[Resolved]  Connect Broadband — I am Complaining about the Extra unnecessary Money charged by Connect BroadBand Company.

Address:110017
Website:connectzone.in

I live In delhi. and for B.tech i went to LPU, Jalandhar. there i live in a PG. I had taken an Internet connection of CONNECT BROADBAND At Dhakoa PHATAK. and closed my connection and had the receipt also. it was DSLS connection.

when i came to 2nd semester i shifted my PG to DEEP NAGAR. there i asked that company to reopen my account. they said your DSLS connection cannot be opened in that area you need to take a new connection of WIFI. i agreed to that.
but at the end of the 2nd semester i got a call from lawyer saying your bill is 3500, you need to pay it immediately otherwise he'll file a case against me for not paying the bill. he was talking about the DSLS connection.

that time i called connect office but serivices were dead. then i called a mam over there but it was out of coverage area. due to some reason in telephonic issue i weren't able to talk to any of the connect customer services.

and the lawyer was calling me again and again.
asking me to pay the bill.
i told him i had closed the DSLS connection and now i use WIFI connection. but he didn't listen. so I paid.

all of this when happened i was in delhi.
when i went to punjab i asked them they said by mistake he would have called you.
you were not suppose to pay.
so i asked for the refund. but they said not refund is done here.
the i asked both connections were on my name so they could just replace the DSLS paid money to my WIFI money.
they refused.
I HAD RECORDED ALL CONVERSATION.
but audio attachedment is not available. please help me.

so basically i want my money back. OR just replace my money to my WIFI account.
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Aug 1, 2017
Complaint marked as Resolved 
Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint.
Verified Support
Jun 23, 2017
Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response
Dear Customer,

"This is in response to your complaint on which you have mentioned your complaint against your connection services
Sir, You haven't Mentioned your connect number in your complaint & you personal number is also not mentioned where we could contacted you.
Pls You can write us with your number so we can help you further.

Yours sincerely,
Appellate Team
Complaint comments 

Comments

Dear customer,
This is not the experience we want you to have with us. Please share your contact details. we'll get this checked and call you to discuss this.

Regards,
Team connect

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    Quadrant Televentures / ConnectZone.in / Connect Broadband Phone
    +91 17 2509 0000 [Head Office]
    Quadrant Televentures / ConnectZone.in / Connect Broadband Address
    B-71, Industrial Area, Phase 7, Mohali, Punjab, India - 160055
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