Coolwinks — refund process

Address:	Jaipur, Rajasthan
Website:	coolwinks.com

Coolwinks — return policy of coolwinks is not good


I had placed an order (Order no. Cw[protected] for sunglasses on 26-august-2018 and had to return them due to product quality issues, i requested to return the order and order was picked by delhivery (Awb[protected] on 3-september-2018, but i haven't received any text message that my order has been picked, i contacted the customer care regarding this issue and the refund date. They told me that the are sorry that no text message was sent after picking up the product and refund process will be initiated after the product is received by them and that refund is received within 7 working days. As no refund was received i again contracted them on september 12th and 17th respectively but only i got was a lip service from them that product is received and refund will be done in next 48 hrs. I'm so annoyed that i have been following up continuously and the haven't have any mechanism of complaint system nor any specific reason why the refund is not given yet.