Corporation Bank — internet banking not working

Address:

North Goa, Goa, 403507

Mr. Thomas x. Alvares
Mapusa, goa.
Branch 0552 mapusa goa.
Corporation bank,
Sb account no.[protected]

Sub.: not able to connect to my net banking account.

Dear sir,

This is to inform you that i am unable to connect to my net banking account since you upgraded the services.
Being an old customer i have followed the instructions given by using the "existing users activation/forgot password link".
I am able to go only one step forward, that is entering my user id.
I am not receiving the otp even after waiting for 5 to 6 minutes, which is the next step.
My net banking account was working perfectly, previous to your announcement of new release of internet banking from 10.9.18.
Your bank manager at mapusa, goa, is unable to help me saying that the person on the other end is not cooperating by picking up the phone for last two days now.
Kindly look into the matter urgently and sort out the problem at your end as soon as possible as i need the same for quick transactions.

Thanking you.
Yours sincerely,
Mr. Thomas x. Alvares
[protected]