Coolwinks — fraudulent return policy

Rocky vai

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700157
Website:	Coolwinks.com

I had purchased 2 sunglasses from coolwinks.com on 24 july with order id cw[protected] by paying rs 221. I did not receive the quality as expected and was also bigger size so initiated return. After 7 days they refunded only rs 142 instead of 221 an said that it is company policy. Hence i paid rupees 79 for nothing. I want my full money back.

The customer executive will say same thing : its our company policy and we cannot refund. I asked them to send me back what i have returned. I will pay the courier charges upto rs 50. But they are not ready to do anything. For them customer is nothing.

I feel like cheated

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Nov 29, 2017

Updated by Rocky vai Coolwinks — fraudulent return policy

1 Review
Ro Rocky vai on Nov 29, 2017
Mark as Resolved

I had purchased 2 sunglasses from coolwinks.com on 19th november with order ID CW[protected] by paying Rs 221. I did not receive the quality as expected and was also bigger size so initiated return.After 7 days they refunded only Rs 142 instead of 221 an said that it is company policy. Hence i paid rupees 79 for nothing.I Want my full money back.

The customer executive will say same thing : its our company policy and we cannot refund. I asked them to send me back what i have returned. I will pay the courier charges upto Rs 50. But they are not ready to do anything. For them customer is nothing.

I feel like cheated

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Comments

mohamed shijas nalakath

from Ernakulam, Kerala

I haven't got the product which i have ordered after 18 days of purchase. dont even didn't get any update regarding the order

Biswajita Mohanty

from Delhi, Delhi

I've cancelled one order, it's been more than one month I've not received the amount. Every time I am email them They are sending same reply. They are responding stating The transaction ID is [protected]
All nonsense
No refund has processes. I need my 338 rs bsck

amitdewayasin

from Kolkata, West Bengal

My Amit Dewayasin on Mar 22, 2018
I have order a power eye glasses. Oreder no CW[protected]. I have cancelled my order. But I have not received any refund. Call to customer no I haven't received suficent and. Please more details of my order.