Consulting Rooms Private Limited — damaged sony 101.6cm (40 inch) full hd led tv- replacement issue order id: od[protected] sold by: consulting rooms private limited

Address:	600032
Website:	www.flipkart.com

I bought a Sony 101.6cm (40 inch) full hd led tv in flipkart and the product was received by me in person from Flipkart HUB at Vanagaram on 05-February-2018 at 6.45 pm since they hadn’t taken my request in change of the delivery address. The product was opened by the hub manager and were noticed that the same was been in damaged condition. Hence i requested the hub manager to resend the product for replacement. He too agreed on this and taken my 32 inch Samsung LCD tv on exchange offer (as per the offer mentioned in the site) and also given acknowledgment for the same. Then the manager had written the delivery chellan as tv display damaged in front of me and got my sign(as delivered damage tv). Then I was informed that he would forward it to the RTO on requesting for another New Sony 40 inch LED TV through mobile app. I didn’t know what happened, suddenly my replacement order had been cancelled without my confirmation on[protected]. With confusion i went to vanagaram hub and met the same person and asked for an explanation. But he said that the product was till with him and will deliver the damage TV to my address and asked me to raise a complaint in customer care so that they will arrange a technical person to visit the tv and they would arrange for a replacement. I did the same and call the customer care on 12 February, 2018 and explained the full story but I was informed that only on19th feb, 2018 the technical person would come to visit the TV. This is making the situation too …. For past 5 years I have being ordering with flipkart but this is my bitter experience I ever had…… Nobody is showing concern in resolving this problem….. Really worst. Will you arrange a technical person or not….. Already its being crossed 13 days……My credit card bill also being generated…..What I will do now? If you are not interested in resolving my issue please cancel my order and refund my amount in full….