Coolpad India — Coolpad mobile handset service; job sheet no.: js[protected]

Address:	Bangalore, Karnataka, 560076
Website:	www.coolpadindia.com/customer-care.html

I have given my coolpad dazen mobile which was suddenly stopped working during the warranty period for service/replacement to your authorized service center. M/s. Shrishti services at rajajinagar, bangalore on 09-jul-2016.

They have assured me the mobile will be returned by replacing main board by 20-jul-2016 (See attached job sheet). Subsequently there was no call or response from service center. When i checked with service center on 26-jul-2016, they said they are still awaiting spares from coolpad company and it will take another week to repair it. Same day i have called coolpad customer care center based on the advice from service center and the agent mr. Mahesh rajput was was very rude and he was not given any convincing answer. Again i called shrishti asking them to share the coolpad company contact number and they didn't share and try convinced me that it will be delivered within a week.

As usual there was no reply from service center, i called them on 03-aug-2016 and the answer was still they are awaiting spare parts!. Again i called customer care on same day and spoke to mr. Ajay rana. He assured me my phone will be ready by 13-aug-2016 and i can collect it from service center on 16-aug-2016.

Yesterday i received a sms (See attached) informing me i can collect the mobile. I was so happy finally it is done. The happiness didn't live much time; within next 15 minutes, i received a call from service center saying that, my mobile is not ready and it will take at least a month or more to repair it and they are sending it to company for service as they couldn't service it at their end.

Now, i am not having any more patience to listen any further reasons, mental torture and wait further. I have waited patiently for more than a month now. Moreover, the data i am losing is invaluable.