[Resolved] Connect Broadband — New connection not installed | |||
On 04 july i have made the payment of 1250/- rs to one of a connect sales agent regarding my new wireless internet connection. He said sir maximum time for installation is 2 weeks. I said ok. After 10 days i checked the status from customer care team and they said sir your connection will install in 2 days we have raised complaint regarding this, after 2 days when i call they said sir tomorrow morning your connection will setup. Next day evening when no one call me & came i called again to customer care team and they said sir your request is auto cancelled because it's more than 2 weeks. They said i have to visit local connect office. I called to same person who took payment & he said sir customer care team don't know anything, before 18 jul your connection will setup actually do not have equipment for installation right know so that's why it's taking time. I was calling him today also but they even not answering my calls. From customer care team i getting answers sir we are unable to help you because your connection not setup. Are they just playing with me. I mean i have done the payment now i just need the service. And they are not ready to provide service. When i ask for refund they said sir it will take 1 month time. Why 1 month it's taking for refund when i submit case give me my case back. There agent don't have manners to talk to customer, i have 2 agent name from customer care team of mohali who talk to me like i am no one for them. I don't want to mention name i have employee id's also because my issue only for internet related not personal so i am not updating name. I just want to install the internet or else refund not in 1 month. Complaint number : 12773947 Second complaint number : 12813607 Was this information helpful? | |||
Aug 4, 2017 Complaint marked as Resolved Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint. Verified Support Jun 23, 2017 Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response Dear Customer, This is in responce to your complaint regarding installation issue against you connection. We are apologies for inconvenience cost you had, as you had raised you complaint in the month of July'16 that it was delayed in installation processing for your connection, sir it was reverted back to you also & had a discussion with you also from one of our team member that due to delay in documentation that delay was happened. As your connection was installed after that . & same confirmation was taken by you . Yours sincerely, Customer Care Team | |||
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+91 17 2509 0000 [Head Office]
B-71, Industrial Area, Phase 7, Mohali, Punjab, India - 160055
We regret the in convenience caused to you. Your complaint has been escalated to the concerned at Connect office.
It will be rectified soon.
Regards,
Team Connect