enclosed credit card statement in my
> previous
>> mail. Again I am attaching the same for your reference. The date of
>> transaction is 2-Aug-2007 for old card (which was returned to
> Mangalore
>> dishtv dealer in broken condition) & new card transaction date is
>> 03-Aug-2007.
>>
>> Regards,
>> Prakash
>>
>>
>> ----- Original Message -----
>> From: "CustomerCare" <[protected]@dishtvindia.com>
>> To: "Prakash Devadiga"
>> Sent: Saturday, September 08, 2007 8:18 AM
>> Subject: Fw: Refund
>>
>> Dear Mr. Devadiga,
>>
>> Thank you for writing to Dish Tv.
>>
>> This is in reference to your mail regarding refund the money.
>>
>> We would like to convey that kindly revert us with transaction Id so that needful can be done at the earlies.
>>
>> We would also request you to revert back for any further query.
>>
>> Assuring you the best of services. Looking forward to a long and healthy relationship.
>> Continue experiencing the new TV entertainment with us.
>>
>> Thanks and Regards,
>>
>> Deepak Bhandari
>>
>> Customercare Desk
>> Dish TV
>> "The future of T.V. entertainment"
>>
>> The movies which are available on MOD service (06 Sep. to 12 Sep. 07) are as follows:
>> Munnabhai MBBS (Product Code-50207) (Rs. 50)
>> Aitraaz (Product Code-50208) (Rs. 50)
>> Zameer (Product Code-50209) (Rs. 50)
>> Shanghai Knights (Product Code-60132) (Rs. 62)
>> Deja vu (Product Code-60133) (Rs. 75)
>> The Haunted Mansion (Product Code-60134) (Rs. 62)
>> Con Air (Product Code-60135) (Rs. 62)
>>
>> To order a movie, SMS MOD <your 11 digit VC number> <movie product code> and send to 57575.
>> To know the product code, please watch Movie on Demand channels (Channel Nos. 50, 51, 52, 53, 54)
>>
>> For further information on Dish TV, you can visit our website www.dishtvindia.com or
>> call our customer care number[protected], 60013474 or our Toll number[protected]only
>> through BSNL landline telephone). You can also use our SMS service for inquiry. For
>> any Customer Query Type: DISHTV space CQ space < Type Your Query > send it to 57575.
>> =============================================

>> ----- Original Message -----
>> From: Prakash Devadiga
>> To: Customercare
>> Sent: Thursday, September 06, 2007 9:16 PM
>> Subject: Fw: Refund
>>

>> Waiting for your reply to my mail sent 2 days back...
>>
>> Regards,
>> Prakash
>> ----- Original Message -----
>> From: Prakash Devadiga
>> To: Customercare
>> Sent: Tuesday, September 04, 2007 3:01 PM
>> Subject: Refund
>>
>>
>> Dear Sir,
>>
>> I would like to bring your notice that I have paid Rs.900 extra while
>> renewing the DISHTV subscription. As my new VC card number
> ([protected])
>> was
>> not updated in dishtv site under subscriber profile, I have put old VC
>> number [protected] and renewed by paying through credit card. Again
> next
>> day
>> I have renewed the new viewing card number by paying Rs. 900 towards
>> 3months
>> subscrption. So I request you to refund my amount of Rs.900 which was
> paid
>> extra. I have attached my credit card statement scanned copy for your
>> reference.
>>
>> Kindly do the refund at the earliest and oblige.
>>
>> Subscriber Information:
>> Old VC No - [protected]
>> New VC - [protected]
>> STB No - 0598AAZ37YS26237
>> Membership No - 735162
>>
>> Regards,
>> Prakash K. Devadiga