Corporation Bank — No responses to my emails

Address:

Stanley Francis located at:1340 York Mills Road Suite 161, North York, Ontario, Canada M3A3R1

I opened my first account in Corporation Bank in Mumbai in 1949, later having accounts in Pune before my current Bandra account NRO Account [protected] & IFSC Code. Is - UBIN0901202.
I am an old customer of Corporation Bank, now Union Bank. I now reside in Canada and have been trying for over 3 months to get to internet banking so I can ascertain my bank balances and give instructions regarding my monies. Currently I am unable to do either and have followed all the instructions provided by my branch but are still having trouble. I've had no response from my branch for 0ver 3 months despite repeated emails as you will see from scrolling down this email. I finally emailed [protected]@corpbank.co.in but no answer from there either. Can you please help me by first just acknowledging my email and then guiding me as to how I can go online. I've tried everything but need to get some additional information. When you reply please email me all the information I would need to go on line and then provide it to me so I can do so.? Many thanks
Stanley Francis
From: Stanley Francis
Sent: April 16, 2021 3:02 PM
To: Mumbai-Bandra Branch (Corpbank-0120)
Subject: Re: Internet Banking Application - NRO Account [protected] & IFSC Code. Is - UBIN0901202. Attention: Pooja Alhat

Further to my email sent earlier today and forwarded below for your ease o[censored]se, I thought it might help me get internet banking earlier if I filled in and signed an application which is attached. Please acknowledge receipt and confirm my acceptance for internet banking. Many thanks and best regards,

Stanley Francis

Sent from Outlook

From: Stanley Francis
Sent: April 16, 2021 9:49 AM
To: Mumbai-Bandra Branch (Corpbank-0120)
Subject: Re: Change of Address NRO Account [protected] & IFSC Code. Is - UBIN0901202. Attention: Pooja Alhat

I am really disappointed and frustrated that I cannot even receive an email reply in over 1 1/2 month despite reminders in between. It is for this reason that I wish to apply for internet banking but need to get your reply to do so. Can you please scroll down this email and reply to the various questions I have been trying to get replies to since February 26, 2021. Can you please help me with a prompt response? Many thanks.

Stanley Joseph Francis

Sent from Outlook

From: Stanley Francis
Sent: April 3, 2021 3:56 PM
To: Mumbai-Bandra Branch (Corpbank-0120)
Subject: Re: Change of Address NRO Account [protected] & IFSC Code. Is - UBIN0901202. Attention: Pooja Alhat

It is over one month since my email forwarded below to which I have received no reply. I would appreciate your prompt reply as I wish to take some actions on this account and cannot do so without your replying to the questions I have asked in my email. Looking forward to your speedy reply to this long-standing matter. Kind regards,

Stanley Joseph Francis

Sent from Outlook

From: Stanley Francis
Sent: March 1, 2021 9:06 AM
To: Mumbai-Bandra Branch (Corpbank-0120)
Subject: Re: Change of Address NRO Accounts. Attention: Pooja Alhat

Thanks for your email. In answer to my question on documentation required for change of address, you replied in your email of February 22 " Yes Passport copy will do for address change". Attached is my last bank statement with our current address. Can you please confirm that you now have everything and:

My current address is now updated.
You are arranging to send me the new cheque books.
My mobile number has been updated to[protected].

You have also not replied to my following questions :

My son Nicholas Francis had two accounts in Citibank India which were closed and two Citibank Bank drafts in INR were mailed to him with the indication they could be deposited in his bank accounts in Canada. Canadian Banks are not accepting Indian Rupee denominated cheques for deposit here and I wondered whether he could endorse Citibank's two bank drafts over to me and I could deposit them in my account.
Regarding an ATM Card, I am hereby making the application for an ATM Card. In the even an application form is required please email me the form. There is no Union Bank branch in Toronto, Canada; how do I collect the ATM card ?

Can you please also inform me the interest my account is earning and any suggestions to transfer some of it to a higher earning interest deposit.

Looking forward to your prompt reply so I can proceed with applying for online internet banking of the account. Kind regards,

Stanley Francis

From: Mumbai-Bandra Branch (Corpbank-0120)
Sent: March 1, 2021 5:15 AM
To: Stanley Francis
Subject: RE: Change of Address NRO Accounts. Attention: Pooja Alhat


Dear Sir/Ma’am,

Greetings from Team Bandra,

1.The attachment which you have sent does not include any address on that which you have mentioned in the letter. Please send some address proof to update.

