Coolwinks — Fraudulent return policies

Absolutely true same thing happened to me today, I got. Different spects that too in a broken seal and when I call them and complain, they're denying the fact and they're just asking me to opt for return and they'll process the refunds, but I'm not sure how genuine their refund policy is.

So I asked them to replace it with correct product, but they don't have replacement policy, which company on this earth will nit have replacement, logic is very simple they'll take my product in return they'll give me partial amount.

I want some acting to be taken against them.

My order number: Order CW[protected]

Coolwinks — Fraudulent return policies

I had purchased 2 sunglasses from coolwinks.com on 24 July with order ID CW[protected] by paying Rs 221. I did not receive the quality as expected so initiated return.After 8 days they refunded only Rs 71 instead of 221 an says it is company policy. Hence i paid 150 for nothing.I Want my full money back.

The customer executive will say same thing : its our company policy and we cannot refund. I asked them to send me back what i have returned. I will pay the courier charges upto Rs 50. But they are not ready to do anything. For them customer is nothing.

I feel like cheated.