Reliance Digital — Pathetic, Poor, Non reliable,Poor Representatives services
I had a non-pleasing and insulting experiencing of visiting the reliance digital store located at halwasiya court,Lucknow. I made a query on 28th march on reliance website i.e http://www.reliancedigital.in/contactus.html for Sony VAIO E Series SVE14123CN Laptop, 14 inch (35.6 cm) for which i received a call from sales representative named Deepanshu Dwivedi from mobile [protected] and I asked him to send me a quotation(attached in mail) for the product on my email id but the problem started right there from starting here only as the quotation was send after making 12 calls to your sales representative and after so much pursuance from my side the quotation was finally received at my mail. I am also attaching the quotation in this mail and have a look towards the quotation which was sent to me where even no name has been mentioned anywhere in which whose favor the Demand Draft has to be made and what city it has to be made payable so therefore i asked for it by again making a phone call. I always said to your sales representative that I would be making the payment by demand draft still no terms and condition were told to me regarding the delivery of the product would be made only after the clearing of the Demand Draft. I requested my bank to issue a demand draft in favor of RELIANCE DIGITAL RETAIL LTD. Payable at LUCKNOW D.D. No. 825521 form Vijaya bank, Hardoi dated 30.03.2013 for an amount of Rs. 34,740/-. So finally we traveled by our car to a long distance of 110 kms from hardoi to Lucknow to buy the laptop and came to reliance digital store located at HALWASIYA COURT, Lucknow after 2 hours of journey on 30.03.2013. While selecting the product I changed my mind and selected the LENOVO laptop model Lenovo G[protected] priced at Rs.32,990 still i again said I will be making a payment by Demand Draft but still the shock of my life was not told. Since the Draft amount was of more than the Laptop Price I said to convert the remaining amount in to Reliance Digital Gift Card and I was told that it can be done.Finally when I reached towards the billing counter I was told that the laptop would be delivered only after the clearing was made i.e approximately after 6 days, I asked why is that so as I never faced such problem before i was told it was company policy. I inquired about it again and again and asked for several other options but even other options were denied to be me. So finally i had to return back to hardoi empty handed i.e without a laptop which is absolute mental harassment, fraud, miss-communication, unreliable customer services and more-soever it was sheer waste of my precious time and fuel and who will bear the cancellation charges of demand draft and i think that the reliance donot care of their customers and they always treat customers like a football.
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