Consulting Rooms Private Limited — refund not process. such a bad customer support policy

I ordered two chhabra lahnga from your online portal (Jabong) which was sold by this seller in jabong. I placed a return request and return both the product on the same package. I got refund only for one product. I tried to get contact of this seller but they didn't provide me information of this seller.

As i have concern regarding this why they didn't inform when they got both of their product back. Should i have not the loyalty concerns of your "consulting rooms private limited"