2. You need to apply for ATM card & collect the card from branch.

Thanks & Regards

Assistant Manager

cid:image001.[protected]@01D677AA.7D332DA0

UNION BANK OF INDIA

E-CORPORATION BANK

Baitul Saraf, 105 Hill Road

Mumbai - Bandra Branch (Sol ID 01202)

Tel: Gen: 26423129, 26424625

[Admin] 26405738 ; [Fixed Deposit] 26421725

[Adv] 26421655 [Forex]26459769/26518262

Fax: 26421690 EMail:[protected]@unionbankofindia.com

PLEASE NOTE THE NEW IFSC CODE OF BRANCH -UBIN0901202, OLD IFSC WILL CONTINUE TO BE HONOURED UNTILL MARCH 31, 2021. FOR DETAILTED CHANGES TO YOUR BANKING DETAILS, PLEASE VISIT THE AMALGAMATION CENTER ON OUR WEBSITE WWW.UNIONBANKOFINDIA.COM . PLEASE CONNECT OUR BRANCH OR UNION BANK OF INDIA’S CALL CENTRE FOR ANY ASSISTANCE FOR FURTHER QUESTION :[protected]

From: Stanley Francis
Sent: Friday, February 26, 2021 08:31
To: Mumbai-Bandra Branch (Corpbank-0120)
Subject: Re: Change of Address NRO Accounts. Attention: Pooja Alhat

कृपया सावधानी बरतें एवं ध्यान दें: यह ई- मेल बाहर से प्राप्त हुई है. कृपया प्रेषक के ई-मेल पते को पूर्ण रूप से जाँचे (केवल प्रेषक का नाम ही नही). प्रेषक की पहचान किए बिना लिंक पर क्लिक न करें एवं संलग्न को न खोले और पहचाने की दी गई सामग्री सुरक्षित है अथवा नही. संदिग्ध मेल के संबंध में, कृपया antiphishing.[protected]@unionbankofindia.com पर रिपोर्ट करें

CAUTION AND ATTENTION PLEASE: This is an external email. Please check the sender’s full email address (not just the sender name) .Do not click links or open attachments unless you recognize the sender and know the content is safe. In case of any suspicious email, please report it to antiphishing.[protected]@unionbankofindia.com

I'm sorry to have to appeal for your help again.

As suggested by you in your email, I tried to set up my account for internet banking. I did not succeed as I was asked for and did not have the following:

ATM card
OTP. The system indicated sending it to the mobile phone number set up in the account, but no text appeared at that number. Can you please change the mobile number to[protected] since the number in your system does not appear to be working, so I can proceed with setting up my internet banking.
Attached are the signed Change of address letter along with copies of our passports requested by you.

I have a further question to ask. My son Nicholas Francis had two accounts in Citibank India which were closed and two Citibank Bank drafts in INR were mailed to him with the indication they could be deposited in his bank accounts in Canada. Canadian Banks are not accepting Indian Rupee denominated cheques for deposit here and I wondered whether he could endorse Citibank's two bank drafts over to me and I could deposit them in my account. Please advise me. I am also trying to get PAN Cards for my wife and myself with online applications. They don't seem to accept any of my Canadian Credit Cards perhaps expecting Indian ones. I don't have either an ATM or Credit Card with your bank. Is there a way I could get one quickly as I need to get our PAN Cards urgently?

Can you please also inform me the interest my account is earning and any suggestions to transfer some of it to a higher earning interest deposit.

Your help would be greatly appreciated. Many thanks.

Stanley Francis

Sent from Outlook

From: Mumbai-Bandra Branch (Corpbank-0120)
Sent: February 22, 2021 11:35 PM
To: Stanley Francis
Subject: RE: Change of Address NRO Accounts. Attention: Pooja Alhat

Dear Sir/ Madam,

We are extremely sorry to reply your email so late.

I would like to answer your questions one by one

A deposit with my Corporation Bank a/c number was accepted. How long will this continue. --- this will continue till 31st march 2021 thereafter you have to use your new account number and IFSC Code.
Will my Corporation Bank cheques also be honoured until I get my new Union Bank cheque book?—old cheques with corporation bank account number and IFSC code will be honoured till 31st march 2021.
Can my change of address letter be signed, scanned and emailed to you for faster service? --- Yes you can do that.
What would you need for address proof? I'm assuming scanned Passport will be adequate ID proof. Please confirm --- Yes Passport copy will do for address change.
Until I receive the cheque book, do you have a secure site where I can request payments to be transferred into another person's bank account in India or do you have a suggestion how I can do so electronically to avoid the delay of surface mail.- --you can use Internet banking till that time.

Thanks & Regards

Pooja Alhat

Assistant Manager

cid:image001.[protected]@01D677AA.7D332DA0

UNION BANK OF INDIA

E-CORPORATION BANK

Baitul Saraf, 105 Hill Road

Mumbai - Bandra Branch (Sol ID 01202)

Tel: Gen: 26423129, 26424625

[Admin] 26405738 ; [Fixed Deposit] 26421725

[Adv] 26421655 [Forex]26459769/26518262

Fax: 26421690 EMail:[protected]@unionbankofindia.com

PLEASE NOTE THE NEW IFSC CODE OF BRANCH -UBIN0901202, OLD IFSC WILL CONTINUE TO BE HONOURED UNTILL MARCH 31, 2021. FOR DETAILTED CHANGES TO YOUR BANKING DETAILS, PLEASE VISIT THE AMALGAMATION CENTER ON OUR WEBSITE WWW.UNIONBANKOFINDIA.COM . PLEASE CONNECT OUR BRANCH OR UNION BANK OF INDIA’S CALL CENTRE FOR ANY ASSISTANCE FOR FURTHER QUESTION :[protected]

105, Baitul Saraf, Hill Road

Bandra (West) Mumbai

PIN – 400050 (Maharashtra)

Phone: 022 –[protected], 26405738,

26424625 Forex: 24659769, 26518262

Email: [protected]@unionbankofindia.com